Union Bank of California Corporate Headquarters

Everything is Good on this Bank but You Don’t have very many Banks in a lot of in areas like in Las Vegas and Henderson, Specially in Henderson I am moving there and I know a lot of your customers that have left your bank because Not having any Branches in Henderson, Nevada and Las Vegas. And I am going to do the Same in 1 year if You don’t get any out there.
Barbara. Avalos
5÷25÷2016
8:57 p.m.

Their employees at the branches get a four to five star but Union Bank, the people who make the decisions get a one. Why? Their slogan is «doing it right». In my opinion the reality of their policies reflects a different story. One thing I have been trying to solve on at least two occasions before is «not to be signed up for any overdraft protection». Can’t do it. If you don’t sign up for their protection for which you pay a nominal fee per month but you happen to have insufficient funds the charge is currently $ 33 per item. Of course you can say make sure you have enough funds. May not pan out either. They changed their rules last fall. Two particular payments are set up to occur on the 24^th. Happened to be Sunday this January. I moved money into the account on the 23^rd as I was sick and didn’t pay attention to their alerts. However, they took the money out on the 22^nd and slapped me with overdraft fees. I complained and they wouldn’t do a thing. All for payments I could have mad later because they are not actually due until the first. I could take mail my rent check myself and would not have to deal with their need for overdraft fee income. The really sad thing is that they are utterly unwilling to give the client what they want. They are unwilling to let me opt out of not having any type of overdraft coverage and just not send a check. I really much rather deal with taking a check to the real estate office or mail it by US mail than setting it up well on time. It makes their slogan «doing it right» also a very sad slogan. Most of their staff are really good and friendly people. Union Bank leadership, I put you on note that you may lose a lot of business from our family and business if your ways don’t change. We have been loyal customers of yours for a long time but I consider change.

On October 1, 2015, Union Bank had made a switch from their mortgage portal to their online banking. I’ve received their emails reminding me to make this transition by following the steps listed on the email. I did this on August 8, 2015 and the website stated that I would get a PIN via snail mail. Honestly, who sends out a PIN via snail mail with availability of modern technology like email or text message? Anyway so began my journey of waiting game.
September 9, 2015. I still haven’t received this so-​called PIN number from Union Bank. I went through the steps listed on the email again using their online banking website. The page stated that I would get a PIN via snail mail. So I waited again. again. and again. No PIN number.
Now it is September 29, 2015. 2 days before the mortgage portal is gone forever. I finally contacted the customer service online banking department. They claim that the PIN was sent and that only thing they can do is to have them send it to me again. Then they notice that the PIN was being sent to the condo we were renting previously. Seriously, what the hell is wrong with this bank. They’ve been sending me my monthly statements to our new home address (the very property that the loan was used to make purchase) but can’t send the PIN to the right address? I mean, MY PIN to open up my online banking account are now in the hands of people that I don’t even know that lives there. Doesn’t that break some sort of privacy law?
Anyhow, considering the past history of PIN number never making its way to my mailbox, I asked them to send it to me via registered mail or some form of method that can be tracked. They said that the PIN is auto generated and this cannot be done. I even offered to go into the Union Bank branch to resolve this but they said that this cannot be resolved by the branch. So I waited. Again. At least the supervisor I spoke with claimed she had updated my address…
October 19, 2015. Yup, you guessed it right. NO PIN NUMBER. I haven’t been able to access my mortgage account close to 2 months now. Fortunately I had set the recurring mortgage payment while I still had access to the mortgage portal so I haven’t been late on my payment. However I haven’t been able to make additional payments to lower down the interest. So I call the 1800−238−4486 again.
Long story short, the lady I spoke with on the phone basically repeats how the previous conversation went. The PIN number is going to our old address. I tell her that the supervisor I spoke with previously had updated my address. She says she’ll have to investigate since there may be a glitch in the system… She mentions that she would call me back the next day to give me an update.
Next day comes, she had called 10minutes after the promised time so I missed it. Instead of giving me the update on voice mail, she leaves a message asking to call back and that next agent will provide me with an update. Damn it. I’m tired of dealing with you, Union Bank customer service…
November 2^nd, 2015. My husband takes over the baton and gives them a call. Looking at the notes he scribbled on our monthly mortgage statement, he spoke to an agent named Valerie. Apparently she mentioned that the address cannot be changed in the Online Banking department and that we had to contact the mortgage office.
November 3^rd, 2015. I contact the loan officer at Union Bank who handled my loan to get this finally resolved. She contacts the loan office and confirm that all my addresses are the new property address. We are back to square one. She was informed that we had to call the online banking customer service (NOOOOOOooo!!!).
So she calls the online banking customer service using her office phone while I was talking to her via mobile phone. She puts both of us on speaker so I can talk to the online banking rep. The rep we spoke with was Hoang. I had to go through the whole process that I went through during the initial call to the online banking customer service. Hoang put us on hold for extensive period of time during the call. Finally he claims that the address has been changed. (ARE YOU SURE??) I ask for the confirmation number but he says they don’t have one. Instead, he says a snail mail (Oh gawd) will be sent to me informing the address change. I’ve asked him to also include the PIN and he said that will be included.
Today is November 12, 2015. I still haven’t received by address change confirmation nor my PIN via mail.

