Dynasty World Travel

Very bad customer service provided by their supervisor, Seraphim Zhang. I would not want to visit this place again!
I walked into this store last week (Nov 2 afternoon), and asked about general info of a local tour (3 days, LA to Las Vegas).
This supervisor, Seraphim Zhang, talked to me in Cantonese.
I asked him if there is any meal (lunch/​dinner) included in the travel package, he said to me «this is only a $ 99 trip, of course won’t include that much!» I still being polite and explain to him that the meal info is NOT listed on the flyer, so that I want to clarify.
Then, I asked him about where we would have lunch on day 1 of the trip, he told me the lunch would be in outlet. Then I asked him what’s the name or the location of the outlet, he told me «you can read the flyer LOUDLY and you will find the outlet info!» what’s kind of customer service is it?! Anyway, I look at the paper (in Chinese version), but could not find it. I passed the paper back to him, he said «oh, only the English version has mentioned the outlet.» I was NOT happy that he does not know what info he gave me. Later, he printed out the English version for me but the font size is VERY small.
Then I asked him what time the bus will arrive in Vegas on the first day, he said «you know, this is a big tour group, we need to pick up people from different cities. You will leave Lincoln hotel at 7am, and will arrive at Vegas around 5−7pm.» I was very curious how come it would take 12 hours from Los Angeles to Las Vegas! He further said that if I don’t want to take the bus, I can simply buy flight ticket from him but that’s would be more expensive.
I had asked him when the bus will depart /​arrive in different days, he never give me a precise answer! I asked «what time we will leave Vegas on Day 3?» He said «morning time, the exact timing is not important.» (of course, I don’t agree that he is the one can say what is important for me or not. However, he can’t understand my concern at all.)
Next, I asked him the day 3 activity. What’s inside the Chocolate factory? He simply told me «Chocolate!» That’s it! (OK, I am not going to ask him anymore question with this kind of attitude and unprofessional manner!)
He finally adjusted his attitude a little bit when I pick up his business card!
When I decide to leave his desk and the agent office, he did not give me any greeting like «thank you» or «please feel free to ask me any questions.».
After leaving this travel agent office with anger, I went to Lincoln Tours and talked to a travel consultant, Jessie Zhang, I asked the same kinds of questions which I just asked in Dynasty World Travel. Jessie gave me a totally different impression about this tour and I am very happy and satisfied with her customer service and professional attitude. Then, I decided to pay Lincoln Tours and get ready to the 3 days Las Vegas tours.