Allegiant Air

If I could give 0 stars I would. I have never been angry at an airline before. My husband and I paid ($ 35 each, each way) ahead of time to carry our bags on which is already bull… Then when we were checking in the girl at the counter said our bags weren’t going to fit and we had to pay the check them! Which was $ 50 per bag each way… $ 200 just for our bags!!! Our flight was only an hour long! Ridiculous! Which are standard/​small size! Then while on the flight they won’t even give you a cup of water! Everything costs with this terrible airline. Worst customer service ever. We will never use them again, even though it means driving an hour to the SJC airport.

Though the flights to Vegas twice a week is convenient for me as a Monterey local, I’ll never use Allegiant Air again. Nearly lost my bag twice and really did lose it once! Really disappointing considering they made me pay a premium because one time I forgot to buy the bags with the ticket online. HEADACHE! just go to San Jose.

Flying Allegiant looks like a good idea based off their fare prices. But let me tell you that is not the right thought. Their planes are one leg from being decommissioned. Delays are almost a must to expect when you fly with them. Here’s a fun one when you can’t print your boarding pass online because of an «error» and you then call their customer service which lets you know they’ll let «I.T» know about it. They tell you that you can go do it at the counter at the airport they’ll print it for free (just wait it gets better). Unbeknownst to you, you’ve been «pre-​selected» for «VIP» treatment for additional intensive search/​screening that takes 45 minutes to and hour because per the TSA agent: «you’re airline preselected you». Then after that fun affair you go and get on the plane which doesn’t actually have air conditioning what so ever until you get up in the air. So you can ignore my mistake which I’ve made again (you’d think I’d learn) or you can just pay a bit more to an airline that doesn’t have decomposing planes, customer service that’s lies to you, and general a better experience.

The staff was decent. But our flight was delayed over 6 hours! Every hour it would add on another hour of delay. It was pretty frustrating. I understand that it was for Safety issues of the plane, but apparently this happens every week with this airline. At this point they should have a back up plane already ready or pass us onto another airline. Never flying with them again.

I cannot even tell you how much I hate this airline. We planned a vacation with friends to meet in Las Vegas. They flew out of Santa Maria, and we flew from Monterey. Our planes were due to arrive minutes from each other. Perfect right? Our friends let us know that they were boarded and taking off. We were still sitting in the terminal waiting to board (5 minutes before departure time). We finally boarded but ended up sitting on the tarmac in a hot plane with no water for over an hour while they were waiting for paperwork (supposedly). By this time our friends plane had landed in Vegas and we were still in Monterey with no information, no updates, sweating… We heard them trying to start the plane over and over… Weird smells were filling the cabin, people were getting very irritated. After an angry passenger basically charged to the front of the plane and demanded they open the door to let some air in, the police were called, and we were all required to deplane. We waited inside for two hours before they said they were getting another plane to come pick us up (without ever telling us why) only to tell us another hour later that the flight was cancelled and they would fly us out the following day, time TBD. We ended up renting a car one way from Monterey and driving 8 hours to make it there at 11pm that night. It was the most economical and quickest option considering they were only giving us a $ 100 voucher for our trouble. While we were driving I got an email from Allegiant saying the flight was rescheduled for the following day… At 745pm. We lost an entire day of our vacation because this airline sucks. There was no explanation, no information, just cancelled. I’ve tried calling them multiple times to no avail. On top of that they charge for everything… Including soda on the plane. Terrible, worst ever, and I hate them.

My family and I have been using allegiant for years now. Sometime near the time we moved to las vegas 7 years ago. And I would’ve rated them at that they would have been a 4 – 5 star.
But now, they are hands down, no doubt in my mind a star at best. I would give them 0 stars if I had an option.
All of my experiences and things are hear from family and friends are — cancel or delayed. I know life happens but they are pretty good at being consist with that.
My wife and child was recently there from 9am until 4pm just to find out her flight was cancelled and her next possible flight could be 7pm the next day. No reasons, no excuses.
They boarded late, sat in the plane for an hour with no AC on, then was told they had to deplane and wait.
Of course, safety is first and I would take a canceled flight over losing my family over an accident but it really seems they have something more than a maintenance issue over there.
Seriously considering taking the San Jose airport from now on. That 1hr drive might be worth it.

I am disgusted with customer service. Second day on hold for over 30 minutes with customer service trying to get through to change my reservation, with no luck getting through. All they say is «high call volume.» Arrgggg! SO frustrating.
They also advertise low prices, then as you go through the reservation process they add fees for everything until it is equivalent or more than other airline prices. Don’t bother! Stay away!

