Service King Collision Repair of Monterrey Park

This is the best I have ever been, the earnest service attitude, first-​rate repair technology, believe me this is a best repair shop.
They complete the vehicle maintenance service earlier than the time of the commitment, and informed during the entire process keep that set my mind at ease.
When I went to the tattered, beautiful back, it is much difference.
i would like to express my warm thanks to you! Please my gratitude.

Excellent job on my car repair and came back like new to me !
The trip to the shop went very smoothly when I went to drop off my car. So John the advisor came to me and explained everything about the repair to my car and even set up the car rental company to pick me up so I can move on to the next process .
The days it took to get my car repaired was even quicker than they had told me originally !
One of the plus was that prior to sending my car I was embarrassed of how dirty it was and was thinking of actually doing a car wash lol but they actually had it washed and waxed when I came to pick my baby up !
Thank you so much John and the Service King staff!

Great experience at service King! Brought my gf’s car to fix the bumper from a minor accident. John Chiang (service advisor) was a great help. Arranged everything, so I all needed was to drop off the car. Even setup the rental for me. Great job on the repair and the car feels and looks new again.

I didnt want to take my car here but insurance said this was one of the contracted body shops. Never promised when it’s supposed to, and it came out with more damage after they initially fixed the initial problem.
I got my car back and it was dirty, I got paint in my car, scratched on the inside, bumper was chipped and the window panel dented. They had my car for 2 days and decide to work on it 15 mins before I arrive. I rush out of work and it’s not even done. Omar is the worse. He keeps telling you lies and feeds you excuse after excuse.
I totally believe Service King SHOULD NOT have bought out Marco’s. Quality isn’t the same. Even if supposedly the same people are there. service sucks. Very very dissapointed
I had to repost this because well. it seems like the other post about my experience was deleted but I do not recommend this place at all.

Store manager Allen has order a new key for me, and all my keys has been programming right after I contact them.
Thank you Allen for such fast and effective services!

Getting my car repaired at Service King has been a complete nightmare!!!
I got in an accident on 8÷30÷15. Damage was to the front of the bumper and the area around the tire on the passenger side of the car. I chose Service King per recommendation from Farmer’s insurance. My car was not drivable, so my car was towed to the shop on Monday. Didn’t hear anything the next day so I decided to call Thursday afternoon to see what was going on. I spoke with Omar, who said they were barely taking a look at my car and would call me back at 3:00. He waited till after 6:00 to call me back and said they still needed to look at some other things before he did the estimate. He said he would call me the next day. He waited till Friday at 6:00 to call me back to say they had to run other tests and due to Labor Day, the estimate wouldn’t be ready till Tuesday morning and he nonchalantly mentioned my car might be a total loss. I was beyond frustrated at this point and Omar always made me feel like I was bothering him. Well, estimate finally was done Tuesday and he said they would try to have the car ready by Saturday. Omar called me Friday night and said they only worked half day Saturday so if I didn’t want things to be rushed if I would be okay picking up my car Monday. I explained to him I didn’t get out of work till 6:00 and he said that was fine. I could pick it up after. Here we are 4:30 on Monday evening. I hadn’t heard a word from Omar all day. I had to call him! When I spoke to Omar, he said they still had 1 ½ hours to work on the car. I was giving them extra time by picking it up Monday and the car still wasn’t ready!!! He told me that my car was shaking above 60 mph and that if I wanted it to shake, then I could pick it up that day. Of course I wouldn’t want that! Ugh!!! He said he needed to replace a part from nissan and the car would be ready the next day. I picked up my car the next day and thought everything looked fine.
I was driving my car and something didn’t feel right. I don’t know, I’m not a professional but I knew something wasn’t right. It bothered me everyday so I took my car back to them on 11÷11÷15. A tech (Carlos) test drove the car with me and acknowledged the shaking. I asked him why this wasn’t addressed when I took the car in the first time and he said the insurance company tells them not to fix things unless the customer complains (Farmer’s was not happy to hear about this). I also told them about a vibration I felt under the gas and brake while driving and a slight rattling coming from the right side of the car. They took my car in the back for over an hour and said they couldn’t find anything. They said the car would need to be inspected by a dealer and then they would take care of it. I was satisfied with that and drove off not thinking I had to check my car because the body work was never an issue. Well, I was wrong. On Friday 11÷13÷15, I was washing my car like I do every week and noticed my bumper was detached!!! I knew this was not caused by me so I was back at the shop on 11÷14÷15 which was a Saturday. I spoke with the manager Alan who came out to look at the car. He tried to tell me there was a fresh scrape under the bumper and that I may have hit something! Ridiculous!!! I started to cry bc I was frustrated and explained to him that I felt like I was going to get screwed over. He calmed me down and assured me they would make things right. He said to bring my car back Monday and they’ll take it to the dealer to see what was wrong and if I wasn’t satisfied with what that dealer said he would take it to another. Alan said he would stay late and wait for me to drop my car off on Monday.
Dropped my car off Monday and Alan was nowhere to be found. He just took off! So I left my car with an Asian man. He had the nerve to tell my my car is very low and that the bumper was probably a result of me backing out of my driveway. I told him if that was the case, then everyone would be driving around with detached bumpers. Again, I left upset and dissatisfied. I didn’t hear anything from them for over a week. Omar called me the following Tuesday just to say nothing was wrong with the car and the brackets on the bumper just had to be replaced and it would be ready the next day. Wednesday. Nothing. No call. And the next day was thanksgiving. I had to call them Friday!!! Omar said they were waiting on the brackets I asked him why he didn’t call to keep me updated on Wednesday and he said there was no excuse. When I picked up my car, the bumper still was not placed properly and there were scratches all over my car. Unbelievable!!! My car is 2 years old with less than 20,000 miles so there is no excuse for all these problems. There’s more to the story but I couldn’t fit it all in this review. This place is the absolute worst!!! I have filed a complaint with Farmer’s insurance and hopefully they will no longer recommend them. Go elsewhere. You’ll thank me.

