Helms & Hill

STAY AWAY FROM THIS COMPANY! If I could give negative 5 stars I would. This company has the worst customer service I have ever experienced. I received a call at 4:30pm letting me know that it would be about 45 minutes to an hour to have my car towed. An hour in a half later they still had not shown up. There was no courtesy call from anyone letting me know anything. So I called to check. The so-​called manager sat on the phone and argued with me about how other customers are more important than myself. He so graciously apologized for having more important contracts that needed to be serviced. His exact words were, you need to find another company. When I asked, shouldn’t all customers be equally as important? He answered, no. He stated that customers need to be more understanding and not complain so much. I then told him it is also in your job description as a manager to not sit and argue with a customer. As a manager and part of customer service is to empathize with ALL customers and NEVER make a customer feel less important. This was such an unprofessional and unnecessary conversation by this manager. If a company does not see the importance in ALL customers then they do not deserve to be in business. A good manager would know not to argue with a customer but simply empathize. He should have apologized for not calling to let me know what was going on. The conversation I had with this man shows the lack of intelligence and the lack of management skills on his part. It makes me wonder how people such as himself are able to keep a job but then again he does work for a mom and pop tow truck company. This manager would not make it as a «manager» in a real corporation… and by the looks of it the reviews that are shown are not the most positive. I’m sure that there are more customers such as myself that have experienced this type of service or lack there of, but never actually take the time to write a review.

I’ve seen many a tow trucks drive somewhat irresponsible, but today Monday September 28^th at 8:35pm traveling eastbound on Whittier blvd I was passed by a tow truck from the Helms & Hill company license plate number 8E55930 traveling at a rate of speed at least 50 miles per hour if not more! Swerving in and out of traffic and finally blowing through a red light on the intersection of Taylor and Whittier Blvd by Montebello city park. I have many friends and family who live in the city of Montebello and all it takes is for one car to pull out into its path or worst a pedestrian and this enormous truck would have NO WAY of stopping. And at that rate of speed and irresponsibility by the driver who was driving tonight, it’s only a matter of time before that kind of behavior turns tragic instantly. I will be filing a complaint with the Montebello Police Department and I hope that the owners of Helms & Hill towing company really wake up and get on their drivers and take action. You’re going to kill someone.

Only accepts half credit card payments and the rest in cash, you know, just to be difficult and to have money fly below radar. Grimey policies for those in a tough situation regarding the storage of a vehicle. I’m pretty sure that’s the only time they use this policy because it hurts the cash-​poor people they deal with regularly who desperately need to bail their car out while avoiding the $ 90 per day fee. The more difficult they make it the more time your car stays stored in their facility, the more money they can legally extort from you. So, my 21 year old brother who is already broke has to jump through hoops to get his car out. Bag this place. Businesses like this should be penalized for their shade.

I’ve used this company to stack my flatbeds and for towing trailers into my yard. They’ve been nothing but a GREAT help! From the time I call in to the time their driver arrives, it’s been nothing but smooth sailing.
I refer them to any of my customers needing stacking or towing services.

Car was stolen and was recovered the next day in the afternoon. Police department called Helms and Hill to tow the car back to their lot. Was notified the morning after recovery by the police department and went to pick up my car immediately. Service was okay; the technician who escorted us back was very nice and friendly.
Only complaint is that my car was in their lot for about 20 hours but I was charged for two FULL days — 48 hours, plus the towing charge, of course. I understand they’re a business and everything, but DAMN, that’s rough.

Worst place ever!!! If your car gets towed here check nothing is missing. My car got stolen. When it was found the cops called these thieves to pick my car up. When i went in the morning to see the damage it was pretty bad but not too bad. It had the back hed lights on still. When i went back pay and pick it up the back hed lights were now gone! I told the worker there and he said that they were never on. I went to the office crying told the manager what happen. He said he didnt know but hes gonna find out so I called the cops. Finally the manager said that some man had come in and took them off so they had them in the backroom ;-/​worst experience ever. Crazy how they have a contract with the police and sheriffs department. So word of advice be careful if ur car is brought here.