The UPS Store

So as a proud «box owner» I may have a slightly different experience than the one timers who ship things at Christmas. The people who work there grab my mail for me when they see me pull up in my car. They’ve accepted pallets of product I’ve ordered without complaint and the place seems to be staffed adequately with very low turnover. They’re in the mall so it gets super busy but I’ve still never waited long.
Tip: Fridays are free popcorn day. Pack floss.
Review credentials: I’ve been coming to this place several times a week for over a year.

The UPS store changed owners, and I was concerned it wouldn’t be as wonderful as it was. Oh, was I ever pleasantly surprised. Matt, AJ, Dylan, Steve and Jen are so nice and efficient. I have been in the store a few times when Matt has been under tremendous pressure (I’d be pulling my hair out if it was me) and he kept his cool and his focus– amazing to watch. These guys and gal are smooth operators! And they are always so welcoming and friendly. Thanks to all of you for making it a wonderful experience every time I visit your store! I highly suggest using this UPS for your UPS needs! :) They all autograph their work with excellence!

I’m only giving this place 2 stars because the manager I spoke with was extremely nice.
However, I had to ship expensive jewelry to family members, I asked the young man at the front which was the best way to ship so nothing would break or be lost. He suggested an envelope and paying for it to be protected from machinery– he works here, so I trusted him. Several days later I got emails from my family members telling me that all they reviewed were empty envelopes with holes in them. EXPENSIVE JEWELRY WAS LOST! I should not have trusted the young man, but he works here, he should know the best way to protect things!!!
I was furious so I went into the store to speak with a manager and he felt awful and took down my information to see what he can do… A month and a half later I haven’t heard back. Very disappointment.

This is a whole new experience with the new owners! Today was my first visit since the change of ownership and I knew something was up when the door was opened for me and the guy offered to help me with my packages. He was professional, weighed my packages I was returning, put the return labels on them, gave me a receipt with the tracking #‘s and told me if I had any questions or problems, to please call or stop in. It’s the difference between night and day. They even offer free, fresh popped popcorn. It doesn’t get any better!

I have been doing business with the new owners Jen & Steve Rossi for years at their Crossroads location. They are professional, friendly and knowledgeable. I am so pleased to use their new location in Monterey when I am shopping as it is so convenient. As I am sending packages to Europe frequently, they always know the best way to send them at the best price which I appreciate. It’s a pleasure doing business with Steve and Jen.

The UPS Store in Del Monte shipped a package for me that was very fragile and had to be packed very carefully. I can report that it arrived safely and in one piece. The staff was very professional and friendly. I will certainly go back for more of their great professional service.

This place is so much better now. New ownership & new employees make it a much more enjoyable place to do business.

I don’t know what all the poor reviews are about. I used this UPS store several times over the course of the 3-​year period I lived in Monterey. The service reps were always nice. The prices was reasonable. My stuff got to where I wanted it to go. What more do you want?

I’m so glad all of you hate that hideous woman, Barbara, as much as I do. What a disgusting human being.

Just like the other reviews. The owner is pretty pathetic. No customer service skills. Barbara was so nice at the start when I needed my new laptop shipped to my daughter. She upsold me on buying the extra insurance and the Pack and ship guarantee. I figured sure because its a laptop and my daughter needed it for school. She even promised me it would be shipped out that day no problem.
2 weeks went by and I asked my daughter if she received the laptop and she said she didn’t. I called the store and the Barbarian answered the phone and gave me total North Korean attitude. She said she sent it out and it should have been there etc.
I am already mad and decide to goto the store as soon as they opened and she was there looking horrid. I didn’t even know it was her because she didn’t even have any makeup on. A plastic surgeon would make bank off this woman and she needs it.
I then asked again about the laptop and sure enough she starts to go off on me saying she sent it out and if I have a problem I should just leave. Im so upset on my way out I looked at the back of the counter behind her I see my package! She didn’t even mail it out! That F**king bi**h Im thinking and point at my package with my daughters name on it. She grabbed the package and tossed it towards me falling on the floor.
She just yells at me to get out and she starts to pick up the phone saying shes calling security. This is crazy! I then say what about my money back since you can’t even ship a package! She then just turns around with her back to me calling me a dead beat ni**er.
I am thinking why start calling me all these racial slurs. Im sure she wouldn’t call me that if we were passing each other down the street. So I got ripped off and found out she doesn’t like black people. She should just go back to North Korea and open her store there. Pathetic customer service. I actually informed the BBB about her practice.
I am actually worried that she has my address and might burn a cross in front of my house. Don’t give this person the business. Goto the USPS support your country and not this North Korean
I bet the only positive reviews are from her employees writing a review at gunpoint.