I am updating my review to a 2 Star. The reason for the add-​on… After countless hours on the phone with their customer service (which I still feel is poor) and multiple email requests Allegiant agreed to refund one leg of my flight which is better than nothing so I’ll take it. I do feel additional compensation for the return trip home would have been a good business decision but do appreciate the partial refund. The other 9 people in my group who endured the same inconvenience are still trying to communicate with the company.

This is one of those great finds that you have to share! This airline flies out of Monterey twice a week; Thursday and Sunday at this current time. Its great not to have a lengthy, Busy drive after a flight! Small airport means less time waiting at the luggage carousel, & find your waiting loved ones easily, & the parking is easily accessed whether you’re parked in long term terminal parking or short term parking, you quickly find your vehicle and check out, then you’re on highway 68 & home within 20 minutes you can’t be that!
This airport is just as expedient for beginning your trip. Checking in for your flight & checking your luggage takes just a few minutes, no lengthy lines that are slow and flawed, none of that here ’ After you have checked in you can take in our beautiful weather and watch the planes come and go, or have a leisurely meal or a creative drink at the restaurant/​bar.
After abit go thru security (this takes about 5 minutes on a busy day), once on the other side of security take a few moments and wander thru the gift shop. It has many unusual items, jewelry, tote bags, books, & souvenirs from Monterey Bay Area, Big Sur and Santa Cruz. There are many interesting items and snacks for the plane ride, which is only about 1 ½ hours. I’ve traveled this airline frequently and have been pleased. One more caveat my mother had special needs just plain help, I’ve requested wheel chairs for her when she arrive and leaves & on both ended of her travel she has a chair and is taken aboard & off the plane and to baggage claim by pleasant people. They even offer her a restroom stop!
But I could only give 4 stars because of one lengthy delay, 6 hours waiting to fly out, it was a weather thing! And I did receive a voucher for my next trip, so as you see this airline takes care of its customers & its a great little airport. I fly out & back to this efficient Airport and love being home so quickly just a quick ride down highway 68 and I feel that wonderful ocean breeze I know I’m home,
Thumbs up for Monterey Airport !
Try it and be pleased!

Review for ZERO STARS!!! This airline should be called «We’re Stoned Airlines.» Not going into the details, but I will tell you the most important pieces: 1) Both my flights were delayed over five hours; the first one was scheduled for 7 am and left at 12:30 pm. The second flight was scheduled for 2:55 pm and delayed til 3:00 AM! Who knows if they’ll even leave then. The worst part about this is that they don’t notify you of these delays unless you sign up for a special program, which I just found out about through quite a bit of research on their stupid website. In addition to that, their phone number isn’t listed on their website, and you cannot talk to any service representative unless you go to the airport, and they are NOT friendly.

PLEASE READ!!! This rating is actually for NO stars… (and keep in mind, all this happened on our honeymoon)
Allegiant Airlines:
1) allowed one of their employees to harass us twice and then also his fellow employee on their company radio, then we were told to FILL OUT A COMMENT CARD about it since there were no managers on duty that day when we reported it;
2) kept us on plane for TWO HOURS on the tarmac knowing everybody was being exposed to a poisonous gas on the plane, sent their employees to the ER after consulting MedLine, but did not warn us about any health risks nor pass on the physicians orders;
3) cancelled our flight and refused to fly us out on another flight that same night;
4) refused to change our reservation dates for our Vegas honeymoon package through them after THEY cancelled our flight, didnt not send another plane for us until the next evening (which came TWO HOURS LATE), refused to call the Venetian to change our reservation dates, then CHARGED US for missing our night at the hotel which they refused to fly us to;
5) would not give any food vouchers to cover the three meals we had to pay for due to their negligence;
6) flew us out 2 hours LATE on our rescheduled flight out;
7) loaded us into a broken plane for our flight home, then deboarded us after making us wait 1.5 hours on the tarmac while they tried to fix the plane we were sitting in and made us wait another hour for a replacement plane;
8) charged us for basic drinks (soda & tea) on the flight home which had been free on the flight over;
9) is still making our lives a living hell as we try to get reimbursed for the night they charged us for but never gave us… is that legal?!
This airline blatantly takes advantage of their customers. If I hadnt already paid for our entire honeymoon through these guys, I would have gone somewhere else.
Never again will my husband & I give this company any of our business.
Hope you guys can learn from our mistake and ruined honeymoon and save yourself the trouble… Go elsewhere or else!

Currently in the phone waiting to speak to a representative. Please make sure to read all the small print. This company doesn’t not provide refunds but «vouchers». They take forever to answer your calls and when you email them they respond with the phone number. After reading the reviews I’m scared. Friends at work recommend that I use this service because its not expensive well I’m not sure what they meant. All the hidden fees and add on’s made this costly. Please find another company to fly with.

