Infiniti of Montclair

Went in with a quote in mind for a lease on an Infiniti QX60 and was helped by Kris Starks in sales. Walked out with a brand new 2016 Infiniti QX60 exactly as I wanted. Great knowledgable sales and fast paper work made my visit very pleasurable.

I had been looking for a 6MT Coupe for quite some time. I visited other dealers but I didn’t find what I was looking for in terms of pricing and financing options. But that all changed when I went to Infiniti of Montclair! They had what I was looking for, and made my purchasing experience great. Christopher Caballero, my sales guy was awesome and a true caballero haha. And although he didn’t know how to drive a manual (lol), he did his best when bringing the car out to the front. Also, a big thanks to the Finance Manager, Manuel, and Maurice for being engaging and helpful. The only thing that I would recommend for Infiniti of Montclair would be to offer a better variety of waiting food/​drinks. They had water bottles in a fridge, but they were warm? Maybe they just put them in idk. The popcorn was also kinda bad, it looked old and uninviting.

just purchased a new qx60. went on line to order cargo mat as that is what dealer told me to do. on line site refers me back to dealer with no on line recourse. the dealer «instant chat’ is of absolutely no help. i am stuck in ???
car is great, sales staff great, service from infinity on line and this instant chat at dealer is awful. should investigate more.

Infiniti Montclair was the easiest, most professional dealership we have ever been too. The Internet Manager, Kevin Gonzalez, was amazing to work with. He returned every email promptly and upon arriving to the dealership, he was extremely personable and wasn’t pushy. He explained their process in detail and was upfront about every question we had. When we purchased the vehicle he took his time explaining how all the new technology worked and if we needed assistance to call him. The General Sales Manager, Joe Rodriguez, and Finance manager, Manuel Fuentes, were awesome also! Going to an auto dealership is typically like going to the dentist to get a tooth pulled… not at Infiniti Montclair. This experience was painless and had my wife and I asking each other, «Why can’t other dealerships be this easy»! Special thanks again to Kevin!

Out of all of my car buying (leasing) experiences, this was top notch. Saul Lopez was fantastic. He’s a very respectful young man who was extremely understanding and willing to work with us. He’s not pushy at all. We actually ended up getting two new Q50 sedans from him over the course of 1 week. He knew our budget and he, along with his manager, Joe, made it happen. Their patience and desire to earn our business shone thru, which was why we went back for the second vehicle one week later.
The best thing about the whole experience is Saul never tried to sell us on anything or force us into a deal we didn’t want. He just listened to our concerns and presented us with very clear options.
We were both getting near the mileage expiration on our leases and it was time for new cars, even though there was going to be negative equity. I thought it was going to be the worst scenario imaginable, but it ended up being far more pleasant than I expected and we didn’t feel like we were getting ripped off. We got two really great deals for our trades. They paid off our 2014 Q60 and 2014 Toyota Corolla.
I could not be happier with the way we were treated. Manuel, the finance guy, was also a pleasure to work with and didn’t try to sneak things in or get over on us, which is something we experienced at another dealership. Saul, Manuel, and Joe were all very straightforward throughout the entire process. Clearly, I’d go back again and I plan to refer all of my friends and family to Saul.
The level of respect we received from this dealership can not be overlooked and I would be doing them a disservice if I didn’t mention it. Saul was awesome!

Infiniti of Montclair was the best buying experience I have ever had. Mouris was upstanding in every way. From the moment I stepped onto the lot to the time I drove away in my Q50S he was helpful and accommodating in every way. There was no pressures or hassles not even a little glitch. I truly felt that he was there to help me buy the car of my dreams and not me helping him to make a sale. Any questions I may have asked or the slight reservations I may have pondered were all answered and clarified to my satisfaction all due to Mouris. I was very fortunate to have him on my side the day of my big buying venture. Thank you IOM! Also a big shout out to Julian in the service department who also helped me with the Infiniti sport muffler I had put on just 11 days after I bought my car. He got me in on the same day I called, I was out in an hour and he solitified that this muffler was a great added assist to my vehicle. I have to go back to the service dept. in a couple of weeks for a minor detail and I have absolutely no reservations I will get the best service ever!

