Enterprise Rent-A-Car

Honestly this place sucks, worse xperience with them. They messed up all my plans because they called at the last minute saying they have my rental car ready and one day before they said we don’t have it

I have used this Enterprise location twice due to my car being fixed and needs a rental to go to work. Both times the customer service has been EXCELLENT at this location!!! This review is for the branch manager Ms. Kimberly… She is extremely nice and patient with all customers no matter how busy the branch is. She listens to all your concerns and she is very patient with everyone. I went to drop off my car on a Saturday and the branch was pretty busy. However, Ms. Kimberly greeted everyone and kept everyone updated on their status and took care of everyone with grace and patience. I know some Enterprise locations might have a bad rep… but I have nothing bad to say about this particular location. Everyone who works here have been gracious and I DEFINITELY recommend them to anyone who needs a rental!!!
THANK YOU AGAIN TO EVERYONE HERE… ESPECIALLY MS. KIMBERLY… KEEP UP THE GOOD WORK!!!

I dropped off a nice little red Hyundai that I had rented from another location across town. No problem. And extra charged waived… what? Didn’t know there was an extra xharged, but happily didn’t have to oay it. They drove me home right away, no waiting. Great customer service., and friendly.

Enterprise is typically professional and pleasant to work with, which is why I could not believe it when their assistant manager, Kim, imitated a stuttering Asian man while «assisting» him. Wow. I should be able to award NO stars for this blatant racism, but I’m being generous with 2 because I understand that one employee shouldnt tarnish the otherwise polite experiences with Enterprise. But I cannot believe the fact that the ASSISTANT MANAGER was being so unprofessional. Not a good face for the branch

In making my reservation the lady in Alhambra said someone can pick me up and take me to the Pomona Blvd rental place. She neglects to tell me that the driver won’t come til I call over there. So that drags things 35 minutes. They have a nice car for me though and Claudia is helpful and pleasant. The other lady never told me her name and seemed preoccupied. That doesn’t make me feel a priority. Maybe she would like to lounge in a chair and look at her facebook account. I come in next day and this aloof lady tells me there is a rental place (supposedly Enterprise) on Atlantic, that has a Ford which I would rather have than the touchy brake vehicle I took yesterday. She calls over there and gives me the name Kim. Here is where things go sideways. Kim tells me no one has called her about me, hmm. Then she says the Ford she has needs an oil change. I exit and go back to Pomona Blvd place to inquire what has happened. The aloof and preoccupied lady says she did call Kim, hmmmmmm. I don’t know how they could goof all that up but there was a nice lady at Pomona Blvd, well dressed and professional who drove over somewhere to get me a Ford. A lot of time was chewed up over very simple communication issues, ask for Claudia or the stylish lady who seems like she is in charge and maybe you will avoid possible consternation, by the way the Atlantic Ave place is in an auto body shop like they are CIA running a covert operation.

Excellent Customer Service at the Monterey Park –Montebello location.
Representatives are professional and pleasant, guest satisfaction indeed !
Reliable selection of vehicles.

Professional and polite is the best way to describe the ladies that work at this branch. Claudia was so accommodating to my requests and made me feel so welcomed from the pick up ride from Holiday Body Shop to Leina when I dropped off my car. The manager even gave me the option to upgrade for only 10 dollars more to a more luxurious model. They all go the extra mile to hep out and customer service here is excellent.

AVOID THIS LOCATION AT ALL COST!
I made a reservation for a weekend trip and I decided to book my rental at this location because it’s convenient. I had to modify my reservation from a full-​size to an SUV so I called a day before to modify my reservation. The staff that answered my call was really friendly and the process went really smoothly. I even made a second phone call with the store later that day to confirm that my reservation had been changed.
However, I am now standing at the counter trying to sort things out with the store because THEY DID NOT MODIFY MY RESERVATION.
This should have been a very simple process but because of their incompetence, our trip is basically ruined.

OMG… worst experience ever!!! Car being worked on at Montebello Ford, they brought me here to get rental and told my service guy they had plenty of cars. I waited over an hour to finally be called. The guy put down there was gas in huge Tahoe, while sitting on a hill. I asked if he could check gas on a flat surface only to find out the car was completely empty. Waited another ½ hour for them to supposedly go fill up… still waiting!
Caution if you come here!!!

