I’ve had very good interactions with the staff at PCS Station. They’re very knowledgeable and helpful in explaining various plans and phone options. No high pressure at all. My experiences with them have been positive and their customer service is very good. Being a small storefront, they can get busy at times, but they more than make up for it with very personalized service.
Mean Chinese Mustard K.
Classificação do local: 5 Los Angeles, CA
It’s a small Chinese store, but the employees are more than bilingual(Mandarin, Cantonese and English). The guys here were nice, but the one who helped us out was SO beyond accommodating with my craziness and how stressed we were because we were rushed and tired and just had to get this cell phone issue done and over with. It’s too bad that we are really unhappy with AT&T because I would love to give this guy commission for opening more lines come this July when my contract expires, but once it’s over, we’re through with AT&T. However, if you like AT&T and you’re happy with them, visit this store and they’ll help you out and I’m sure you’ll be happy with the customer service you get from them.
Keiko K.
Classificação do local: 5 Pasadena, CA
excellent customer service and very tentative staff! the store has a good layout of all the available phones. the rep that helped me, calvin, is very knowledgeable on the features of the various phones and was able to recommend phones based on my usage. he doesn’t try to upsell and is honest with a phone’s features and faults, making it easy for me to make a decision. he also hooked me up with freebies when i opened up a new plan. i would gladly recommend him to all my friends. they had a promo drawing while i was there and i won a seafood dinner for 2 at some place in south pas — sweet!
Kan P.
Classificação do local: 5 Monterey Park, CA
Made the switch to AT&T after years of T-mobile. No… no iphone, but ended getting a great deal at PCS Station. With tons of cell phone stores in the SGV, it might be a headache to decide which place is right for you. Like finding the perfect companion, your cell phone store must be understanding, giving, and always there by your side. Luckily, PCS station really managed to help me out. They had a special promotion that helped me pay off the early termination fee so that I can switch to AT&T even though my contract with T mobile had not ended just yet. Calvin, the sales rep I worked with, was very professional, yet friendly in helping me decide the perfect plan and phone. He did not try to sell me services I did not need, and suggested way of helping me save money. Along with the freebies he threw in for me, I would say that I got a lot out of my visit to PCS. THANKS!
Lance T.
Classificação do local: 5 Monterey Park, CA
These guys are great! Sales associates Tony and Anthony are the most knowledgeable dudes when it comes to cell phones. Especially when I try to front like I’m ‘high-tech!’ =P These guys know the ins and outs of the business, so I consult with them when buying the latest phones. If you need to open up an AT&T service line, this is the place to go! They will give you the best prices and throw in a lot of extras(ie: car chargers, belt cases, headphones, etc etc.). Best part about this store: great return policy. If decide you are in love with a phone and want to get married to it, but only to discover later that you want a divorce — you have 30 days from purchase of phone to return it back! No charge!