East L.A. Smoke Factory

This review is mainly based off of today’s experience. 2 stars because all the other times I’ve been here, they’ve been super friendly and helpful.
I’ve Been coming here since they have been opened. But today they just lost a loyal customer.
I first came around 3 pm and there was no one in the shop. I called the number on Unilocal and the guy who picks up (I assume owner) said his worker is probably on lunch break. I said no problem I’ll be back after running some errands. I come back 40 minutes later, still no guy in the shop. I called the number again and the owner explained he’s at the barber shop next door getting a haircut and should be done in 5 minutes… ok fine, since I’m already here. I waited a total of 7 minutes until 4pm before checking again, door still locked and still no one inside.
I call the owner again letting him know there’s still no one at the shop. I’m being put on hold while he’s trying to get a hold of his worker. Then I get a call from the same number from another guy named Eric (either another owner or worker), saying that the worker said he was supposed to be done by now and asked if I wanted his number to check with him personally where he is or when he will be done…
Excuse me? I’m a customer. Not the manager of the shop. Get your sh*t together. Who tells a customer to check personally where their worker is?! It amazes me that the guys on the phone don’t seem bothered by the fact that there’s no one at the shop to keep the business going.
Interestingly, I had to pick up a call so I was sitting outside in my car for another 20 minutes. There were 4 more customers who came by and was waiting outside for a few minutes before deciding to leave. By around 4:30 when I was done with the call — still no sign of any workers.
If you’re going to be closed, at least put up a sign and don’t mislead customers to think it is open. If you’re going to have a smoke shop, at least have a worker there. If you’re going to answer customer phone calls, at least say sorry for having an irresponsible worker who did not show up to work.

Make sure not walk in with your hands in your pockets. The dude behind the counter was telling that if he had his gun he probably would have shot me just because I walked there in «LOOKING SUSPICISION”(one hand in my pocket make sure i had my wallet). I am assuming that is how they greet thier customers when they first walk in. This just tell me that his replacable goods are more valueable to him than the life of a SUSPICIOUS looking customer. Talk about customer service.

Lots of beautiful glass and the best deals on glass. Excellent customer service. I wouldnt go anywhere else great folks to help with all your smoke shop needs.

Came here for the first time today and the service was super friendly! I felt so welcome and the guy working was really knowledgeable. He helped me change my coil since I had never done it before and man what a difference! I also ended up buying the unicorn milk vape fluid. It’s awesome! I will definitely be back

always a pleasure to shop with these guys. highly recommend for vape mods. all my questions and concerns prior to purchasing always a pleasure doing business when the person behind the counter is not trying to upsale you. Would def recomend this spot for your vape mods and or herb needs

This place is a dope as smoke shop. They have a little bit of everything here and good prices. The owner is really cool and remembers a good customer. It’s close to Atlantic square and elac.

Super friendly, and helpful peeps. Prices are college-​student friendly. 2^nd time there and it just feels different than other vape shops. No pushy sales people, just people willing to help.

Mad dope spot! Sick selection, pipes, bongs, and sick dap rigs. Mark, Eric, and Luis all really helpful. Good prices gotta check out the selection.

Great service. Great prices. Great selection. Clean facility and in a good area. We were gelped by Eric and Luis. Both were polite, friendly, and knowledgable about various products. They also had good reccomendations on multiple items we were considering buying. I will be back there for sure. Thanks for the good experience.

Really good service and the prices are great. I came to buy a water pipe and ended up getting a great piece. Now time to use it. Great spot for hookahs and e-​juice.