Fantasy & Glamourous Decorations

This place is never open when they say they are going to be open. I rented tables and chairs and they said that they would deliver them at 5:00 pm. I came straight home from work so that I could be here when they arrived. It’s 9:32 and they have yet to arrive. Not only was my afternoon wasted but now I can’t set them up and decorate them. I rented from them in order to support small local business but never again!!!
Update– after numerous phone calls and empty promises of delivering my tables and chairs they finally showed up the following day and that’s only because I threatened that if they didn’t show up in the next 30 minutes I was going to go to Costco buy the tables and chairs and then sue them for breach of contract.
My Saturday morning event was completely thrown off schedule. I wish I had paid attention to the bad reviews I had read about this business on their Facebook page.
This is my first Unilocal review and I’m only posting this to save someone the frustration and stress I endured by working with such an unprofessional company.

This place is extremely unprofessional and does not believe in customer service, I attempted to place an order for my thanksgiving feast for linens etc. 1 out of the 4 times the place was open and that time the gentleman behind the counter didn’t know left from right, but very courteous… don’t go here… go to a professional for your special events.

OMG I LOVE THIS PLACE. They have amazing stuff. There linens are very affordable and they work with your budget. This place is the BEST

You all know that I am a stickler for customer service and people being on time, this place has barely one of them. I rented a red carpet from them for my daughters prom, I picked it up everything was fine customer service when I came to rent it and when I picked up was great, but when I came to return it on Monday morning, there is no one here in the store the store is closed and I’ve been waiting an hour plus out front for someone to come. A woman who barely speaks Spanish let alone English call the owner to see where they were and she relayed in Spanish five minutes that was it 1015. at the moment I’m submitting this review I am beyond. I am beyond pissed, I’m beyond upset, I’m beyond in pain. Unprofessional this have set business hours and not show up. It’s unprofessional to tell a customer to come back the first thing on Monday morning when you open to drop off something and you’re not here. this is a negative experience which took a five star recommendation which if they would have been here on time I would have given them, down to two stars because this is beyond unprofessional this is beyond anything I’ve ever seen. No employees no buddy here no lights no nothing beware if you rent something from them if they are going to actually show up on time which is a question to me if this is an example. But if you’re picking up at least they are on time but returning will be an issue. Good products you’re beautiful decorations beautiful shop beautiful stuff I’d recommend the stuff I don’t recommend the customer service