Ding-​Dong the Witch is Dead”
I just heard today that this store in Del Monte Center was recently bought by the same owners of the UPS Store in Carmel, where I currently do business — and I might add, receive exceptionally good, professional service.
Too bad they didn’t take over when I had my address in Del Monte Center… until 18 months ago.
For twenty years, and through three owners, I did business at that location. The third owner, who just recently either quit the business or got deservedly booted was the game changer — and for good reason.
In the past, and for the benefit of doubt, I overlooked their mistakes and practices that were dubious to say the least. However, after the sixth time of going into the store and hearing the owner scream at her in-​law /​employee three feet away, I had had enough.
I leaned towards her and bluntly said, I didn’t appreciate her yelling and dressing down her employee in front of me.
I went further and said that it was bad for business and if she had an issue with an employee, she should do it after hours or in private. She replied «I’m sorry, but if you don’t like it you can go someplace else «I said that was just what I intended to do and said her behavior was inexcusable and unprofessional. She went on to say my mail would be destroyed after 60 days, citing policy or some such nonsense.
I should have stopped doing business with them years ago when I paid $ 180.00 for a weekend delivery of an emergency part that UPS claimed to have delivered but I never received. I know this because I literally sat in my car and waited right outside the store for several hours. Someone was lying — either UPS or the store’s then owner.
Obviously, my experience is not isolated, given the previous poster’s reference to learning the art of Voodoo dolls. (I almost lost bladder control over that one)
So…Let’s get this straight: you’re in a business of which you deal directly with the public and you treat paying customers like dirt. Hey good plan… Great social skills… if you live in North Korea that is.
UPS is horrible enough when it comes to fessing up to a costly mistake, so dealing with the «Store Owner From the Black Lagoon» is the last thing I want.
Good riddance to a tapeworm of a human being.

Dont go there if you are in a hurry,
it took for ever to send a package.

No, I didn’t forget to fill in the stars. This place gets zero stars!!! All thanks to the female worker who complained about «making 8 dollars an hour» and referring to herself as a «b*@ch» right in front of me and other workers. I needed to return one simple item and had a prepaid label. Not only was the experience not quick, it left me wondering whether I was on some reality show called «How Much Can You Take?» where unsuspecting customers are abused and insulted until finally they’re told it was just a joke. I wish it were, but after reading other reviews regarding this worker (maybe the owner judging from her brashness), I see that I’m not the only victim.
A place with this poor level of customer service should be removed from the Del Monte Shopping Center. This woman told me to take off my prescription sunglasses so that I could read the signs in the store and implied that the root beer I was drinking was alcoholic. She proceeded to make fun of coworkers in front of them and finally insisted that the store has no affiliation with UPS even though the «UPS Store» sign hangs in front. I hope they don’t work for UPS, because, if so, UPS is being severely downgraded in my eyes to allow customers this type of treatment.

If I could give negative stars and cuss up a storm I would.
Walked in during my lunch as I needed to mail a few cards overseas. From what I see here the person who waited on me, is the owner Barbara. Well… Barbara was wrapping up a conversation with a customer. From said conversation I know that Barbara feels that she is aging (you are!) and that she has no «glow» (you don’t), and that she is looking for some type of exfoliation to look better (you’re beyond help). I also know that the said and recommended esthetician has a Groupon? for a $ 150.00 and it includes a manicure and massage.
Barbara reluctantly takes my mail and then proceeds to give me the worst attitude ever. I am not sure why though — I walked into a store to mail items — do they not do that? I said nothing about having to wait — I asked a few questions for example «Is the price the same at a post office?». Then I was surprised that the cost was so inexpensive, so I simply asked if the correct amount of postage was added. Then when I asked to pay with a card, I received… AN EYE ROLL!!! I have not given an eye roll or received one since I was in 5^th grade. The charge was $ 4.50 sure — but I had no cash. This is perfectly acceptable elsewhere. I thanked her still and said «have a good day». She remained silent. I was so baffled by this exchange that I walked out but then had to actually go back to ask if I had offended her.
I honestly in all my years on the Peninsula only had this horrible of an experience with service at two other establishments (my reviews are testiment to this) — Vapor Cleaners and then the other cleaners on Forest Hill.
Some advice, dear: There isn’t a facial out there that is going to help you glow! It may help if you weren’t such a Bee-​yatch. WORD TO YOUR MAMA (that’s if you were birthed by a human).

