Men’s Wearhouse and Tux

Went in here to rent a tux for my fiancé. And omg they were so rude! Every single person that worked there had such a bad attitude. Was not happy at all!

This place is very poor with customer service and honesty… Shop around. They have hidden costs and hurt you in the end when they have you over a barrel… Find someplace with integrity. Ughh

We came here after the MW in Rancho had 8 people more interested in what was going on the TV vs helping me and my fiancée find the perfect vest for our wedding — MARCEL was FANTASTIC! Helped me and my future husband find the PERFECT vests and went out of his way to search all of the stores in the database to find the right size. Men’s Warehouse in Montclair is lucky to have a professional and knowledgable employee that genuinely cares about how he, and his customers look. THANK YOU MARCEL!!!

horrible experience…450.00 for a suit. special occasion… took it back for alteration 6 weeks ago… have not heard from them… it’s so bad I’m not even interested in wearing it! They promised it back in two weeks… still haven’t heard a word! Scratch them off my list forever… thanks men’s warehouse thanks alot! gonna file a claim with my credit card company tomorrow. I only wish I had read the reviews here before I shopped Men’s Warehouse! BAD NEWS!

Prices are extreme

I’d give them a 0 if Unilocal would let me. The guy who sold me the suit failed to let me know that rentals were an option. Ended up buying a suit. I didn’t even get a chance to wear the suit. Tried to return it the next day but APPARENTLY as soon as you get a suit altered, their 90 day return policy is voided.
So thanks Carlos for failing to let me know that this would void any return policy. Never going to shop at Mens Warehouse again. You can buy the same quality suits online for a quarter of the price. Save yourself the $ 800 and go in for measurements only. Buy your suit online.

Wow what can I say, Nordstrom quality service. I have been beyond impressed. Brett the assistant manager has taken great care of me and my groomsmen and my dad and my father in law. He has given us such great rates and has given us amazing service. I will forever be loyal to this store. Thank you Brett and the whole store for being so kind and helpful. I wish I can give you guys each a huge hug for all your help.

Horrible Experiences.
Went in two months ago to get fitted on a Wednesday Night, not bad. The lady was nice and did a great job of fitting me and my father-​in-​law for the suits. Never saw her again, probably because she was too good at her job and was tired of how others treated the customers.
I went in to pay off the tabs of my groomsmen and it became a headache as I didn’t have the balances of the amount for each one already. She gave a little bit of attitude but then just printed out a receipt and let me hop on the computer despite not working there. It was interesting but I was able to get everything taken care of.
The day of the pick-​up (went twice) I waited 45 plus minutes to pick-​up two suits that weren’t even mine, not trying them on or anything. Thought it was ironic that the suits would be arriving on different trucks, but when I went back to pick mine up the day before the wedding, it took another 45 minutes and again, I didn’t want to waste more time as I had plenty to do before my wedding.
As a whole, the suits were about $ 225 each to rent and mine was free being the groom and having more than 5 people renting one. They looked great, minus getting a shirt that wasn’t made for the cufflings and when it was time to take photos the bottom button of my suit jacket came off. There were other problems with fellow groomsmen too. But in the end, we just kept our feet going.
Went in to return my father-​in-​laws suit since my groomsmen had taken the rest in already and I was greeted with a mean stair. They took my suit and scanned it and then gave us a receipt. I went to make a comment but she turned and walked away with a mean look on her face as if I did something wrong. No how did it everything turn out, as I had worked with this lady now 2 – 3 times as I’ve visited the store 4 – 5 times in the two months leading up to the wedding.
In the end, I decided that I’ll never use Men’s Wearhouse again, as not just this location, but my brothers location in Nashville, my groomsmen’s locations in New York and Denver were just as a headache trying to get fitted as they were here. The only reason I went with them to begin with was because they were a national company and I only had two groomsmen within 20 miles of the wedding.
Your best bet to save yourself headaches of poor communication, poor customer service and understaffed stores. Try someone else. They made over $ 2k on our rentals for the wedding and I wish I could have gone back and done it all over again because I would have definitely gone to another company that values the customer.

