Roberto Sanchez – State Farm Insurance Agent

This office was great! The receptionists were very attentive and helpful. Celeste helped me get a new State Farm credit card and couldn’t be any more happy. Thank you guys for awesome service!

Awesome office! Every time I call, everyone is really helpful and makes sure I get help with whatever it is I need. The receptionist, is very helpful as well and is very patient with me! The staff here is well-​informed and I never have any problems with making payments for my premium. Realy appreciate that they’re conveniently located and help me to get the job done.
A+

I thought it was just me… This office sucks!!! The ladies there are air heads! They don’t know what they are talking about and it is just unacceptable. I appreciate State Farms, but not this office. I am currently looking for a new agent.

My 25 year old son waited to get his drivers license until about two weeks ago. Then that evening he went out an bought a car without my input. When he told me, I nearly had a heart attack because I really didn’t think he could afford it with rent and insurance and all. Lo and behold, the next morning, he calls me telling me he can’t afford it. The insurance he was quoted online was 729 per month. Of course, he got the I told you so from Mom. Anyway, I have been with State Farm for over 26 years and I told him I would make a call. I talked to all the girls in the office, and they were nothing but helpful to me. I finally ended up with Miriam to help me with my insurance for my son. He bought a brand new 2015 Toyota Rav 4 and she was able to get him full coverage for 145.00 per month, and she also was able to get him 50,000 worth of life insurance for about 40 per month. Believe me my son jumped at that. The service I got that day was great. Thank you Miriam and all the other girls.

The previous review before me is SPOT on. I can vouch for that and some.
This is the WORST place to get your insurance things taken care of.
When I first purchased my insurance on my old car years ago — there were no problems. They knew I did not live in the address listed on our family’s group policy. I’m assuming they were okay with this because it helped their sales.
About two years ago, I purchased a new car and purchased my insurance through them as well. Again, they knew that I did not live at the address listed on the policy, because they took my driver license (which lists the address I actually live at). No problems then.
About ONE year ago, I was getting really fed up with them. I was receiving calls about a payment not being made on a car that was not mine. They’re so unorganized and unprofessional — at first, I ignored it, but when my own payments started getting mixed up, I made sure to let Roberto, the owner (I assume), know about it. I sent him an email expressing my thoughts, I got an apology, but I assure you their tone of voice was never the same again.
Today, I wanted to add my mom (who is driving the old car I was talking about) back onto this policy. Miriam just told me that they can’t do that because she doesn’t live at that address. HOW FUNNY — because I never lived at that address but they always seemed to find a way around it before.
I’m not mad that they won’t insure that car, I’m not even mad that my premium continues going UP every 6 months even though I have no violations of any kind. I’m just SO mad that an organization can get away with being so incompetent, shady, and rude.
Sad to say, but I’ve lost faith in State Farm as a company too for letting this office continue to operate.
GOOD RIDDANCE.

This office’s service is awful. They’re terrible at answering calls, their hours are suposed to be from 9am but they don’t answer their phones until they feel like it and don’t even bother leaving a message because they won’t return you calls. They act like a shady company, they gave me one amount over the phone and my account got charged something else, Miriam and Roberto are short when answering questions over the phone. Then when I called to cancel my policy 30 days in advance Miriam said State Farm was behind on their paperwork and she didn’t know if I would be charged for next month even though I called her on ⁹⁄₁₇ to cancel effective 10/​16, when I asked if I could call State Farm directly to make the cancellation she said I couldn’t. You would think this company would have better service since it’s not a small insurance company but Roberto Sanchez’s office gives it a bad reputation. Not to mention I had a policy with them for over 3 years and my insurance kept going up instead of down even though my driving record hadn’t changed in 3 years. I saved a lot of money and got a lot more coverage going to Ameriprise through Costco, I should have done that years ago.