The worst UPS experience of my life. After dealing with Barbra the «manager» at this UPS I will never use UPS ever again and I will make it my goal to tell everyone I know how horrible this UPS location is andthe company as a whole.
I recently moved to Hawaii from Monterey CA and went to UPS to ship my $ 1500 TV and XBOX. I paid $ 561 to ship them to Hawaii and even paid the extra amount to insure the packagae. The package of course came damaged and so I went through the whole hell of UPS’s claims process. After 4 months of myself calling UPS each tim and never recieveing a call from them, they denied my claim and cited it was «incorrectly packaged» because we packaged it ourselves. This upset me because the manager Barbara that we purchased the claim through never told us that UPS could deny the insurance claim if it wasn’t packaged correctly! I would have just paid for her to pack it! Now I am out of a tv and XBOX and the $ 561 I paid. So then I called the store to ask if I could at least get the $ 561 I paid to ship the package since I wouldn’t be getting the insurance claim money and she said to me «stop trying to get money, you’re not going to get any money.» Is this how UPS treat their customers? where is the customer service!!! Who says this to a paying customer when they are the ones who broke my items!!! At this point I just ask if she can at least just send my damaged merchandise back to and she told me I would have to pay for ithat! UPS was the one that took the package back for «claim inspection purposes»!!! How is this legal!!!
No one at this store tried to help me or even see my side. I am extremely upset and outraged that the manager of this establishment is allowed to speak and treat customers like this and get away with it, it’s just unacceptable.
If you want to ever use UPS I urge you to use USPS, FedEx or at least another UPS store other than this one.

I learned the art of voodoo dolls just for the owner of this UPS Store — Barbara Cabina!
I shipped a fragile package (a piece of sculpture) to a customer for my retail business. I paid extra money to have them pack it for the «Pack & Ship Guarantee» and then bought extra insurance.
Well, you know how this story goes… the package arrived totally smashed, much to the disappointment of my customer.
Barbara Cabina, the owner of the UPS Store, was not helpful at all. She was just f***ing rude to me. She would not arrange a pick-​up of the smashed package. She would not honor the «Pack & Ship» guarantee. She would not honor my insurance.
I had proof of the cost of the item and all my receipts from her shop. I asked her to pay me the $ 250.00 she owed me and she said, «That’s not a lot of money to me.» And I said, «Great. Then pay me.» And she said, «You can leave or I’m going to call security.»
I wrote letters to the parent company of her franchise — Mailboxes, etc. (That’s right — UPS doesn’t even own The UPS Store, so don’t expect them to honor you!) The lazy cowards at Mailboxes, etc. were no help. They took no responsibility whatsoever and tried to blame the whole event on me.
I run several small businesses and believe that customer service is everything! If you agree, don’t go to this awful place.
My advice — use the United States Postal Service, where people have integrity. Or else, get a voodoo doll, some pins and matches, and go meet Barbara Cabina at the Del Monte UPS Store!

We get the greatest service at the UPS store on Washington St in Monterey. We get our mail there, ship and receive packages, fax and print. Kevin and Michael are always very helpful and cheerful in the process. They had to take my passport picture over a few times and they never even broke a sweat. Our office away from the office. Join us.

This is the best UPS store in Monterey county. The service here is the best. Can’t say enough about how you are treated here and the owners make all the customers feel welcome. One time they even offered me free Moto GP tickets. Fast and easy service. Prices are very reasonable. The only reason I can’t give this place 5 stars is because parking can be limited and tricky.

Avoid the UPS Store in Del Monte Shopping Center at all costs!!! The owner lacks personal skills and is not friendly at all. Her employees do not know how to operate the UPS shipping system… example-​I shipped Christmas packages from her store last year. Her employee did not enter the addresses correctly into the UPS system, misspelled several names, placed addresses on the wrong packages, and did not provide a shipping receipt until prompted. She deemed it necessary to step in and take over the process since he could not finish the process. Upon entering her store today to ship again to an address already in the system, she rudely told me to leave since I am ‘not happy there.’ I left with the shipping envelope I was about to purchase from her store, in hand. It is unbelievable to me that in this day and age that an owner and human being can act so selfishly, immaturely and unprofessional to a paying customer; and pay we did-we’ve had tons of thigns notarized and shipped from her store. All I can is, her loss! Please do not patronize her store. There are other better UPS stores on Lighthouse Ave and Fremont Street in Monterey that will be willing to help you. Thank you.