Petco

5-​stars for their Positive Dog Training classes!
We signed up our Ruxin for the Adult Level 1 since he’s 3-​years old and it seemed like he already knew quite a bit before we brought him home from a shelter.
Actually, this class was more to train us humans. Hahaha!
Our previous dog pretty much ruled us and our house and we quickly realized from the first class that we’ve been doing it all wrong all those years.
Nicole was our trainer for this 6-​week course and along with going through the basics, she was also great about giving us a lot of helpful information in other categories (ex.- grooming, diet, etc.)
We’ll be back for Adult Level 2 at the end of the summer and will be sure to sign up with her again.
Thanks, Nicole!

friendly employees, very helpful and clean environment. Thank you guys good luck to everyone there!

Waited 20 mins for help to buy fish. 1 person kept on telling me someone is coming but never did. Bad customer service.

This review is for the Groomers Department–
I took my dog in this weekend for a cut because they had a special for first time clients and that was a big, huge mistake.
First, making an appointment over the phone was a hassle. I almost even felt harassed. I was asked numerous times why I wanted to cut my dogs hair, if I was sure he was vaccinated, then was put on hold for 5 minutes just to be told, «ok, see u then» when they came back on.
When I got there on Saturday morning, I placed my 10lb dog on the groomers counter because he was scared to be there so he wanted to be close to me and the lady named Alicia told me in a rude manner to get him off the counter (which i thought was odd because i was at the groomers where they place the pets ON TABLES!!!)… after that, I was asked about 5 times again why I wanted to cut my dogs hair. I told them this wasn’t his first hair cut and that I liked his hair short because he was an inside dog but they repeatedly told me I was making a mistake and kept on pushing their agenda. Before leaving, I asked approx how long it would be since the receipt had a 5pm pickup and they said 4 hours because they had 2 dogs ahead of him. ok great. 2 hours later I got a call from Alicia that he was ready while I was having breakfast. 45 minutes later, while still at breakfast, I received another call from the same lady and the rudest voice-​mail which I still have saved about how I only had an hour to pick him up after the first call followed by a mumble in which i only heard «or else» (or else what??? where they gonna sell my dog? i dont get it!?!)… I’m aware that they probably don’t have a lot of room to hold all the dogs but no where in the receipt did it have a mandatory one hr pickup after completion or was I told about that when I asked about pickup or during the first call.
The haircut itself was uneven and I had to cut some long patches of hair they missed on his neck on my own when we got home. In closing, I would never take him back to this location, even with a coupon. Petco, please get that «Alicia» chick out of there. Our pets are our children and people like her give your business a bad name.
If you guys need a good groomers, i recommend Verdugo Pet Grooming in Glendale (i have a Unilocal review). I feel bad i ever cheated on them by going to Petco in Montebello. That 30% discount was definitely not worth it.

The person who answers phones sucks! I called asking if they had a specific type of dog food and she put me on hold for 15min then she just hung up I’ll just take my business somewhere else.

This review is for the grooming department
Took my dog here for his summer cut so I asked for #2. My dogs hair was long. When I got him back he was all patchy. His paws weren’t done and his belly was still kind of long. For the 63 dollars they charged me I expected a lot more. His ears weren’t trimmed properly either. This is the first and last time I’ll be taking him here. It’s way to expensive for a mediocre job. I’m going to try and do it at home myself.
As for the store itself. I love coming here. They have really helpful staff and they always have what I need. This is the the only reason why they got 4 stars. If it wasn’t for this I would knock off a star.

My friend and I were looking to get a pet fish, but we needed assistance. After asking the front desk they said someone would come help us right away. After 30 minutes of waiting for someone to come, finally someone a worker shows up. Other then the poor costumer service, everything was fine and they were nice.

We have a 7 month Pomeranian who loves to bark at everyone! We love getting her groomed with Laura! She is the absolute best! She always knows how to leave Luna looking amazing. And Luna loves her too! Thank you Laura!

My pets and I are more of a Petsmart family but my little Shih tzu was hungry and needed Blue Buffalo, pronto. I’m not a huge fan of this location. It’s always dirty and there is always pee EVERYWHERE by the entrance. It’s crazy because it’s always fresh too! I’m not sure if I should blame Petco for this or it’s customers. I wish Petco would try to hose the entrance regularly.

