Derian’s Party Warehouse

This is a good place to find a variety of party stuff but I would only use it to get ideas of what to get. this place is very expensive and the customer service is awful!
I had a party and unfortunately had an issue with the chairs and tables I rented and had to look around to get extra chairs and tables. I though this place would help me out considering I only needed 2 tables and 20 chairs and boy was I wrong. it was going to be $ 35 for the chairs and tables plus I had to give a $ 140 deposit that I would not receive a full refund of. I thought maybe I heard the lady wrong so I asked again and she was crystal clear this time that I would not receive my full deposit back. plus I would have to go pick up the chairs and tables on my own the next morning aside from everything else I still had to do! absolutely ridiculous!
I would give this place no stars if I could.

This is a good place if you need something in a pinch but very expensive. They do have a large variety of party supplies. During Halloween, a large number of costumes. There baking supplies are good just that they now use a different vendor and don’t always have different box sizes.

Horrible customer service. The girls working here really shouldn’t be allowed to wear long acrylic nails especially if they’re working with balloons. They popped one of my 6 balloons I only need inflated and made no effort to apologize or compensate for it. Not to mention, I only needed 6 balloons inflated but they made me wait for more than 15 minutes while there was no one in the shop. The prices here are overpriced and the products aren’t that great. Just save your time. Do not come here.

I was out and about as usual. Decided to stop in to see what they had new. It has been awhile since I have been here. It has probably been a few years. The store is still clean and quite in order. Lots of party supplies. The baking supply section was just ok. Nothing special caught my eye. The girl at the counter was nice and friendly. She asked if i needed help but I was just strolling about. Ill probably stop in again sometime if im looking or trying to look for a specific decoration for a party theme …

Balloon review!
I went in Thursday evening to buy balloons for my daughter because her student of the month was today (Friday) at 8:30 am
I knew I wasn’t going to be able to go anywhere that early in the morning except for dollar tree but I was trying to avoid the cheap look I wanted the whole little bundle so I came here
when I woke up this morning guess what the balloon was flat! I felt terrible cuz that’s the only thing my daughter (first grader) asked for I took the balloons anyway cuz I knew I wasn’t going to find anywhere in such short notice and if I went to dollar tree I wouldn’t have made it to get her award :(I felt like such a cheap ass with flat balloons on such a special day for her but my daughter didn’t seem to care just as long as she had the balloons so today my mom went back with me to show the balloons to the the party place and they said they weren’t responsible for balloons after they left the store
Okay totally understandable if they fly away or something but aren’t these balloons suppose to last like three days? even the lady who worked there said it must have been defective because they usually last days (I’m talking about the silver balloons) so the lady said she can just give another balloon since she couldn’t give us our money back
So we took the balloon
After being out all day taking my daughter somewhere to congratulate her I came home and guess what’s flat again the same balloon!

My family has been coming to this store for years always great service. However this past Saturday I rented 12 tables and 66 chairs, the problems started when I went to pick up the tables and chairs. The man assiting me put the tables in my truck with no effort to fit the chairs making me do 2 trips. He told me to recount the chairs and when he didn’t count 66 he added them in. He did not do the same for the tables. There was a fedex employee dropping off boxes at the time so he was distracted. I was busy doing errands for the party so I had my dad count the tables and chairs. The chairs were exact but I had 11 tables and not 12, so I called and nicely reported I was missing one. The man was very rude and told me it was my fault and said I was chatting with my friend+ (which was a lie!) I was then transfered to lady up front and she was rude as well telling me I had to buy a whole new table which was very expensive. She told me his job was to count the chairs and tables which makes sense, but they were quick to blame me then accepting the fact he screwed up. In the end they charged me for 12 even though I got 11. Very rude and disgusting behavior. !!!
Also one of the chairs broke well my guest was sitting on it, the chair was worn out and all rusty but they tried to blame it on me stating that I should check the chairs first. Which again is there job! The owner didn’t make us pay and apologized. That man and woman in the front need to work on customer service and being better human beings! !! Never will I go again!

I’ve been shopping here since I was younger and never had any problems until now. Very rude customer service and will not come back.