This location suck. They picked me up 3 hours late, didn’t have a car for me when we got to the location and made we wait another hour. It was only because another customer wanted a more economical car that I even got that one. One of their cars died in the driveway as it was leaving and had to be pushed by customers.
Shameful.

Although it took over an hour for this location to finally give me a rental car, the customer service was fantastic. Not only were the girls at the front desk friendly and polite, they offered me coffee and sodas at no cost and kept me updated as to how long it was going to take. Very busy on Mondays, however, so try to schedule pick-​ups for a different day if possible.

I have been waiting for my car rental pick up person for exactly one hour. I called at 1:09pm and it is now 2:08pm. I dont know whats going on but its very frustrating because its only 12 minutes away from the body shop i am at.
Ok they picked me up and theres 2 people here?!?. I really dont understand why they need 2 people to pick me up

This Enterprise sucks like heck. Last month when I needed a car, they said they’ll come pick me up at 10am. I waited until 1.5 hours until 11:30am at home for them and I lived only 2 miles away, ONE freeway exit away but no one came!!! I was LATE over 2 hours for work because of them! i had to ask a friend to bring me to this crappy branch and they took another 40 mins to get me my car. If only it werent
for my company collaborating with them!!!
Today, Im returning my car at 9am and this lady named Chelsea said she’ll help me after one person. However, she was helping one person after another, and didn’t help me until I got up 25 minutes later to interrupt her and ask! Is she sexist or what? Favor helping male customers only? Very very terrible customer service. I asked for someone to drive me home, and she said someone will drive me 5 – 10 mins at 9:25am. It has been over 30 minutes now at 9:55am and she doesn’t provide me an update.

I have rented here 4 times already and the service has been great. I’m in and out really fast. every person that has helped had been nice. i have no complains at all.

The return service was better than the pick up service. I made a reservation to pick up my rental on a Saturday, when I originally called the woman on the phone said, «come early and expect to wait, it’s busy on Saturdays.» I’m a patient guy, but I just don’t see why companies like this, who I’m sure have the employees to schedule, just don’t schedule them to work. The customer service was good, just staffing was the obvious issue.
Not to mention their office is small and only a few seats.

My parents and I always rent our cars from this branch. The customer service at this branch is a hit or miss. My main complaint about this branch was with Amber. During our transaction, she was rude and unprofessional. When I called the branch to speak to her, she would put me on hold and never return the call. When I finally got a hold of her to explain my situation, she was extremely unhelpful and condescending. Contacting her at the branch actually angered me more, she accused me of letting unauthorized drivers drive the rental car. I was fed up with her and the branch, so I decided to call the Enterprise corporate, in which I spoke to Paula, who is I believe the regional manager. Paula and the Enterprise corporate were very helpful and understanding. She even offered me discount for all the inconveniences.
3 stars for this particular branch
5 stars for Enterprise Corporate for taking care of the situation

Overall always happy with the service and cars. The staff had always been very helpful and friendly. Love the pick up and drop off service. Renaldo is the guy that always picks me up, he super friendly and a safe driver. I’ve rented several cars in the last two years, my only regret is not signing up for their reward system.

I’ve been to this location several times due to accidents caused by other people. Each time they picked me up from my bodyshop (~2−3 miles away). Depending on the time of day and the number of customers, the employees’ attitude can be hit or miss, but they’ve always been nice when I’ve gone.
I’ve always reserved my rental car through my insurance so I’m able to get the lowest rates. $ 25−30/day for low end cars like nissan versa or kia rio. Their cars change from time to time so you won’t always get the same car twice.
Rental extension is easy by just giving them a call and they’ll just charge you another day at the same rate you’re already at.

Have used this office several times and the service has been top notch, I don’t see why the reviews have been so negative.
My car is always on property, clean enough and am able to get out of there within 10 – 15 minutes. Have not taken advantage of their policy to pick you up.

Apparently, reservations and customers’ time don’t mean much to Enterprise. I made a reservation for 8:00 AM. Got out of there at 8:45. First, the car wasn’t even on the lot and had to be driven in from another lot. Secondly, the car was filthy inside and out so i had to ask them to wash it. I even found cotton balls, nail polish remover and black nail polish in the glove compartment. On the positive side, at least the employees smile and are friendly.
I returned the car Saturday AM and there were quite a few people waiting with only 1 person at the counter and another checking in cars. They need to do a better job at staffing up during their busy periods. Unfortunately, Enterprise is the only game in town so I’m stuck having to use them if i need a neighborhood rental car place.