No 24 Hour Customer Service. In the middle of nowhere after 9pm and stuck without gas because my card was blocked for fraud prevention. I tried to contact customer service but closed after 9pm.
What a Joke!!! Do not bank with UBOC… I called and they have no process for making a complaint and assuring that this issue will be broughy to the attention of someone in their hierarchy that can do something about it. God forbid I had a client with me or wasn’t able to pay for dinner with a client or something.
Union Bank of California is the WORST of WORST bank ever.

After over 35 years as a loyal Union Bank customer for both my business and personal use, my local Union Bank branch has suddenly and without warning locked me out of my Equity line of credit and all my personal lines of credit. This is despicable. The new manager at my local Union Bank has been trying to force me into a higher interest rate mortgage for the last six months. The action is a direct slap in the face to my loyalty as a long term customer. DO NOT BANK WITH UNION
BANK. I will be moving my accounts where my business will be appreciated.

I hate Union Bank! I was so happy with First National where the tellers where friendly and caring. Then it changed to Santa Barbara and it was OK. Now as Union Bank the tellers couldn’t care less.
I find the branch in Monterey California the WORST!!! I have been going there to make a deposit on a weekly basis and at any given time, there is just one teller. It takes forever… how could they always be «on a break»? Today was the last straw.
I went there to make a contribution to my IRA. The bank’s regional manager named Atila whisked me to her desk. First of all, she didn’t know how to make the deposit. She had to call two phone numbers and they had to lead her step by step. And she’s the regional manager of a bank!!! Then when I asked to take the yellow sticky papers where she had written down my social security number and my driver’s license number, she went berserk and gave me attitude asking «YOu should trust me»…Look lady, you don’t even know how to make a freakin deposit and you want me to trust you? Have you heard of identity theft? I don’t care if you were going to shred it. I didn’t see you shred it so give me back my God damn info please!!! I will never step foot in that bank again. ANd I can’t wait for my CDs to mature so I can take my money and run!

What a fantastic place to work. The area is great and the people are even more fun

On July 7, 2014, I attempted to add a Wells Fargo Bank checking account to my on line banking page on Union Bank’s website. For whatever reason (not because there was anything wrong with my Wells Fargo account, because there wasn’t), their website gave me various error codes and refused to allow me to transfer money to or from my Union Bank account. Union Bank’s representatives told me that my Wells Fargo account was approved, but I still am unable to transfer money to or from that account. It’s now one month and five days after I reported this problem to Union Bank’s representatives, and they still can’t make it work. What’s more, I have called every few days (now more than a dozen times) to their representatives, and each time they say they’ll call me back because «they need more time to solve the problem», or «their key person isn’t there». On every one of the 12 occasions, they have failed to call me back, as they promised. This report history is a matter of record with Union Bank, and is documented in their call center computer. By the way, to add to the aggravation, each time you need to speak to a customer service representative, you must go through their call management system from hell, and then when you finally get a representative, go through the Holy Inquisition in order to speak with a «supervisor». My suggestion is that you NOT deal with Union Bank, because if you have a problem, it seems apparent that they are either unwilling or unable to solve it.