I just purchased a new Infiniti Q50 at the Montclair Infiniti dealership and was supported by Kevin Gonzalez. I would say this was the easiest and most pleasurable car purchase I have ever experienced. Kevin couldn’t have done a better job, he was extremely good to deal with, for his no none sense and straight forward help with this purchase. He has a customer for life, and I will refer him to anyone who is in the market for a new auto! He went above and beyond finding the exact car I was looking for and even delivering the car to me. Once again, thanks to Kevin for the excellent car buying experience!

I came here to get a car while ending my lease on the Nissan Pathfinder. Kevin Gonzales was very helpful and very straight forward with me. So I decided to get a QX60 from him.
The whole process was done within 1.5hrs and he for me a great deal. I highly recommend any who is looking for an Infiniti to come see Kevin G. here.

Julian and the girls inside we’re amazing! I was very pleased at the service they provided this past Friday when I took my q50 in for some service. From the second that I pulled in they treated me well, shuttled me to my buddies house, called me with updates and just went above an beyond the normal service I’ve received elsewhere. Keep up the good work guys!!!

I just got a QX60 from Infiniti of Montclair for my wife, they were fast, clean and professional, I liked the experience, will keep coming back to these place.

Just drove home with my 7^th Infiniti. I’m thrilled with my fully loaded QX 50 Best Infiniti dealership as far as I’m concerned Jorge explained in great detail everything this vehicle has. You can’t get better service then this dealership. From purchasing a vehicle to having your Service done. Parts dept also for anything you might need extra. And if you need a loaner no problem. The staff here is always smiling. I just want all of you to know how HAPPY I am. Warmly Dottie

Let me start off by simply saying, that I don’t normally do reviews. However My husband and I feel, that after the remarkable and stupendous experience we had at Infinity of Montclair, I just had to take the time to let the public know, what an exceptional team they have there.
I had been looking to surprise our son with a cool Graduation gift, .with a trip to Montego Bay, Jamaica. But then decided for option #2 …Purchasing a first vehicle for him!
My husband and I had spent two solid weeks looking at vehs. On Easter Sunday, After leaving Cerritos Infinity, with a bad taste in our mouths… We stopped at «INFINITY OF MONTCLAIR».
We can’t even begin to express at what an amazing group of people they have working there, such a huge contrast and totally different experience from Cerritos Infinity. No hassles nor hageling what so ever!!!
and it all started with our salesperson, CHRIS CABALLERO, followed by MANUEL FUENTES, finance manager.
Chris was totally awesome with us, he took his time answering all the million questions we had. He was never ever pushy. Chris was engaging, attentive, polite, courteous, friendly, highly respectable; personable as well as pleasant, charming and trustworthy. And extremely extremely patient with us, because after having a few less than desirable close sales… I am positive we were not the easiest people to contend with,. poor Chris. However that being said, Chris had us at ease, and we started to relax after test driving The Infinity Q50 premium, in gorgeous Liquid Platinum color. This was the veh I had wanted to look into at Cerritos. I wasn’t given the opportunity, because the Cerritos sales person was pushing for us to get into the car «they had in mind for us buy», in which we ultimately found out– «all the bad reasons as to the why» and we walked away thankfully.
After answering our 101 millionth question, we sat down with Chris to talk figures. Chris went back and forth, and worked hard for us. (before I forget, let me mention that they appreciate and have a high respect for Law enforcement there too.)
After we got closer to the figures I had in mind, Chris introduced us to Mr. Manuel Fuentes, the finance manager there. And he was also just as exceptional at doing everything within his power to ensure that we walked out of there with a great feeling, and smiles on our faces. Mr.
Fuentes was also by far, so very helpful, friendly, kind, pleasant, accommodating, very eager to help us out in any way he could. And he managed to work his magic and even get us into an even brilliant lower APR with our same credit union, from whom which we had already been pre approved with an excellent low APR for the loan of the veh. I expressed to Mr. Fuentes why I needed the monthly payments to be at how important that was. And We are so happy to say that he honored that. We also cant thank him enough, for working hard to make that possible for us!!!
And could I just say, that we have purchased many vehs in the past, however this is a very first for us,. what an outstanding experience we were blessed with at Infinity of Montclair. Both Chris Caballero and Manuel Fuentes, thru their commitment in ensuring that we as a customer were going to leave with an exceptional experience is just remarkable. And both you men have earned our trust, faith, fidelity as well as loyalty and devotion to you. We have received everything that was promised to us too, so WOW! We were so fortunate in many ways, and know this car will last our son a long long time, as we know what an absolutely beautiful gorgeous solid and reputable car Infinity stands proud to make… both inside and out. And the warrantee is so awesome!!! We promise you our next purchase will be from you both. I waited to write this, as I was waiting for the shoe to drop and It hasn’t. SO thank you thank you thank you and THANK YOU for taking such great care in ensuring that we can be confident that we can rely on a trusted dealership like Infinity of Montclair! Looking forward to doing business with you both again, and we are here to vouch for you both there!!! We are happily spreading the News!
Respectfully and forever grateful,
Ingrid and Paul Hitt
P. S. Need I even have to mention, that not only is our son is over the moon in his new car, but that he also witnessed what I just wrote about, and have a future loyal, and faithful customer in him too!!!

