Markusen & Laughlin MD

The woman at the front desk is incredibly rude and defensive. She has been working for the office for several years now to where I recognize her voice over the phone. She is unfriendly even when trying to make an appointment. I did not feel welcome by her at all. Then when I came in for my appointment I had scheduled weeks in advance, I found out from her it was cancelled. I told her I had not received a call, and she begins to argue with me. In customer service, it is common practice to apologize for the inconvenience and try to accommodate the customer. This was not her way of thinking, for she told me that if I had a problem I should take it up with the doctor. My problem is not with the doctor or the fact she had to cancel. It is because of this very rude and unprofessional woman that I am taking my business elsewhere.
Dr. Laughlin is a great doctor. I have no complaints about her. The assistant is the problem, and she needs to go to customer service training. Very unpleasant experience.

I can’t say enough how much I love Dr. Laughlin! She is always so kind and takes her time during appointments, and is very knowledgable. I never feel like I am rushed during appointments and she is always thorough. She delivered my first baby and I’m so thankful she was still accepting patients and will deliver my second baby :) Sometimes there is a wait for appointments, but I honestly expect that in any Drs office really. Office staff is friendly, and the office is really cute and clean. Highly recommend this practice :)

Wait time is very little compared to many doctors office visits.
Dr. is friendly and she is informative.
Waiting room & exam room always appears to be very clean.

I was fortunate to have been referred to Dr Laughlin who was just terrific. She does her research, extremely knowledgeable in her field. A patient knows that they are in capable hands, which is calming. She resolved my issues in a kind and compassionate matter.
The receptionist Teresa, was wonderful as well. Wait time was average. The entire staff took care of me as I know they would want to be treated. Everyone was so professional and courteous.
Highly recommend this medical office.

I have seen both Dr. Laughlin and the nurse practitioner Jessica. I found both to be extremely professional, caring and courteous. Dr. Laughlin delivered my daughter and we were both in very good hands. On occasion, I have had to wait for what seemed like a long time in both the waiting and exam room… but that seems pretty typical for medical appointments in general. I have recommended this practice to friends and know they are very satisfied as well.

HORRIBLE. It is absolutely terrible to make an appointment, office staff do not know the answers to any questions, I was forgotten about on one visit and had to wait 2 hours after checking in. UGH! So frustrating.

I recommend to get out of here as soon as possible. Unfriendly unconcitered stuff. No communication on waiting room. Bad rooms very incomfortable chairs for a pregnant person. Long time of wait even up to 2 hours m. I have had 2 doctor visits not satisfied at all. All got out the soonest. I hate the office environment.

Was told spouse had low count and we should both be referred to fertility specialist. I have had 2 different specialist look at the numbers and their was nothing wrong with either one of us, in fact count was higher than the norm. Don’t see why Dr. Couldn’t have helped further with testing and meds before referring me out right away. Your loss!

I can’t say enough good about Dr. Laughlin. She responded quickly and efficiently in an emergency situation, without regard for paperwork, assurance of payment, etc. She was one human serving another in desperate need — a vanishing breed in the age of externally imposed conveyor belt care. I am fortunate that she was on call that night.

Dr. Markusen is rushed, cold, and closed-​minded. She did me a favor by making me want to look into Eastern medicine to get away from clinics like hers. Her staff is unacceptable. Getting through on the phone lines takes several attempts, and I can’t imagine trying to reach them in an emergency. Two years ago, I saw her several times over the course of a year, and at one visit, I was placed in a room for over an hour and a half while I’m guessing the staff went to lunch. Had they informed me that there was a wait, it would have been alright, but I was left waiting in a gown in a cold room with no idea what was going on. Dr. Markusen always asked if I was «taking herbs or any other weird stuff», and was very condescending when I mentioned I was interested in trying something natural to help with a bleeding condition. I had surgery with Dr. Markusen, as I was afraid to start the whole process over again with another gynecologist, and was given a medication I repeatedly mentioned I was allergic to. I requested records a week ago, letting the receptionist know I’d be in this morning to pick them up. I waited around for a half-​hour while they ignored me and answered the phones, checked out another patient, tried to locate my chart, and was then informed that I owed them $ 10 plus an extra $ 10 for records. When I inquired about the extra charge, they said that I was getting a «discount». I have had wonderful service at many of the doctors offices here, and I’ve worked with the public. I am appalled that I spent so much time and money at a place that has no compassion and love for the people they claim to care for. Trust your instincts when searching for a doctor. There are healthcare practitioners that have your best interest at heart and are willing to work with you. Dr. Markusen is NOT one of them.

I am a nurse I am pregnant and I found Dr Laughlin nothing but sarcastic, rude and extremely fake not to mention her nails were filthy. When I left & Went to another OB she had the nerve to charge me 20 $ MY MEDICAL RECORDS… WHICH ARE FREE!!! her own employee who was pregnant left Dr Laughlin & went to another OB because of how horrible she is… that… speaks volumes… she’s a rip off.

If you use this practice be sure you read each paper before you sign. One paper was what medicare would not cover and I would be responsible for certain charges, it turns out this bill was pricey. I don’t recall signing this but just to confirm I asked them to send a copy of what I signed, they never did after several requests and
an e-​mail.
Very disturbing to have such a nice practice get rather rude in their billing department. If I were them I would check their billing departments attitude.
Not sure I can return to this office in the future.

My friend recommended I go see Dr. Donelle Laughlin almost 7 years ago and I’ve been going ever since. I recommend her whenever I have the chance.
Dr. Laughlin is professional and courteous, and still makes your visit as simple and comforting as possible.
Obviously, what you generally go see her for can be a little awkward, but she honestly makes the time fly and talks to you the whole time.

My mom referred me to go to Markusen & Laughlin and I’m glad I did. Jessica the nurse practitioner is easy to talk to, knowledgeable and very professional. I feel like I’m in good hands here. My sister will see her for the first time Wednesday so they do take new patients. I’ve never waited very long to be seen and the receptionist ladies here are so sweet and welcoming.