WORST BANK EVER! Why isn’t the NO star option available. I have had problems with branches in 90 024 and 90 042. On 3 different occasions MY money went into a different account. And lately my Mobile App deposited into a wrong account too. I was asked to prove I didn’t do which I did. I had a screenshot oh ha ha I agree with another reviewer that this is not monopoly money. It’s real life and a real headache.
All in all after 12 years of loyalty to the bank closest to me I have to move on since they do NOT value customers and can not fix their problems properly. The word will get out completely and no one at this bank will have a job once they have to close. Nothing lasts forever. But I tell you what… nothing ends faster than poor quality, bad customer service and inability to resolve mistakes.
Mobile Apps are the future. Since Union Bank is unable to handle this feature they will not be a bank in the future. About my check deposit. I do have to find the bank it was made from and cash it there. Not convenient at all.
My resolve it to close my largest account and go elsewhere. I will NOT recommend them at all. They will lose your money by playing monopoly and give endless headaches. Find a better bank somewhere else!

This is directed to Union Bank as a whole. Horrible customer service paired with many bank errors that take months to correct equal worse bank I’ve ever dealt with. I’ll just mention one incident (of many!) I deposited cash into my savings and a check and cash into my checking and received a detailed receipt of both. Next day, nothing shows in my account. I called the main line, who directed me to the branch, who directed me to another person, 2 hours later my money has just vanished. They tell me it takes 45 days to get my claim handled and 2 weeks to even see my money. This isn’t Monopoly money people this is real life!

Poor reviews were directed towards the BRANCH location (wilcox ave.) … this page is for the CORPORATE HEADQUATERS.

I’ve been with UBOC for over 40 years!
Time to withdraw. The branch manager wouldn’t even make a call for me to find out why I was shorted $ 18.00 on a wire transfer.
Who need this kind of poor service? Not me!

Garbage branch. They never answer phone calls. Can’t get a hold of them via the 323 or 800 number. Have been trying to reach them for the past 3 days. Talk about bad service.

So I work in the U.S. Corporate Headquarter. Love my job, love the company, and love my teammates. Parking is less than desirable due to the mass hiring done this past year. However, there is a great gym on site that is open 24 hours/​365 days a year that i’m a regular at. :-) Membership is $ 9 a month. But well worth considering I do not need a pool, sauna, or sports court.

If you are smart you will stay away from Union Bank of California. When they were an independent California banking institution in years past, they cared about their customers, now Union Bank is a controlled subsidiary of the largest bank holding company in the world, headquartered in Japan, Mitsubishi UFJ, they could care less about you. What they do care about is getting cheap money from the US government courtesy of the US taxpayer (you), and buying treasury securities/​pocketing the spread on your tax dollars (5% Union gets vs 1% they pay you), they have no interest in making loans to your business.
I was with Union Bank for 10 years until last year’s foreign takeover, then a Union Bank Monterey Park «Corporate Committee» closed my savings and checking accounts without contacting me. When I asked why, the branch knew nothing and was embarrassed. When I finally got a call back from Corporate in Moneterey Park (they don’t answer their phones) which reports to Japan, a Union Bank corporate suit made some comment about «negative news» in a google search of me of something that happened 15 years ago which had nothing to do with banking let alone Union Bank (my credit rating is 823). To show you how little Union Bank cares about its U.S. little customers post-​takeover, they sent my closed-​out account funds (my life savings) via cashiers check to Memphis Tennessee (not sure why) then rerouted finally to my California address. The following week Union Bank sent me three overdraft notices and dinged my credit because when they closed my account they accused me of cheating them out of literally $ 0.01. Incompetently Union Bank cannot even stab you in the back after 10 years of being a loyal customer without them turning the knife in the wound. And finally, today I get a letter from Union Bank stating «Thank you for choosing Union Bank as your Financial services provider», the letter goes on to say they noticed my checking account was closed and if I don’t fix the problem they will yank my Preferred Savings Account, which of course they closed weeks ago when they without contacting me sent most of my life savings in a cashiers check to Memphis where I don’t live.
What’s the alternative? Any of the banks domiciled in the US, which feel at least some reliance on little California people, are better than Union Bank. For example I have also been with Wells Fargo since 1981, Wells is more of a Warren Buffet personal institution (Buffet’s Berkshire Hathaway still has an impact and ownership at Wells which keeps Wells somewhat focused on customer service), they would never pull this Union Bank crap.