Montebello DMV

Hit or miss. As this is a government agency everything is slow and ineffective. Come early or be stuck in lines. Behind the wheel proctors are a bit salty and will fail you if you fuck up. If you are lucky you might end up with a chill instructor of not you are pretty much guaranteed to fail.

Came here to pay my tags and the kiosk was nor taking credit cards. I asked an employee where else was there a kiosk he said El Monte so I can to the El Monte location and lone and behold no fucking kiosk. Don’t give false information idiots.

I had an appointment at 3:30 for a driver license replacement. I got here right at 3:30 and saw there was a long line outside. I got in line and asked the person in front of me if this was the line for appointments, and he said yes it was the line for checking in and everything. As I stood in line, I browsed the Unilocal reviews. I saw postings saying to skip to the front if you have an appointment. I was too skeptical and didn’t want to lose my place in line. I should have listened. There was in fact, a separate line for appointments and disabled and NO ONE was there. When I got to the front, I confirmed with the clerk that I should have gotten in that line. So I stood in line for 45 minutes too long. Ugh. Oh well. I asked for my DL 44 form, got a number, and filled out the firm. Then my number was called within 5 minutes. So next time I know better. But overall, good customer service. Plenty of parking here as well.

Fuck this DMV the instructors are bullshit do yourself a favor and go somewhere else I would not even send someone I don’t like to this place fuck them

An absolutely terrible experience for me. I was expecting like an hour wait even thought i made an appointment (because I know how slow processing government agencies are like). However, I wasn’t expecting to be discriminated for being Asian. Before, I start talking about that part m, I want to clarify what had happened first. I finally got called on after an hour long of waiting, and the lady with red hair (at window 10) said I didn’t bring my driver’s ed completion certificate. I’m over 17 ½ and turning 18 next month, and have previously applied before and she still argues that I need the certificate. I told her the hand book says I don’t need it and wouldn’t listen to me and told me to go home and get and then come back… (She said they weren’t busy but it was hella crowded in there). So I left right, in tears because I didn’t leave with my permit. So i whip out the handbook and shows the lady at the appointment desk, she told me to go talk to the manager at window 14. There I had to wait another 40 minutes and it was finally my turn. Another clerk approached me with «NI-​HAO” — (not the manager, she didn’t even acknowledge me). How racist is that? I could be any Asian yet she abruptly says that to me. So I speak english to her and she looks very shocked I’m a native speaker… I tell her my problem and she laughs at it without saying sorry or anything. «Everyone wants to go home but you’re getting chased home» (so i’m pretty furious at this point, gripping my dl44 form pretty tightly) She tells me I have to wait for a man to assist me and I wait. Then the man says I need the old permit number I had (but it expired over 1 year ago). I tell him I do not have it and he gives me a lecture on how that makes his searching process a lot slower without that number. So he finds my file in the computer and makes me refill out the DL44 form. He says something about how I put the wrong given name and have to put my Chinese name. After all that was done, I was directed to get my photo taken (horrible, she didn’t show me) I went to take the test and requested for a paper copy since it was my second try. The lady who printed the test for me was really nice and wished me luck, so I will give this place 1 star but rather than that this place deserves to be reevaluated by the government. Horrible workers that don’t know what the hell they are doing. (Pardon my language I’m pretty mad at this point) I still had to stand up to take the written test because the 3 desks were filled. Be aware– please do not come here… I should of sticked to el monte.

I had a really good experience with one particular person here… long story short something happened with my driver’s license renewal application. And I spoke with a supervisor (who was very rude) he walked off when I wasn’t finished yet. I asked to be directed to another supervisor. And a worker lead me to Edwin. He took care of my issue and was super nice. I got all my stuff done in a timely manner. I couldn’t give them a 5 star because of some of the workers’ attitudes. But Edwin was so awesome and helpful! Can’t thank him enough for saving my day!

The worst female middle aged driving instructor I ever had. With in the beginning she was rushing me and making comments that were not constructive. She forced me to tense up and made remarks to me about that as well as commenting with remarks such as «really» and «come on». To me the test is already stressful without someone being so unprofessional. I recommend to avoid getting her and she should probably decide on another career since she seems very impatient and unhappy.

I’ve been here twice. I came once around 3pm and only waited about 40 minutes to get called. Then I came around 10am and waited 2 hours. My advice is to come a little after lunch. The crowd really dies.
Also, BE CAREFUL PARKING ON THE STREET. There’s street cleaning signs that are hidden. The stupid city of Montebello is shady in giving out street sweeping tickets. I’m going to fight my ticket, but just BE CAREFUL.

fucking old fat piece of shit lady sitting in the front
Disrespectful mofo I pay my tax so the gov can pay you that bitch just don’t get that shit
Don’t ever come to this location unless they fire this piece is shit fat lady

This takes forever! I came to do the registration renewal and the machine was not work, they made me to wait the fucking looooooong line, and they didn’t even give u the waiting number like other DMVs do, fucking old school DMV like 1830s! Don’t come to this DMV! I regret! A big waste of time! Horrible ~

Montebello DMV is way better than the el Monte. People are nicer except
The lady gave me the written test in spanish instead of English i spoke to her in English so i went back up and she switched them. She was not rude.
I had worst experiences at dmv in el monte. At every dmv there is always alot of people no matter what ! Make sure to never show up without appointment I dont know why people show up w/​o and expect to get attended fast.

