UPS Customer Center

monterey peninsula delivery for ups SUCKS ASS. their drivers are liers & lazy and whoever delivered the seaside-​yosemite street– area is a LIER. they claimed they tried to deliver my package at 852 pm when they NEVERA DID. i never recieved a «Sorry we missed you slip» nothing considering my dront foor was wode opened and there was 2 people sitting in my living room and 1 standing in my door way, who the hell did i miss you??? the driver was just lazy. then when i call today im being told «well they tried and you wasnt there so you gotta wait till monday, there is NOTHING we can do» im highly upset and pissed off about the lies.

UPS is beyond a shadow of a doubt absolutely the worst delivery service in the world… They will deliver late if at all cannot compensate you for overcharging the postage… They will drop off packages at a neighbor and not put a notice on your door… I have complained about this over fifteen times and it doesn’t make a difference… UPS… You suck

From what I thought was going to be a very painful experience having to go down to the customer service center, it was very professional and pleasant. I’m sorry others had some bad reviews, but this place had indeed misunderstood my address, but they did their best to make it right. On top of that, they even stopped one of the couriers in the middle of their route and made him wait for me to meet him and give me my mail. When I got there the guy was even super nice and friendly! So yeah, these guys went the extra mile and were great. No problems here.

Ridiculous delivery time as they only deliver on weekdays. You have to pay 6 dollars to change to a closer store for pick up.

UPS customer service is useless. They apparently have little knowledge of actual conditions in the field and can do nothing to impact operational issues. It’s Dec 9 and I sent overnight delivery. Package arrived at San Pablo distribution center at midnight. Now almost 20 hours later a truck filled with over night mail sits unloaded with no one able to declare when it will be unloaded for distribution. Why in the world is UPS still taking over night and other shipping when their system is not in control. And remember it’s only Dec 9. Beware of shipping with them

I meant to write this review sooner — I had a horrible customer service experience back in May when I visited the UPS Customer Center in Ryan Ranch.
My actual issue occurred on 5÷23÷2014.
I had ordered an expensive piece of equipment, and had arranged to pick it up at the UPS center rather than letting it sit on my doorstep all day.
On my lunch break, I drove over there and walked in. Nobody was at the front desk and the whole building was very quiet. I checked my clock and it was 12:51 pm. I stood there and waited for several minutes.
At 12:56 pm, I started getting frustrated. I rang the desk bell a few times but it was sort of broken and didn’t do much. I called out «Hellooooooo…» several times and nothing. Finally, I stepped back behind the counter and poked my head into the adjacent room. It was the will-​call area and I could see a bunch of packages just sitting there. I walked through the will-​call area and out into the warehouse. It was dark and very quiet. I looked around and said «Helloooo?» and just then I saw a woman towards the back of the warehouse — she appeared to be a janitor. She looked right at me, ignored me and walked quickly up a staircase. I didn’t feel comfortable walking around the big empty warehouse, so I went back to the front counter and decided to walk around the outside of the building.
I exited the front entrance, and walked around the west side of the building, eventually arriving at the back. There were no employees coming or going, no trucks. Everyone gone. I saw a sign that said something like «Employee break area, no smoking.» and figured maybe there would be some employees through that door? I stepped inside and realized I was back in the warehouse — except this time I could see the manager’s little glass building and two people inside talking. I approached the little building and waved and an employee stepped out. And this is where it got ugly.
He addressed me very angrily saying I was not supposed to be back there — and I told him I didn’t doubt that, but I’d been waiting over 10 minutes — and he cut me off and yelled at me and said I was a «little liar» (!!!) and that he’d only been gone a few minutes. I responded and told him that I know what time I’d arrived and had been watching my clock before I decided to go looking for someone. He told me to go back to the front desk immediately and that he could help me there. And I asked if I could follow him through the warehouse or did I need to go all the way back around the building? He let me follow him through the warehouse and as we got back to the front desk, he put his hand out and pointed to me to get on the other side of the counter and said «Now, get over THERE.» He was an older guy — like, mid 60’s and very grumpy.
I signed for my item and left and promptly called UPS’ 1 – 800 # to complain. The Ryan Ranch manager called me back within the hour and I told him what happened. I suggested a few things:
1. Don’t have grumpy people working at the front desk.
2. Don’t leave your front desk area unattended for more than 1 minute — or,
— lock up and put a sign on the window saying «Be back by 00:00 (time)»
Still irritated at how rude this old guy was. Had he been friendly, I probably wouldn’t be writing this review.

I ordered a Christmas gift in what should have been plenty of time, but apparently the company I ordered from left off part of my address. I got a call from David at the UPS Center in Monterey and he left a number for me to call, but when I tried to call, no one answered. 831 375‑1545 reach anyone on line except for package Pick Up so I called that number. He disconnected me in the transfer. What a nightmare and a HUGE waste of time!

I’ve been going to pick up my packages at this center since I moved to PG. My appt doesn’t have public access so I understand why I get UPS service notes. A simple call to their 1 – 800 number does the trick.
The pattern I’ve noticed is that my packages are ready for pick-​up around 7:45pm through 8:15pm. (The times will vary because the truck drivers are out delivering their scheduled deliveries & they go back to the center when they are all done with the deliveries in their truck.) You’ve got to talk to a dispatcher to arrange the time.
In my instances with successful package pick-​ups I’ve talked to Donna.

I needed to get a return service package into the stream today. Last time I went to a UPS store for return service, they claimed that I would have to pay for the prepaid label. What a lot of BS that was. This time I decided to drive straight to the source here in Monterey, at the UPS hub. The customer center is a little hole in the wall at the hub. They are only open from 12PM to 6PM, but then that offers plenty of parking since most of the drivers are out there working. I was met by a bona fide UPS driver in a brown uni, whom was a friendly fellow, just like you meet on your UPS route. He put my prepaid label into a pouch on my package, and off it went for its warranty repairs. No BS, no wait, and they accepted the prepaid label. Plus my package won’t be waiting for pickup at the UPS store the next day, as ground goes out the same day here. Good service, and I’ll be back here again when it’s time for UPS.