Kevin was our sales person, very knowledgeable and pleasant. He made our car buying experience pleasant. He was courteous and got us the best price. We worked exclusively with him, he didnot go bring the manager to work more out of the deal. This is the shortest time we ever spent at a car dealership. I love my new QX 50. Thanks Kevin

We have been introduced to Infiniti of montclair by the GM of Metro Nissan and we bought an Infiniti G35. Service is very good. Service Director, Joe Nickell and his team are great to extend excellent, courteous and friendly service. My special thanks to Joe, Nitin & Cordy. I always believe that unbiased review helps customers enormously.
Krish

First off, I’m a straight forward no BS type of person, especially when it comes to making a significant buy. I want to say I’m gifted with analyzing/​judging character and can pick up some BS on the spot. The salesman, Chris Caballero, was total opposite of that. He had a great personable attitude and was straight forward, which I appreciated. In addition, his demeanor from the moment we began discussing numbers, through the back and forth desk-​to-​sales manager negotiation dance, it was all in fact to my favor. He did what he could to get me a great deal… no if’s, but’s or doubts about it. In fact, I was so impressed with the deal I was getting, that I brought my Mom in to check out their vehicles since she was in the market as well. That turned into a successful purchase/​transaction as well and a whole other story of it’s own. However, in brief, they came through with all promises made. My mom is happy, as I was appreciative, for the professionalism and attentiveness the Infiniti Staff displayed.
Aside form Chris’ outstanding service, I do have to thank Mr. Joe Rodriguez (GM of Sales) for all efforts placed into making the deal. While many dealerships constantly aim at exceeding their record sales, not all dealerships aim at bargaining/​coming into agreements like Infiniti of Montclair did with me. I can honestly say that I didn’t see myself driving away in my Infiniti Q50 until Joe presented a deal I just couldn’t refuse. Many thanks!
I’d like to add one more thanks to Mr. Manuel Fuentes-​Bran who was the Finance Officer for my transaction. His professionalism was just great!
Because of this Team, I can say that Infiniti of Montclair has earned my trust, respect and loyalty. If you’re in the market for a new Infiniti at a great price and beyond reasonable financing agreement, I highly recommend them. I will be returning!
Thanks guys!
Angel M. Salazar
«SEMPER FIDELIS»

It’s a great dealership! Outstanding customer service. Chris and Andrea are fantastic and super friendly. If you’re looking for a great dealership with amazing Customer Service look no further!

I had the best experience ever. Keven was super great. Professional and displayed interest in my concern and getting my new car. I’m so happy happy happy with my new car 2015 Q50. Thank you Keven… Manager. Manuel finance manager. they are awesome people
Of course I recommended Infiniti of montclair… He’ll yaaaeee 100%

Rude customers rep in service area. I service my Infiniti in this location all the time and today because of one rude customer service rep i will not come back anymore. Her tone of voice and unwillingness to help was very disappointing.

Horrible horrible horrible customer service ! An older grey haired salesperson told me I was waisting his time just because I told him I was shopping around and looking at other dealerships. They wonder why car salesman get bad wraps, well this guy is the reason, and others like him.

I just purchased my 3^rd Infiniti from Infiniti of Montclair — the best service ever and that’s why I stay with Infiniti here! Mouris Haddad was my sales consultant and was very knowledgable and helpful with my many questions and requests and found me exactly what I was looking for! Joe Rodriguez is the general sales manager and a good family man who made sure we got the best deal! Thank you guys!