Went to go get my Fiancée and the Best Man fitted and the colors picked out, the lady that helped us was really nice and quick and funny. It was a good time and she gave us options and all the information needed for this day to go smoothly.
It was a clean place and well taken care of and had alot of selection to choose from. awesome experience.

So I’ll start from the beginning:
I went with men’s warehouse because I figured they have been around a long time so they are reliable (later I find out I was so wrong)
The lady I had for measurements did a decent job with measuring, but her comments were unneeded, referring to how my brother should not wear his hair (I’m sorry but I never asked for your opinion and he can wear it as he please) but this was nothing compared to what would transpire.
I then decide to BUY, not rent, my suit. It was the Vera wang grey suit. Very nice! We did these measurements in October of 2013 (the wedding is August 2014) so she has a lot of time to get the stuff.
She then says they only have a few suits left and I’ll be lucky enough to get one. (Ok fine I hope I get it I said)
She then says she put in the order.
Three months down the road I call to see how things are going. And to my surprise she did not order my suit as she said she would. She then says she will do it then. (Ok fine, we all make mistakes)
Another 4 months or so go by and I call to check if my suit was in because she said it would. And guess what?!? NO FREAKiNG SUIT!!! She didn’t order it AGAIn!!! I work with a new lady (very kind) and she orders it for me. The following week it comes in. And Tony, the manager calls me to let me know it’s in. I go in the following day (today July 17 2014) and the employees are running around to find my suit. They take 30 min and finally come it with it! So I try it on and to my surprise again GUESS WhAT??? Not my size or for me. I’m a 33 pants and they gave me a 30 and the suit didn’t even fit. And the grooms name is not mine but someone else’s and their wedding is set for this July 31. WoW!!! So again I’m still
Left with no Freaking suit!!! And they almost gave away someone else suit away… That would of been horrible for him. In the end, if your not trying to go through hell then don’t go through men’s where house for anything! The employees lack huge communication with each other… I wish I didn’t have to go through them but it’s too late now for me:/ save yourself!!! I

This place has horrible customer service. It’s unorganized and the wait time is crazy. I went in with my fiancé to get fitted for a tux rental. We had an appointment and still had to wait 30 minutes. No one greeted us at the door and when he was going to approach an employee to ask about the rental section she straight look at him and took off. She would rather run than make a sale for the business. We finally found the rental section and spoke to someone about their suits. We made our concerns heard and they were just ignored. She was just too busy trying to make her sale. So while my fiancé was speaking to her, I googled another tux rental location and turns out there was a Friar tux right up the street. So we just took our business else where. NEVER EVER GO TO THIS PLACE!!! IT“S AWFUL!

This place always seems to have the worst customer service. I end up driving to Rancho or Chino to avoid this store.

Very nice and quick service.

I really love the styles and goods the Men’s Wearhouse normally has to offer. I visited their store today ⁶⁄₁₉ about 2:30pm. Two girls and one guy stood at the counter just gossiping away and never acknowledged my presence, greeted me or even bothered to offer any help. So I walked out and spent my money elsewhere. Too bad! I wouldn’t have expected it here.

My sister went here to rent a tux for my nephew (ring bearer in my daughter’s wedding). Customer service terrible. The price was exorbitant, over $ 225 for a 5 year old’s tux rental? And no help, not letting them even see what it looks like. So the groom and bride said ask for a similar, lower cost option. My sister again went in, waited a long time with no acknowledgement (she’s very nice, not rude); again no service. Finally, she explained she’d like a lower cost option. The guy told her no, they can’t, and the bride needs to physically come in the store to make changes! Weird, especially since the bride had nothing to do with the choice the groom made! My sis asked to speak with someone else. Finally a woman named Helen helped and was nice. However, the new option was still far over budget for a 5 yr old boy. She’s going elsewhere. The main problem is the total lack of customer service, even on a non-​peak weekday. Misinformation and high prices don’t help. The groom had originally gone to a different location and the service was stellar. Maybe their Montclair location can get some tips. UPDATE: She was able to speak to a supervisor, who was very apologetic and helpful, so I’m raising it a star. It shouldn’t take multiple trips, though, to get any help.