Health Alert

They do have some good products and the prices are cheaper than most however the $ 10 shipping price isn’t too great. The main reason I’m writing is because I had a problem with one of their products, sinus relief, $ 12 each, which was leaking. I bought 2 because their products are very expensive, I buy 2 at a time because shipping is $ 10 even if you buy 1 item. Hope you never have to return an item because I have never seen such poor customer service. I was told after calling back a second time that it usually takes 2 days for customer service to return a call. They didn’t tell me that the first time I called. When they finally called me back after waiting four business days for a return call, I got such a runaround. I had to talk to the same gentleman twice. First he told me that other customers were calling with the same complaint about this item, then he tried to say that we weren’t using the nose spray correctly, that’s why it was leaking. And then he informed me that he would have to have his supervisor call me, so I ended up talking to them a total, so far, of five times and I still haven’t received any satisfaction. They called in the morning, and I waited all day but the supervisor still hasn’t called me back to settle the situation. Their main concern seems to be selling, not making sure customers are satisfied. If it takes that long to get back to customers, the solution is hire more people and give them authority to make customers happy by being able to make exchanges or returns.