Zero stars if I could. You get what you pay for and even less. Don’t fly them unless you have to because if anything goes wrong with your flight it’s almost impossible to contact a customer service rep. Long phone wait lines, very hard to talk to a real person, allegiant employees at airport have very little power to help with irregular operations, live chat dosen’t work half the time, i asked for help through email they asked me to call lol. This airline is a joke!

This is a pretty ghetto airline. They changed the way they show the fares on the website and include the taxes now, but you still need to uncheck all the add ons and don’t reserve a seat if you want to get a cheaper fare. They also started charging for carry ons that don’t fit under the seat, but if you don’t bring your bags to the counter, I don’t see how they’d know. I didn’t see anything about it on the ticket.
The boarding and deplaning process is very painful. You’d think that most of their passengers have never been on a plane before. Just put your damn bags in the overhead bin, sit down, and gtfo of the way. On the return trip, get a seat as close to the back of the plane as you can, they deplane from the back too in Monterey, and they have the back door open before they can even get the ramp up to the main cabin door. It will get you off the plane 20 minutes earlier. You can thank me later.
It still beats driving to San Jose to fly on a real airline.

I think the crew we have met has been very friendly. This is a bit of a trash airline, but I kind of enjoy flying on their MD-​80s since they are pretty quiet. Also, I typically fly from SFO/​SJC but Monterey is a really nice area and sometimes its a nice change. Yes, you do get nickled and dimed, but you are paying $ 27 for MRY-​LAS. Cram some stuff in a backpack and be thrilled that you got a great deal. This is not Virgin America or a mainline carrier.

I love riding in airplanes and have never been afraid of flying… until I flew Allegiant.
To be perfectly fair, the flight from Monterey to Vegas went fine. Sure, the way they handled the lines and boarding was awkward and confusing, but I was prepared for that. Cheap tickets means chaos and no frills. I’m fine with that as long as I know it going in.
The return trip was deeply distressing and I don’t say that lightly. We boarded an hour late at Vegas. We were told it was because there was a problem with the latch on the lavatory door. It became apparent this was not the truth when we were able to board. An engineer had boarded the plane and was attempting to troubleshoot the problem and he never went near the lavatories. He spent his time in the cockpit and was given a chair during takeoff so he could monitor the plane. When we took off it was obvious to everyone onboard there was something very wrong. The engines were loud and sounded as though they were surging. There was a strong smell of exhaust in the cabin. The captain seemed to be having some trouble maintaining control over the plane as we were rocking from side to side as we flew.
We immediately turned around and landed back in Vegas. The captain announced over the loudspeaker that the plane had a problem with the navigation radio, which made no sense to me whatsoever. Why would a problem with the navigation radio cause all of those other problems?
We landed safely and returned to the terminal. We were told by the flight crew that a new plane would be coming to replace this airplane in about ten minutes. Three hours and two gate changes later a plane did arrive, but it too was taken out of service because of mechanical difficulties. That plane seemed to actually be leaking fluid onto the runway.
Two hours later a new plane arrived and we boarded. This plane was in good shape and we returned to Monterey safely.
We did try to find another flight back to Monterey while were were stuck in Vegas with no updates, but unfortunately everyone else had no open seats. We should have flown to San Jose and rented a car, but we were idiots and stuck it out.
I honestly feel like Allegiant let our plane take off when it was clear the plane was in no shape to do so. I didn’t appreciate the lack of information about the wait time and especially about the mechanical problems the planes had. I cannot, in all honesty, recommend this airline.

WORST flight ever! Took a chance after 3 years to take this flight again! The first time we took this flight, we were delayed in Vegas for 8 hours switching to 4 different gates. This time around, the delay from Monterey to Vegas is coming up on 4 hours! Lovely…

It had been over 7 months since I had gone to Vegas. I took advantage of Allegiant’s great special of $ 9.99 each way from Monterey. I skipped the seat assignment, but opted for the airport shuttle to and from the Tropicana, which was $ 14.50 rounds trip. Darn good deal for under $ 70.00. Check their web site. still good deals out there! Plus, this was the first time my friend had to drive down to Monterey from San Jose to fly. Usually, it’s me rushing around, driving up, to SJ or SFO and it’s nerve racking! This way, I could park in my secret place, roll my carry-​on down the hill, and relax.
The flight itself is a no frills, yet comfortable way to get to LV in about an hour and 10 minutes. Going, the plane was full, but coming back at 1:30 PM, the flight was about half full. I had a window seat, and thoroughly enjoyed the view, as I figured we flew north paralleling the Sierra’s until we turned west over the north end of Sequoia and the central valley agricultural blocks of crops.
Both flights were non-​eventful, except for the crying babies that were seated near the rear of the planes. I booked my room for 2 at the Paradise Tower in the Tropicana Hotel. The inclusive resort fee of $ 18.00 was not included,. That gave you unlimited access to free local calls, the pool, sauna, workout facility, etc. I paid $ 45.00 per night for a room that over looked the strip. 2 Queen beds in a non smoking room with large TV, and all the amenities. It was lovely! Maid service was fantastic, and very easy to work around our schedule. Of course, we made money at O’Shay’s (Blackjack) on the north end of the strip. What a lovely get-​away trip! I would highly recommend this to anyone who needs a cheap but with all the trimmings of a high end trip for a couple of days. Seriously, a great deal!

