H&M

Customer service is non-​existent here. The workers will see you shopping but won’t greet you. One of the cashiers left a censor on my shirt and I didn’t notice it until I got home that evening. Tried to call the store the next day to let them know only to find out there is no direct phone number to their location. If you have a question or concern you must call their customer service line (which is based in New York), provide your name, and a reason why you need to be transferred to the store. The whole process of trying to reach an actual person is ridiculous.

I just wanted to try on a beanie inside the fitting room but the guy took the beanie out of my hand and said its not allowed. How rude! now I had to call the store manager and told her that I’m not comfortable trying on the beanie in public then she finally let me try it in the fitting room. Geez! Chill!

Went into the store to find something to where for the Christmas season. Walked around for probably about 10 minutes and not one employee asked if we needed help. A few employees walked right by and did not say anything to us. Disappointed in the service provided tonight

I love this store for my little nephews. They have the cutest things for stylish little ones.

This store has a really small big kids section and also no one asks if they can help u with anything that would have been nice but overall it was ok and clean so that’s a plus.

I called yesterday looking for something, I told them the price & exactly where it was. The first person helping me went to get someone else to help me. The next person on the phone helping me went to get someone else to help me. The next person on the phone went to get someone else to help me. Basically no one ever helped me & they hung up the phone on me after being on the phone for 15 mins! Seriously worst associates ever. They don’t know their product or their store

Love that store. Thoe I only have 4 stars instead of 5 because of they don’t ask if do you need help or ignore you. Still I love this store and its amazing

Surprisingly nice location. One star short because no one came up to me and asked if I needed help but they didn’t really need to due to the very polished and organized layout of the store. It’s the only place where I found a good selection of decently priced blazers & work clothes, all with plenty of sizes available. I went the Sun after Thanksgiving and the store was super clean. Props!

tried to return a shirt that clearly had not been worn and still had the tag on it 3 days after purchase (of $ 400) without a receipt and was confronted with store policy of only store credit. For a $ 19.95 return out of a $ 400 purchase when the same person that sold me it was standing in front of me is ridiculous. I should not have been forced to take store credit — somebody ought to be able to make an executive management decision at this place. I walked out and left the $ 19.95 blouse (white) on the counter stating that it simply was not worth my time or trouble to ever consider the store again. I (thank God) can afford to vote with my pocketbook and I vote H&M a big customer service LOSER. By the way, quoting store policy to customers shows a lack of training, imagination/​creativity and care for true customer service. H&M get your act together. Really, lose a customer that spends $ 400 in your store (have 3 sons, a daughter and 8 grandchildren) — over a $ 19.95 return with no receipt when clearly, CLEARLY I had purchased it 3 days earlier and the store personnel knew it? Really? Think!

One of the bigger H&ms around the area, this one had so many things. Unfortunately, for the mens section, I already had the things that they already had there, so I got nothing there. But that is not to deter you, they have many other selections, ESP for women. Long lines, but that’s alright, im not too worried, it was right before Christmas. :) come here or to the brea one if you can!

If I could give them 10 stars I would! The sales reps are ALWAYS so helpful! I love the selection in children’s wear. $ 10 jeans for my son. And they last so long! I come here before I go anywhere else. Their clearance racks always have some great finds and even the regular clothes not on sale is moderately priced. I can always buy my son and myself outfits for well under $ 100. I love H&M!

I do most of my clothes shopping at H&M, honestly their products probably account for 80% of my clothes. But unfortunately I have just experienced one the worst experiences I have ever had in a retail environment. While we were at the store, a purse was stolen from our party (including car keys, an iPhone, credit cards, infant supplies, a lot cash intended to be a deposit today, etc) from this specific location. The staff was extremely rude and uncooperative. I even caught a glimpse of several employees smirking and laughing about the situation. They refused to get the manager for us, review security footage or even contact mall security. I’m pretty sure the purse may have even been stolen by one of the employees. Will never shop at this location again, or even H&M period. Check your staff!

This H&M is a lot smaller than other locations BUT as someone mentioned, they do have a really larger fitting room area o_​O even compared to Ontario Mills. The staff are pretty nice and helpful and the store is well organized and clean. All in all, H&M is a great store wherever you go… but I docked one star because it’s smaller than other, better H&M’s that are around the area.

#54. This H&M easily tops other locations. No line for a fitting room– on a weekend? Of all the H&Ms I’ve been to, that is practically nonexistent. I can finally shop in peace! The customer service line was fairly short too.
The inventory here is very organized and clean, and there is quite a selection here. Prices are decent. I got a 20% off discount so my purchase was definitely worth it. I’d come back here again!

I just went to this H&M today and was surprised by all the cute cute stuff they have! They always have sales which is a plus. This H&M is huge too. I really really like the accessory selection.

It is what it is… cute, cheap clothing in a pretty large store. I can usually find at least one clothing item when here. Quality isn’t that great, but should last through a few washings before a hole springs up.

Best kept secret in Upland.
I loved H&M back in 2005 when I lived in New York and ever since it came to the west coast, I never quite saw it the same.
I’ll go into H&M every now and then to find some basics and some cute summer dresses, and sometimes some surprisingly cute shoes but I never come out of that store feeling inspired.
However, this H&M at this mall is large and in charge and today had everything I have been looking for this season.
Cheap, affordable and fashionable clothes is always an A+ in my book.

I LOVE LOVE LOVE h&m. I really do. During the holiday season I was lucky enough to not find just one PERFECT holiday dress. but 2. I also was able to find an adorable vintage looking business dress. All the purchases that were made, were on sale.
The sizes do run small thought. I’m usually a SM top… or a sz 3 for a dress… but here I am a 6 top and 6 dress. Always try on the items to make sure they fit. Also love that this H&M has a Mens & Kids department.
Another item I loved is the animal reusable bags. It’s the best-​est things I’ve gotten. :)

The best H&M in America (and I feel like I’ve been to quite a few so far). My top pick for when I want to shop H&M. Not sure if their stock is different here, but comparatively to the H&M’s in LA and SD, H&M at Montclair Plaza always takes the cake. The clothes are very different at this one, but jewelry looks to be the same selection. The only H&M where I buy things at :)

This is the worst H and M I’ve been to an after several visits I’ve decided to just not shop at H and M anymore. I’ve been to a few stores all over San Bernardino/​LA county but this is the worst. I’m basing this review solely on employee and customer service as the clothes are cheap and the same price just about in all stores.
Every time I’ve gone here I’ve gotten snubbed and ignored by most of the employees, especially the males employees. On two different encounters there were male employees who walked by me several times, even walked in front of me cutting me off and not saying a word to me. Not even a hello. The one time I used the dressing room the male attendant was rather rude. Shopping here just makes me mad and I never will shop at this store again.
Hey employees, I’ve worked in retail and understand how frustrating it can be but if you’re going to do poorly at your job no one is forcing you to work there. Get a clue!