Olympic Glass and Windows

Wow! I called Nelson for an estimate and he said he’d be out at 11am the next day. I waited and waited. Nothing. Called him a couple of hours later and he said he was in traffic in Newport. He said he’d come at 4pm. Waited and he was a no show. Never called him back. He never called me back. At least have the courtesy to let me know that you’re not interested or you can’t make it out on the date you said.

We bought our first home last year, and we had to change all the windows. They were the original 1948 windows. I walked into the shop to ask if they would give us a quote and Nelson went to the house the same day. I got 2 other quotes and Olympic glass was the lowest quote by far. Perhaps the quality of windows could have been better with the higher quotes, but I doubt it would have been worth it. So far the windows have held up great, no leaks with the few rains we’ve seen. We had them come back a month later and install a nice big window to open up to the backyard, and I was satisfied with that job as well. Nelson was great, ask for him.

This review is solely based on encounter with Rafael Ariaga. (BEWARE!!!)
I recently purchased a house that had ‘new windows.’ When I had it inspected, the inspector mentioned it was improperly installed. There were cracks and gaps in 8 out of the 11 windows. WHHHATTTT??? But they look so pretty I said. Until closer inspection… no seal/​improper installation of flashing and wrong nails.
So I got the info from the Seller’s agent and gave Rafael Ariaga a call on ¹¹⁄₁₄. I informed him that I am the new owner of a house that he recently installed windows. I gave him the address, my name, my phone number. He told me if I didn’t have the invoice date/​invoice #/​the name of the person who paid for the windows… he couldn’t help me. {What? In THIS day and age of technology, you can’t pull up an invoice or job order by address?} Anyways… I said ok. Let me get that info, and I’ll call you back. Before I can finish that statement, the man hung up. Okkkaayyy.
I relayed this to the seller agent, and next thing I know a few hours later… Rafael enters my new home unannounced. No call, nothing. Luckily, I just arrived on site, and I walked up to him and he immediately was stand off ish. He states that it wasn’t him personally who installed these windows. He said that he had to relay this info to ‘Corporate’ and they will contact me in a day or two. I said that is fine. I understand everyone has a policy that they have to follow. But I will give them a week to resolve this, or I will have to hire someone else. Since the windows are holding up new drywall and insulation installment. Windows were in such bad shape, surrounding wall had extensive water damage.
(Mind you at the time, I had no idea what company he was with, since that info was not provided to me by neither the Seller agent nor Rafael himself.) As he walks the perimeter of the house to take measurements, one of my electrician’s asked me…” Why does he have to take measurements if the windows are already made? It just needs to be refitted properly with the proper material.” I thought that was an interesting observation. I walked out toward Mr. Ariaga… he gave me a nasty look, turned away from me and went to his van.
(coincidentally)… The same night, the house gets broken into. Wires were cut. ceiling fans were broken. Insulation stolen. paint samples were stolen. window screens (coincidentally only on the windows that were badly installed) were pulled off. Fool stole my lap blanket, my jacket, my kitchen soap, roll of paper towel, light fixtures, and other nitnacks I left there … real sh! t move. And wait, even left me stool sample. —- classy! NOT.
One person did this damage. How do I know this? Ladders, boxes of tiles, anything heavier than 40 lbs were left behind. Did this damage me, no! Set me back, yes… a bit. BUT I have an awesome crew who agreed that this was a childish tantrum, if it was a real break in… they would have taken the expensive stuff.
Any case, I digress… My review is about my horrible encounter with Rafael. His lack of professionalism, willingness to own up to his poor workmanship really does give a bad name for all those in the same industry who work their butt off day in day out. What he didn’t see that others I’ve hired saw was this… potential client that has a large portfolio of other houses that will need his service. Sorry dum-​dum. So shortsighted.
For the other reviews about getting a good ‘deal’ from this company… thats great. But statement stands true. ’ You pay for what you get.’ Check your support and seals around those windows. Windows are only good with the proper support and seals.
BTW, To the one that broke into my home… hope your sancha enjoys the gift of my jacket, my bath soap, my baby wipes. … and gifts you something that no antibiotics can cure.

I went here to have some screens fixed and a couple replaced. they fixed them while I waited and had the lowest prices around. I will definitely go back. The salesperson was super kind and attentive?

When their rep. first comes out they sound like they really want your business and will work very hard to meet your needs. Unfortunately, once they get the job they do not really want it. After changing an appointment to do the final measurement (which can happen) he made another appointment for the next morning. That morning prior to the set time he called and said they could not do the job. The «boss» told him to cancel because they got a bigger job and they could not make time for my job. This was not a cracked window job – it was a full day’s worth of work.
Apparently satisfying a customer who they said they were happy to see liked to employ local businesses rather than big chains was not really what they are all about.
I cannot attest to the quality of their work since they do not show up. However, if you want to do business with a company that will actually provide you with service this is not the place to go.