Just got our car back after running over object on freeway. Service Kings did an amazing job repairing all the damaged parts. They even recommended changing the entire engine which was done after all. John Chiang our service adviser did an excellent job of keeping us informed throughout the entire process. Thank you Service Kings.

Juni car wash! If your in Torrance and in need of a quickie, Juni car wash is the place. Cheap, quick, and you don’t even have to get out of the car. Now that’s great service, unless you want to vacuum your car than you can do that. The greatest thing about getting your car wash there u can also use that receipt from the car was to get FREE FRIES or a LARGE DRINK! Now that’s awesome. I always get my car was at JUNI CAR WASH.

I wish I can give negative 5 stars!
This place used to be Marcos and was excellent until but sold business to Service king.
I went to this location few month ago to get my mom’s car estimate. An Asian man was sitting at front desk and helped me with estimates. I explained to him how and where car got hit as he proceeded to take picture.
My drivers side door, back bumper and fender was pushed in badly, lights got cracked and chrome wheel was badly scratched and makes loud noises. I was injured.
This guy had nerve to ask me if the damage was really caused by accident!!! He even said noises from my wheel caused by wear and tare so I should go pay money to get car inspected by dealer. IDIOT!
I walked out there and never went back. Reported to insurance how terrible and unprofessional this place are.

Under recommendation of Farmers Insurance company, I went to this place for an estimation for a small collision on passenger door side of my car. Let go that the girl working on reception did not know insurance company policy and had me sent to Enterprise car rental while my car was still drivable, costing numerous phone calls to Farmers and the whole afternoon; and let go that I was promised my car estimation was done by then and it would be submitted to Farmers that night, which Farmers never receives; let’s just focus on the honesty issue of this place:
The estimation is NEVER DONE!
While they keep telling and promising me they will look into the issue and call me ”by today”, they kick my phone calls back and forth to each other and claim it was the other estimator’s responsibility each time I called again due to not receiving any ”by today” calls from them. And the best part is, NO ONE ever tells me that the estimation is NEVER DONE!
One star for the Chinese/​Asian guy who helped me with tire pressure.
Last word, never ever go to this place.

The customer service over the phone was not helpful at all. She didn’t know what she was talking about and she didn’t care about gaining my business. She definitely made this place lose a customer. I’ve ended up bringing my car to seidner. They were really nice.

Unfortunately, I got into an accident (again) while two lanes were merging together –_​-​’; sigh. my left side mirror was completely torn off and my left side drive door was scraped pretty badly by the car that hit me!
The first thing I did the next morning was take in my car to Service King for an estimate and have them repair my BMW 328i as soon as possible. I took my car in on Friday and all the repairs were done by the following Friday, so it pretty much only took them ONE WEEK to get my BMW back to brand new lookin’ shape! :) i’m very very very satisfied with John Chiang (My Service Advisor) customer service ! & AGAIN, i would repeatedly come back here if i ever need to (knock on wood). & I would recommend any friends and family to John Chiang @ Service King in Monterey Park.
Thank you so much John!

Omar was very pleasant to deal with, he answered all my questions, my car looks good and they cleaned it too!

