Orr Automotive

Awesome service! Everyone I talked to was really helpful. I went to get my headlight fixed and they noticed my brake light was out and fixed it for free!

I’ve been here twice now and I’m very pleased with the service. I’m the stereotypical girl who doesn’t know anything about cars. But, that doesn’t mean I’m stupid.
I think the mechanics here are awesome. If you show genuine interest they will explain what they are doing so that you are informed. I relied on the 5 star reviews to find this place and I haven’t been let down. Like many others stated, I am very pleased with how I was treated and updated on the needed repairs. My car’s oil pressure was low and the maintenance light AND check engine light were on and of course, not knowing what those mean, I was a bit worried about my car. They explained the work to me and even gave me a discount since it was close to $ 1,000.
I’m not sure why other people have had bad experiences here but I can’t speak for them. As a girl who knows very little about cars (I would need to google how to jump start my car) I appreciate that I can rely on them to take care of my car and explain things so that I do understand how engines/​cars, etc. work. As long as I am in the neighborhood I will continue to bring my car here for service.
Thank you Orr!

Awesome place and awesome service! Got helped by Nate when I was having issues with my key and push to start car! He made sure I was well taken care of and got everything in working order! Definitely recommend this place to others. You won’t regret it!

Terrible attitude. Moved out to the Claremont area from Pasadena. Visited the shop first time just to inquire about setting up appointment for an oil change service. Guy immediately starts lecturing me about the «standard practice» in the «automotive service industry» to justify why his business is unable to clearly specify a time window for a standard oil and filter change + fluids check service. Does it take 1 hour? 2 hours? a half day? He couldn’t or wouldn’t say, just made it seem like I needed a special lesson about his industry and why his time was so much more valuable than mine. His waiting room was full of people just… waiting, which should have given me some indication of how much his business values customer time.
When I told him that I appreciated the insight into the way he does business and that I already have abundant experience — some 20 years — in working with good auto mechanic shops from east to west coasts, most recently in Pasadena, this guy immediately starts questioning those good people’s business practices. Well, he says, if they can get you out in 30 minutes, their business must be slow or they must not be thorough. Oh, please. When I say that maybe the other mechanics I’ve worked with have more staff or a management system that helps them accurately estimate time, the guy was completely dismissive. No, no way, he says, they’ve got to be doing something wrong. Yeah, sure. Meanwhile he’s the one unable to tell me how long it will take him to do a basic oil change service.
Bottom line, this place is full of superior attitude to cover a lack of professionalism and courteous customer care. Won’t be back, better off avoiding. Cannot imagine why they have all of these positive reviews; their customers could do much better if they shopped around a little.

I got a remanufactured engine last year Feb. 2015 (today is March 2016) and have not had any problems so far.

I’m disappointed with this mechanic repair shop. For a company that stands for integrity that’s the last value I felt as a customer. I went in with a broken air conditioner on my Mazda CX-​9 2009 vehicle and I left with an over 2000 dollar bill. I should have searched for another quote somewhere else but I was desperate to have it fixed since I use 70 percent of the time my car for work. I also let them know of my desperation to have it fixed thinking that they would care but they didn’t. I also felt lied too, I was informed initially via phone that I was approved for 2000 finance and that the total cost for my repairs was 1800, yet when I arrive to pick up my vehicle my bill was over 2000 dollars and I was only financed for 1200 so I had to pay out of pocket over 900 dollars. Also when I arrived they had none of my paperwork ready and they couldn’t provide me with the website to pay my bill on a monthly basis or an explanation of why my bill was over 1800. When I went to go inspect my car I noticed that my air conditioning from my back seat continued not to work so I had to leave my vehicle another day. I honestly just felt ripped off from this place and I don’t plan to go back ever again. They really need to work on customer service and their integrity.

Highly recommend going to Chris & John at Orr Automotive. We went there for a pre-​purchase inspection and they provided exceptional service, were very friendly and answered all our questions. The inspection took less than an hour and they were very honest with us afterwards. They were thorough with the inspection and we felt we were in safe hands. We made a friend there who says he gets his trucks serviced there and they always complete a job of high quality. Would definitely go there again. Thanks guys!

I’ve been going to Orr for a few years now. Recently, I was at-​fault for an accident I got into on the freeway. It was just before the holidays and I was late for a family gathering. I more or less walked into the shop in hysterics. John walked me through the whole process of making a claim and getting a rental car, and within the hour I was on my way. My insurance is a bit complicated, but John went to bat for me with them and made sure that all the damage was fixed and I only had to pay my deductible. Later, when I noticed a crack in the windshield that both my insurance adjuster and the mechanics had missed due to a parking permit sticker – he helped me through reopening the claim and making sure that it was taken care of.
I could not recommend this shop more highly. They will work with you on finances, rental cars, and are honest about the state of your car. Especially as a woman, it is incredibly difficult to find reliable mechanics who will be honest with you about the state of your vehicle for a reasonable price. They are bar-​none for automotive service in the Inland Empire.

I was here before New Years eve. I brought my Range Rover for a full thorough inspection since I seen how many good Unilocal review they had. My truck needed front and rear breaks and calipers, also they found my battery to have a bad cell. They quoted me for the work over $ 1k, I trusted them and ok the work. I also told them there was something wrong with my air bag system. They charged me an extra $ 79.00 to perform a diagnostic and look for the repairs needed.
My truck had to stay at there shop for over 2 days, these guys either where too busy to look at it or did not know what the issue was. When I pick it up I was expecting to get a full report on the needed repairs and suggestions on what I should do. I had questions and the old man there at the front desk had no idea on any of my questions. His reply was (We couldn’t get a diagnostic on the parts needed for repairs, the estimator will contact you after the 1^st to give you the estimates on the works that’s needed and any other solutions)
I have never since heard back from this guys, they never called me or followed up with the work. I was expecting a call back with a quote and the full report on what they found and was needed.
A month has passed and the breaks are making a squeaky noise, not sure if thats normal or not but for spending over 1k in a simple break job I would like my breaks not to make any noise.
I have found a different mechanic who is now working on my truck and fixing the issues, he also advised me the $ I spend on breaks and battery was way over priced. I paid over $ 1200 when the job was no more then $ 600-​$ 800. This guys ay over charged me, not sure because it was a RR or because my truck was there for 2 days.
Honestly after my experience I would not recommend this place to anyone. Range Rover might not be there specialty. If you have a Range Rover and are thinking of taking the truck here I suggest you look else where.