We had a pleasant experience renting a helium tank and streamers for a baby shower. Lots and lots of party supply items and the best part is that they are all neatly organized by theme.
The store is not very large but it packs quite a punch. Every imaginable holiday or party theme can be found here. Prices were moderate and can be your one stop spot for all things party related. Also, i loved the arts and crafts section. Acrylic paint, brushes, poster Board, etc
Staff was friendly and helpfull. I would definitely be back.
Keep on Unilocaling

This place needs a new staff and needs to study what good customer service is. I order balloons and purchase decorations and invites every year for my sons birthday, spending well over $ 100 yearly. I ordered balloons, and the lady put the wrong date on the balloon receipt for pick up. It was dated for the day before my sons party, I get a call the day before saying my balloons are ready. I stated pick up is not today, its the next day. That is when I looked at my receipt and the date was wrong. Mind you I never had a problem with this company until that day. I got scared because I payed for 3 dozen balloons and the sales rep promised they would fix the problem and blow them up for pick up. I walk in the day of the correct pick up, and the balloons are all deflated and on the floor. I asked to speak to a manager, who was a rude elderly lady and said its my problem and they can’t do anything about it. I told her the sales rep who called me promised to rectify the problem, and every worker said they never called me. I was forced to walk out with deflated balloons and no refund, store credit, NOTHING. I will NEVER come back to this place. I’ve grown up my whole life coming here and it is disgusting how this place treats their customers.
Anyone know of a GOOD party supply company in Montebello I can now go to?

I was very displeased with my experience and the customer service was even worse. I bought an over priced helium balloon. It lost its helium in 3 hours when I went back to see if they could refill it I received the worst customer service and was asked to pay more money. The customer behind me walked out with me because the store manager spoke to me so poorly! Myself and my family will never return!!!

You can plan a perfect party in less than an hr with the help of this place. I love their vast selection of themed party supplies and the rainbow wall of Partyware-​linens, plates, napkins, etc
But my favorite part is down the ramp, tucked away in the back… it’s a baking paradise!!! The staff is so helpful and knowledgeable. They also have an award winning balloon design eteam and table, chair and hellium rentals.

I always come here to buy my supplies for my parties. Prices are good, merchandise is good, the only thing is that it is SO hot in this store. All the years I have been going there the air conditioner is never on. I was in line yesterday, the lady in front of me was complaining how hot it was, my kids were complaining it was hot, I was standing by the door trying to cool off, all of this while the owner is standing there looking at his phone, not even bothering to turn our way. The poor workers always look so hot everytime I go in there. There has been a few times that I go to the party store in Pico Rivera only because I know it will be nice and cool in there. As a customer I want to be able to take my time and shop, but when it’s over 90 degrees in a store, it’s kind of hard to do that.

One of the worst customer service ever experienced, especially from manager Teresa. We purchased two of their best Chocolate Fountains for almost $ 100. This was a for a special, memorable occasion, 8^th grade dance. After reading instructions done by teachers and faculty, 20 minutes later both stop working, luckily we had a third. We called immediately that evening, took pictures, and explained situation. Teresa’s very first comment was «I do not believe you, bring them right now.» This request was out of line, since we were tied up hosting dance of approx 300 students and 10 miles away. We brought in the next mornings asap, and while in line, Teresa ironically decided to bad mouth us in front of many of her own customers, not knowing we were waiting patiently in line. After realizing we were there, she did not offer an apology and went on her business. Fortunately we have paid with American Express, filed complaint, hand allowed Amex to do their business. i will stick with Party City which is a well run and have courteous, polite managers who DO NOT ACCUSE THEIR PATRONAGE OF LYING.

Having a party for my 2 year old niece and rented some tables, bougth a piñata and a few other items, they were so awesome that they gave me a few bags of candy!
The tables and chairs I rented were a good deal.
Really impressed.

I’ve passed this business many many times throughout the years and finally decided to stop and take a look around. To my pleasant surprise this place had everything I needed and more! It is a lot bigger than it appears. Great prices. Friendly employees. I highly recommend this place!

Whenever I’m having a school assembly where we have a theme, I hit up Derien’s. It doesn’t look like a huge place from the outside, but on the inside this place anything you need for pretty much any theme. Tiki parties, baby showers, graduation parties, birthday parties for any age (especially the quince), they have it. If you want to make your own cake, they have all the supplies you need: decorations, coloring, pillars, stands, etc.
Most people like to go here to find little things that you can’t find anywhere else. I go for the balloons. They have so many colors to choose from and if you buy them by the dozen, it’s a lot cheaper.
Derien’s is definitely your party supply warehouse. Even if all you know is that you want a party, you can walk the aisles and find a theme. Dora the Explorer? Cars? Transformers? Rainbow Brite? Over the Hill? You get the point.
Everything from tulle to food coloring to pinatas… Derien’s is your place. :)