Yes it’s true, mostly see employees walking around through desk than actually helping people. My number was skipped and I approached a man just walking around in the back counter and advised him what happened. He handed me another ticket and said, «I guess you’re going to have to wait some more». Oh I see MF how you can just walk around scratching your balls and killing flies as though that’s what you’re hired to do. Why couldn’t you just help me or at least apologize. You must get trained in treating people like garbage because that’s exactly how you treated me. Oh and FYI, I’ve been waiting an additional 20 minutes since you last gave me a ticket and you’re still scratching your balls looking aloof.

The dmv website had originally stated they would open at 8 am. Prior to that I checked the El Monte website and saw that that branch opened at 9. So i decided to head over to the Montebello branch.
When I arrived and 8 am rolled around they were still unopened. This prompted me to check the hours on the actual window and it said it was going to be open at 9 and rechecked the website and saw 9 as well. Normally I would assume that I misread the time.
However after talking to the majority of people, it seems that almost a majority checked that morning on the dmv website prior to arriving and it said 8 am. I’m unsure whether the line that wrapped around the building prompted their admins to change the website or if its a system prompted change. I came early to avoid the two hour + wait, but I ended up waiting just as long. So please be weary of this particular branch’s online information. Always check other branch’s hours and assume its the same.

I wish the online website would state that they open at 9 on Wednesday. Alot of people get here early thinking they opened at 8. This is not right, I got here at 7:30 and there was already 30 people in front of me.
UPDATE YOUR WEBSITE!!!

Have been waiting for exactly 2 hours not even close to calling my #. Worst experience!

On google it says this dmv is open on Saturdays from 8 to 5 as well as other places listing the business! Not only are they closed on Saturdays indefinitely, they are under going remodeling and there is no indication that is happening, no signs, nothing. So, for the people who not only took the drive out there like I did thinking it was open when it was not!
The drive is not worth it, honestly people of these facilities don’t really care about customers or their needs or how far you drive to them to get your needs done they care about their pay check.
Needless to say it’s all false advertisement and the only number you can reach some one is the 1800 number which the odds of actually talking to someone is zilch.
Beware!

I was dreading the day I had to go to the DMV cause of all the horror stories, but it wasn’t that bad.
DMV opens at 8am so I got there at 755 on a Friday morning. Big parking lot so there were still parking left, although it wasn’t completely empty (remember…it was still early). People were already lined up and wrapped around the building. There were 2 separate lines, one for front and one for back entrance. What no one told me was that the front entrance was for people who needed to renew their driver’s license, change address, and etc.
Back line was for people who needed to take their driving test. I unfortunately chose the wrong line. I needed to go get a replacement driver’s license cause I lost mine…
Good thing I did my hw because I knew that I needed to sign the dl 44 form before they can even bother to see me. When they opened the doors I just walked into the building, walked to the lady manning the driver’s license renewal desk and asked her for a form. All I had to do was fill out the form and wait in line again (this time the front entrance line).
I was happy to say that I got there at 755 and left at 830ish. Not too shabby. I can see how this could be frustrating for those who don’t know what they need to do prior.
DON’T WAIT IN LINE TO ASK FOR A FORM.
Great day. Thanks DMV.

Worst service ever!!! Lady at the entrance super rude and slow. Don’t know about good customer service!!! Then the ghetto people behind the counter always look like they don’t want to be here!!! Again the customer service is non existing. Management needs to do a better job as walking behind the counter and seeing what the customer sees.

The service is great Veronica rocks!!!
The restroom need an upgrade and maybe a few more stalls. The people do their best.
Come with a great attitude and you will be treated with respect. They don’t owe you nothing. Food for thought.

This DMV is crowded like every other DMV. It doesn’t matter what day or time you come, it’s busy. There’s a line out the door on most days that stands at least 20 people deep.
I came here with my nephew this week and we didn’t have to wait very long for the initial visit because we made an appointment online! It definitely pays to make an appointment. You save a lot of time and frustration. However, you can only make an appointment for certain services at the DMV, so check if you can make an appointment or not.
After speaking to the person at the information desk, we had to fill out a form, then line-​up in the same line (3 people ahead of us), then we got a number and waited for a DMV window to file and pay for a car title change. We were in and out in about 45 minutes, which is darn good in my book. Thank you online services and appointments!
It was $ 15 to transfer the title and $ 8 to transfer the smog check title for the car.
The people who work here are good at what they do and courteous given the volume of people they see every day, so be nice to them!
Xie Xie!