Took my cat for grooming and was very happy with the service. Super excited that I found a groomer that does cats, her name is laura, super friendly, nice and informative. My cat was a little scared but she was so patient and kind to my pet. The entire staff was super friendly and welcoming. My sister recommended me to this location, she brings her pets here and is always happy with the way Alicia does her dog.

This review is not for the store itself but for one of their groomers, Rigo. He‘s amazing! He is so good with animals and does a fantastic job grooming them. I don’t trust my dog to anyone else. Love him!

Been there a couple of times and ever time cashiers so unfriendly. Im sorry but they lost me as a customer. And i work with public too. And ever time i go i give them the benefit of the doubt but ever time sorry bye

I took my cat to be groomed and my groomer was Laura. She was Very Unprofessional and told my cat to shut up. She grabbed his paws and cut them too short, hurting and scaring him. There were also other dogs crying loudly… who knows what was she was doing there. A person at that groomer had a bad experience as well and said she would not return either. She grabbed his neck roughly. And tried to lean away from the camera. He was traumatized and pooped then she refused to go any further and told us to wash him in the bathroom!!! She does not care for the animals. when we came home we had to bathe him ourselves. I will Never take him to Petco Grooming again!!! It was animal cruelty.

They groom cats! I always take my cat there. The groomers are nice and they take good care of both my cat and dog, I just wish they’d call me faster when they finish my pets because it’s a little far from my house

Just like any local Petco location.
I used to love this location because Vetco was right next door but now Vetco is closed and they only use it for weekend shots.

Came here for the supplies needed to start my first serious fish tank, so I have a lot of good memories in this store .
You usually always have to ask for assistance at aquatics though. And even then they put you in a 5 minute wait list lol
⁴⁄₅ store
³⁄₅ for aquatics

THE KITTEN ADOPTION HERE SUCKS. The poor things are stuck in cages and I filled out a form to adopt one I felt like I really connected with. Well that application has to be approved by a panel of «3 Old Ladies» who denied my application because I’m a student and have a boyfriend and, I quote, «we’re afraid of what’s going to happen with the kitten when you guys breakup.»
Ummmm ‘scuse me bitch. There are kittens being euthanized everyday, and you’re going to deny one a chance at life because you’re unsure of my relationship status?! you have got to be kitten me.
crazy cat ladies just want them all to themselves…

I am always buying my tortoise his pinkies at this location, strangely the staff is nowhere to be found. The store is really empty most of the time which is why I like this location, the reptiles are always changing and overall it’s a good location, expensive if you compare it to your mom and pop shop near you

Petco Store ³⁄₅
–The cashiers here are always friendly and very helpful. Never had a complaint :)
Petco Grooming 3.5÷5
Took my puppy here to get the blowout special and had a good time. Ivan was sooo gentle and kind to my sweet puppy. I was worried they’d be too heavy handed but I got lucky with Ivan. I was satisfied he got the job done AND that he was nice to my scared yet obidient pup. Trust goes a long way and I would definitely trust him to work on my pup again.
Overall,
Service ⁴⁄₅
Cleanliness: ³⁄₅
Price ⁴⁄₅ (their promo/​specials are worth it)
Note: They are very strict about vaccinations so if you’re a first timer, make sure you bring proof of rabies vaccination.

I came here to buy puppy food for my 2 adorable babies. I was lost, I didn’t know what kind of food I should buy for my babies since they’re so young. I met Virginia, she’s one of the managers they have at petco. She introduced me to the best food she knows, since she also just had adopted a new born puppy. She also taught me how to potty train my babies, «quite simple yet a lot of time consuming» she said. At petso, they also have puppy play time, for dog to meet dog, and play around with each other so they won’t be shy later on.
Petco also have grooming service. Depending on what type of service you need and how big your dog is, they charge you differently. They also have a animal hospital right next door called vetco. I took one of my baby here to get vaccinated, and 3 vaccines costed $ 64. I was like wow, that’s a lot. But as long as she’s healthy I’m fine with it.
Overall, the service is fill with awesomeness. They have varieties of dog food and pet stuff you can always get. A bit over price so only deserve 4 stars.