Chase Bank

Explain to me why do you need to hold a chase check deposited into a chase account? I got a check from the boss who home branch is this location and my bank is also this location. Money is there but they want to hold it for 2days. Floating money is not legal!!!

Having lived in Monterey Park for almost a year, I took this particular Chase Bank location for granted.
Now that I live in the Long beach area, I wish I can have this bank back near my home. Employees here are extremely professional and provide great customer service. There is never a long line to see a teller because they always try to have three tellers up front. Employees here speak English, Spanish, Cantonese and Mandarin. Sometimes they have a refreshments stand (like water and coffee) for their patrons.
If you bank with Chase and want good customer service, come here!

Great customer service
I went on Thursday when it was raining hard there was no way I was going to use the ATM so I decided to go inside I was surprised that the wait was not long id made the deposit with front desk and it was fast.
Definitely will be coming back

JPMorgan Chase is the #1 bank in America for good reason.
This particular branch is awesome. Well-​informed professionals.
I hope you found my review helpful.
–Pete

Great service inside with the teller but their ATM’s suck! Whenever I deposit multiple checks I can’t make it show me the one that I want. They have plenty of parking that is usually guarded during the day. There are 3 atm’s located outside their front door. I would give them 5 stars if they fixed their ATM’s.

Came here to exchange coins and the teller was more than happy to take care of the transaction. No question, no bullshit lie about only allowing me to take 10 rolls. Told the teller about what happened at the other Chase branch (Chase Bank
17 160-​D Colima Rd
Hacienda Heights, CA 91 745
(626) 839‑1971
) and she thought it was the weirdest thing she’s heard of.

I highly recommend Cindy Poon if you want to open an account, credit card, etc. I met her when I wanted to open a credit card at Chase. She is so helpful and sincerely nice.

I have been annoyed a few times at other banks. But I can say the customer service here is awesome! Banker Cindy is the best!!! She takes her time and is really sweet and considerate.

Bad customer service… the teller had a hard time understanding how to look up information to make a payment. I was making a payment not asking to withdrawal money. They turned my payment away. I’ve never had an issue at any CHASE branch before.

Such incompetent people work here. It’s no wonder I closed the accounts and went with BofA. So inefficient.

This is the location I visit the most often because it’s near by and there are tons of parking. And what I like the most, it’s not crowded like the one on Valley, Alhambra. Therefore, less waiting is just perfect for someone like me who doesn’t have much patient. (But I don’t think being impatient is a good thing :/​)
There are some Chase that has its ATM inside the branch, as you need to sweep your ATM card to get in. I think that’s a really clever idea. Too bad it doesn’t apply to this one thou.

parking lot is kinda wonky. There is only one way in and one way out. really tight parking here. service is good they always take late comers like me. and very patient. atm is always functional too.

Cindy Poon provided exemplary service. Friendly, courteous, and solved my problem. Why can’t more bankers be like this?

This bank is not too far from my house so I come here to deposit checks and get cash from the ATM.
If you know you’re coming, you gotta plan ahead for getting into the parking lot. There is one off of Atlantic for a quick right (this is where the ATM’s are), but if you’re coming from any other direction, you gotta go up Harding and turn into the lot there.
Anytime I have been inside, the service has been quick and friendly.

There r bugs by the outside atms at nite. Swarms of them. It is disgusting n I got bit while depositing cks

Great friendly customer service, plenty of parking, coffee, almost never a wait in line… They also offer representatives that speak Mandarin, Cantonese and Spanish. They now always strike up a little «ice breaker conversation» like… Hows the weather? Hows your day? What kind of work do you do? LOL They will be well primed for the bar scene !!! Really I’ve been coming here for 30 years. Chase has improved the banking experience here, and have kept many of the same employees from WAMU.

Service is always amazing every time I come here. The employees are all smiles and very friendly. They never fail to point out the complimentary beverages and snacks, and they are always ready to help if there is anything I need. Parking is awkward at times due to crazy drivers in general, but there is a security guard watching over all cars which is nice.

I usually come here on my way to work. It’s a convenient location only if you’re driving south on Atlantic. Otherwise, it’s difficult to get in and out if you’re heading north.
ATM
1. Three ATM’s to use. For some reason, there is always one that is not working. Maybe it’s just my luck or Murphy’s Law of running late to work.
2. I wish the ATMs were a bit higher for me to access. I always feel like Chase is doing me dirty when I bend over to use the machine.
BANK
1. NEVER, EVER let the bankers stop you on your way to the teller. This is a complete time suck. You think you’re saving time by giving it to these reps. However, once you sit down in that chair, you’re a goner. That’s at least 15 minutes of your life down the drain. They will proceed to look at your accounts and cross-​sell you on things.
2. Tellers are usually nice and friendly. I like to go at 9am to get them while they are fresh and not angry like at the end of the day. I only go in to withdraw Benjis because carrying all those 20s is a hassle.
PARKING
1. Is a nightmare. Either go all the way up top on the 2^nd floor or come during off hours. It’s almost comical trying to get in and out of here during busy hours.

I come here just for ATM:
PROS:
* Lots of parking
* Clean and easy ATMs
* ATMS all work
CONS:
* Lots of Asians parking
* Hard to find stairs when you first park bc staircase is small
* Lower parking is hard to find, you need to drive slowly on Atlantic and it’s before you see the Chase

= Review for manager only =
Don’t come here if your value your time. 40 min + wrong info + impatient manager who never followed through — all for a teller check.
Line for the teller moves fairly quick tho — even if it spans the length of the joint. Employees were friendly and good at their jobs — review is for manager only.