I would review the flight I was about to take today but I’m sitting pretty at home instead as my flight still has not taken off! The prior flight to San Diego was delayed 4 hours and my flight to Los Angeles is supposed to depart at 5 now (originally scheduled for 1:20 pm). Never in my life has a one hour flight been delayed so badly (non-​weather-​related) with absolutely no alternatives. They have no airline partners BTW. The reason being mechanical so that was enough for me to jet on out. *no pun intended* So I’m out of $ 60 (a deal just too good to be true) but at least I’m not sitting miserable at the tiny airport with nothing to do and waiting for yet another update. I will from now on, pay a little more, drive a little farther (SJC), but at least I know Southwest will refund me or put me on the next flight if something similar were to occur!

Allegiant Air flys from Monterey to Vegas. However they just added a couple new destinations: Los Angeles and San Diego. Now I though $ 200 roundtrip was not bad from MRY but apparently everyone in line waiting to check-​in told me they only paid $ 19 (one way). They were going to take Southwest for a return trip for $ 39. Um… I thought I was smart. Now I know better.
My flight to and from Vegas was probably my most memorable domestic. I can’t top my Mile High initiation experience on my way to Tahiti. Anyways from the second I hopped in this pretty large (50 rows — most flights out of MRY seat 12 or so or that is what it feels like) fleet I knew it was going to be a shit show. Luckily I sat next to these 2 adorable boys that were so excited to hit up Vegas. they were talking about gambling and ordering up Gardetto Snack packs and Monster Java (energy drink). When the attendant asked would you like Original or Irish Blend the poor kid had no idea what the difference was and almost shat in his pants. The kid in the middle ordered a Dr. Pepper and literally spilt it in his crotch, I laughed so hard I almost dropped one of my glasses of wine. What? I was double fisting from the get go.
One stewardess (that’s not PC anymore is it) had on heels and I’m not talking 2 inch pumps. I wear 4″ stilletos when I travel (or go to work, or on a walk in the city you get my point) and her’s had to be 3inches. That’s fine and all and I thought I’d wear those too if I worked in a plane but this lady was already 6 feet tall, I kid you not.
The red headed slighlty more mature (a lot older) lady had a faux hair scrunchie… you know what I’m talking about. Yikes! Who wears that. I was trying everything in my power not to mention and finally I turned to one of the boys and said, «Do you see what I’m seeing?» To my surprise the kid in the middle knew exactly what I was talking about, observant little guy. And we just busted out laughing and I was so impressed that this 15 year old (whol looked 12) knew his shit. He also pointed out the young lady who sat on the other side of the aisle and said «She is taking way too long to do her make-​up.» Um my thought exactly… Sweetheart if you can’t finish your make up in 30 minutes, I’m sorry there is nothing you can do to make your facce look better. She wasn’t even applying makeup just powdering her face.
I wear Bare Minerals and I can do mine in less thatn 2 minutes. Less is more here chica!
On my flight back I was having hot flashes and could barely carry my luggage as I ran to catch my flight (last one on always). Actually they said check-​in was closed but I said, «That’s nice» and stood there until he printed a boarding pass for me. I would have missed it as I don’t have to work on Mondays but I had to be at court that is a whole nother story… (just traffic school related).
Way back they seat me next to a bachelorette party and next to the 2 girls that I actually knew on the flight back (they all work at the local bank). Usually one would want to sit next to people you know on a flight but in my state not so much. I’m not a puker thank god, but I was afraid I’d pass out and drool on the poor girl so I accidently caused a little scene when I asked if I could move. I saw some free seats just up ahead and the poor (cute gay) flight attendant couldn’t hear me and had no idea what I was asking. I wasn’t making sense period.
I had just partied so hard all weekend, no sleep, no food strictly liquid diet so I wasn’t making sense to myself. I put my goods down and laid myself on 2 free seats and I was a happy camper. I opened my eyes to a couple on the other side who I knew were hurting in a different way. The guy had been puking and had a huge garbage bag around his mouth. Normally, you would think this is a big deal like in limos (no puking). On a flight to and from Vegas this is the norm. I felt at home.
I don’t highly recommend Allegiant but it is ridable and slightly enjoyable and definately entertaining. You have no other choice if you are flying out of Monterey so enjoy.
I woke up drunk this morning and I’m still a little slow from my weekend in Vegas so I have a lot of catching up to do on Unilocal