Good work. Fair prices. AAA approved.

Awesome customer service!
I saw the reviews and decided to call for a quote to get my car’s clutch totally repaired, since it was fully worn out. They gave a very fair price of about $ 650, but had to add an extra $ 250 to repair the flywheel as well, since it was damaged too. The car was dropped off when they closed and was able to leave it their garage no problem. They fixed it by the end of the next day!
Also, they were able to refill the transmission oil, since they found out it was low, AND they found some leak in the rear of the car and plugged it, all free of charge!
They are very professional and excel at their job! Very pleased with how they treated me and how they updated me with details on my car’s progress. Too bad I was low on money and was unable to tip them at the time.

Awesome service!!!
I was tired bringing in my Prius to the dealer every 5000 miles, especially since every other time it’s just for a glorified tire rotation costing over $ 50.
I called and made an appointment. These guys were so kind and professional and charged me so much less. I will definitely be coming to them for all my Prius maintenance needs. They even do bumpers!

I was in a desperate situation so their ability to take care of my daughters car in short order was very much appreciated as it was Friday and she needed her car to be able to return to the Bay Area by Sunday afternoon. Given the fact that her car was not a mainstream model (Suzuki Grand Vitara) and their willingness to take on the job gives them a thumbs up rating from me! They had her back on the road just a little over 24 hours later and a new appreciation for Auto Mechanics from me!

Great customer service!
I was desperately trying to get an oil change. And I have been looking on Unilocal to find a good auto shop. I found this on Unilocal and decided to check it out.
They told me that my car may need a synthetic oil, but since I have no knowledge about my car, I just decided to go ahead and let them do it.
They said that without an appointment, I may have to wait for three hours, so I decided to go somewhere first and left my car with them. Less than two hours, they called and told me that my car was ready.
Also, the price that they originally told me was for Toyota Prius, but my car was Toyota Yaris. They apologized and adjusted the price for me. I also did use the check-​in coupon with Unilocal and were able to lower the cost down.
Overall, I think they are great! Definitely returning next time :)

I’ve upgraded this place of business to a 5 star because of the way they treat women! Nathan and John are amazing! As a woman we always feel like we are not getting honest service when we request car maintenance and work. I can honestly say that I trust them to give me not only good service, but the best service! Single ladies if you looking to feel more secure when it comes to car service… give them a try!!! Tellem Nessa sent you, lol!

My hubs and I were going away for a mini Vegas vacay this weekend and we realized that we needed a oil change before we left! I was looking around at mechanics and stumbled upon Orr automotive and their great reviews so we decided to give them a try!
We came here on a Friday afternoon after work and Chris greeted us when we walked in. We asked them for an oil changed and Chris said they were booked solid all day and wouldn’t be able to see us… The hubs and I sighed in disappointment and then Chris said he would check with the back to see if they could squeeze us in… Chris said in a Rare occasion they will be able to see us!
He said they would be able to get us out of here in 30 – 45 minutes. What a nice employee! He cranked the AC for us on this hot summer day, put ferris buller on and let us relax until our car was done!
The waiting room has a keurig machine so that you may brew a cup of joe while you wait and they even provide different phone charger cables on the couch!
I am fully impressed! I have never left a mechanic so happy :) they just got a new returning customer!

john and nathan really bailed us out
15 year mazda minivan that was making a weird noise.
discovered that problem and radiatior leaks and wheel bearing going out. they even talked to our mechcanic in norcal for us. kept the beast going and got us home.

Very good customer service.
I called and the gentleman on the phone offered a few resources that could help me as what I was looking for there shop did not do. I really love when a company takes time to assist you and they know you are not a potential customer and they still want to help.
Very good customer service.

This review is for all the auto shop skeptics. I’ve been burnt by shops all over the country — some overcharge, some are dishonest, some do a half-​ass job, and some even tamper with parts so you have to pay for them (happened to me). Then, Unilocal led me to Orr Automotive.
I just bought a used Jeep and it broke down on the side of the highway… the tow truck brough it to Orr. Orr later called me and said the fuel gage was off, so it simply ran out of gas. I was relieved, and they only charged me a discounted diagnostic fee… They even filled the car up a bit for free. I was ready to spend the money to fix something big if I had to, and they were honest from the beginning and saved me some dough.
Next, I brought in my 2005 Honda Civic to get a full 100K mile tune up. A guy named John helped me, and took care of everything I needed in a timely manner. He got me an amazing deal on a new & freshly painted bumper, and he even detailed the car once I showed up to pick it up. He went above and beyond!
For these reasons, I will bring all my cars here for service from now on. They are genuine people you can trust and are experts at what they do.

These guys are always a phone call away to answer/​troubleshoot my automotive needs.
Called today (Saturday afternoon) with a question about leaking engine fluid. John recommend I bring it in for a check. I drove straight over & thankfully so. I have a cracked radiator. They will take care of this & few other repairs while she (Berlin) is here.
I am always confident & comfortable leaving Berlin in the care of my automotive specialists!