Huge thank you to Alain, the wonderful man who checked out my car and was able to give me an estimate on repairs even though my situation was a little complicated.
I can’t thank Sandy M. enough for sticking with me throughout this crazy, long accident. My friend was driving my car, plowed it through a sign, my insurance was taking way longer than they should’ve to process everything. I was very stressed and didn’t know what to do, as this was my first ever accident (not even my fault). She was able to guide me and help me come to decisions on what to do next when my insurance was being utterly useless (Pekin).
I really appreciate all the time sandy out into keep me posted since I was in another state! She was amazing and after a whole month of updates via email, she even physically mailed me all of the important papers left in my totaled car.
Service kings will definitely take care of you properly!

Best body shop out there! I was rear ended on the freeway and was very sad because I just got the car not to long ago. I love my Honda Accord Coupe so so so much. The other party who rear ended me had state farm insurance and they gave me a list to choose from if I wanted to work directly with some body shop they have had already been set up with. What did a do first? Unilocal all the body shop listed and service king of monterey park was my pick! Wow 5 STARS? At first I was skeptical because it’s hard to get an 5 stars especially for that amount of reviews. BUT boy i’m so glad I gave them a chance!
Anyways, I made an appointment at 5:00 on Monday. Came in and spoke with Sandy, she’s was really friendly and answer all my questions. I needed a car rental for work so she help called enterprise and had someone pick me up to get a rental! After signing some papers I waited to get an estimate for my car. John Chiang was my service advisor and was super nice! Seriously. He called me about updates for my car and answer all my questions. My car was finished on Thursday that week. SO FAST! Only took three days to get my baby back. John ask if I could pick up the car thursday but I had work, so he even offer to drop off the car for me and return my car rental! So sweet! I got off work at 5:00 and they close at 6:00 so I offer to just drive over myself. When I got the car it looked beautiful inside and outside! I saw a scratch that I didn’t see before and John had the manager Alan (SUCH A FUNNY AND NICE GUY!) talk to me about it. He said that they could fix it for me, I had my boyfriend took my car in Monday because I had work. My boyfriend said that they did a good job! Yay I’m happy. Thank you service king of monterey park!!! Especially to John and Alan! They also have an life time warranty for my honda accord coupe! Woohoo! The hype does exist! Hahaha.

My car was repaired there after an accident.
I had never gone through a collision repair service.
When I went in Ms. Sandy (don’t know her last name) was very sweet and explained the process. Needless to say the service and results where excellent! Gracias everyone!

I got rear ended on a Saturay. I brought my car in the following Monday. On friday it was fixed. Not only did they fix the rear damage, they knocked out my front bumper dent from years ago, polished away all the blemishes that i could never get off, and gave my car the best car wash ever. I was so happy when i picked her up and couldnt stop smiling. Made my week.
EDIT: just realized they detailed the interior too, it has never been this clean before.

Took my mothers car in after she got in a wreck they did great body work in a reasonable time but the headlights they adjusted them too low and it was brought in a second time so they can supposedly fix them still the same issue idk what’s going on maybe laziness very unhappy

A person merged into my lane one day and swiped my bumper. Front bumper, right side had paint removed.
The bumper was removed and repainted. They also checked my front right wheel alignment to ensure that everything was ok. Upon request, I also asked John to see if they can patch up the 4 ugly license plate holes and smooth out any rock chips.
Got my car back and everything is great. Scratches from the accident gone! the 4 license plate holes, gone! Rock chips no more!
They also gave me the car back when promised during the estimate. They even notified me of some unusual stuff behind the bumper.
This is the third time I’ve come here and there’s a reason why.
My service adviser John and the rest of their staff are very welcoming and friendly. Alan, the manager, is also very friendly and knowledgeable.

Great customer service!!! I was rear ended on the freeway which resulted in the complete detachment of the rear bumper and inversion of my exhaust pipe. I had read the reviews on Unilocal about this place and decided to give it a try.
I was insured with Allstate and this repair shop was not a recommended shop specifically for Allstate so maybe that’s why it took almost 1.5 months for my car to be fully repaired. It was a very long wait but I have no complaints because I got my car back looking better than new. John was the representative who had helped me all this time and answered all my questions. He was very patient with me and very knowledgeable as well as professional. Definitely no complaints there.
What I liked about this shop was that they take the time to make sure their customers are happy. This was my first car accident so everything was new to me, but everyone at Marcos was understanding and helpful. I sometimes even asked them insurance type questions and they never hesitated to answer it to the best of their knowledge.
Highly recommend this place. The phones and my questions were always answered. 5 stars all the way. Thank you Marcos Collision Center! I definitely will be back (hopefully not) if I ever need a repair! =)
Oh and did I say my car is SUPPPERRR SEXY? Haha