Forever 21 Retail

Employees and managers are helpful and patient. Merchandise is placed nicely, clean store, and such a small store employees are welcoming

There are definitely better forever 21 stores out there. This is a pretty small store so the selection is not as good as the Ontario Mills location. I’ve had some bad experiences with their staff in the past, but I think as of lately there are new people and they’re decent. Also, this store used to be very unorganized so it’s really made a change for the better.
I go to this location mostly because of the nostalgia this store and the Montclair mall give me.

I am giving this rating based off of one of the employees alone. Danny, thank you so much for accommodating me and my boyfriend! I really appreciate your friendly demeanor and level of customer service. I would come back to this store because he is working there! Great job :)

Mostly terrible service (one girl on the floor was nice but the ones ringing people up we’re awful). Shit is packed on to the racks so things fall off as you look for sizes. Boxes were stacked on top of each other in the back of the store. Most locations are fine but this one was just notably bad so I had to write the review. They need a new manager, pronto.

Dina was very attentive and tried her best to help us find the specific items we were looking for. Great customer service.

The customer service at this forever 21 sucks but its two floors and there’s so much clothes I usually find what I’m looking for.

Terrible service.
When you have a line of 10 people with Christmas purchases to make, please get another employee and open up another register. It took them 15 minutes and 5 people in the line to realize that. I do understand that different employees are busy and doing their own thing, but if you get through the line quicker, you can go back to doing whatever you want quicker and make the consumer happy. I only saw 3 people there, so they have been undermanned that day, but terrible customer service. And the store itself is small and really hard to go through, since everything is packed and disorganized in there. Go to another Forever 21!

I will never return to this location. Bad customer service.
I had to give it a one star.

This is a small f21 but they ALWAYS have a lot of small sizes :) that is why I love it !!! not too crowded either~ otherwise it’s just your standard f21. Customer service is so so… Not great (however with Forever 21, it’s less about the customer service and more about the cheap clothes correct?) Checkout was fast, no line at the fitting room, overall not very crowded :) which was good

The short haired blonde worker tonight at 8pm was so rude and horrible. I came up to the register after seeing noone was there. She said «I’m already helping someone» and for 5 minutes I stood there as literally noone was at the register. I watched the time. Finally some lady appears and says she will add a bag of pop chips. This employee goes on and on about how she still has 76 cents to spend. The girl wants to end the purchase and leave, but the employee goes on and on about 76 cents. Besides her telling me she’s helping someone I stand there waiting with no acknowledgement as another employee ignores me. I just set all my purchases (jewelry) on the counter and left. WORST attitude and customer service ever. Ill never be back! As a sales professional and previous retail sales rep for several years, I don’t expect Nordstrom, Bebe or luxury service, but respect and manners would be nice. This employees attitude was disgusting and she should be fired. Watch your tapes.

This is one the «older» Forever 21 stores. The way it used to be before they got all popular because of YouTube fashion bloggers: P. They do have generally the same inventory as the newer stores, it’s just that it’s so disorganized that you step in, glance around, and then turn around and leave. It’s pretty messy and the further you travel into the store, the worse it gets until you get to the sale section in the back where it starts to look like a Ross.
Honestly, one of my least favorite F21 stores and I rather shop at one of the other smaller boutiques in the Montclair Plaza that appears to use the same distributor as F21: P

This forever21 is horrible! It’s so small and badly organized! The back section of the store is impossible to get to as is always blocked by a mountain of unopened boxes andSadly it’s the closest forever21 for me.

#275 I feel really bad for this location because it’s not their fault they’ve existed since before Forever 21 became the holy grail of cheap retail shopping. Way back when, the size of this store was perfect, filled with the appropriate amount of clothing and styles without getting too suffocating. Of course, those days are long gone and Target-​sized Forever 21 locations have become the norm. So, with the exponential amount of clothing that corporate puts out, this place has exhausted every nook and cranny, with no other choices except to start spilling out into the walkway. That said, I don’t prefer to shop here if I don’t have to just because Montclair Plaza itself depresses me a little. But, if I’m desperate for a new skirt or top for a night out, I always make a beeline for this store. If you’re willing to sift through the mountains of clothing that exist, you’ll definitely find what you’re looking for. Just be patient.

I can honestly say this is the worst Forever 21 I’ve been to in my experience. This location is so small, I was disappointed to see the size of it. I looked around and this is the first time I didn’t find anything cute and I didn’t try on anything either. They even had a lot of boxes out in the store. so it was really weird. It was not worth going to, and I left empty-​handed.

This location is a hot mess. Are they moving? Are they reorganizing? Why is it in a constant state of dissaray? With a lot of patience there is always something adorable and cheap to be found, but sometimes its just not worth it.

This Forever 21 is icky. Everything is STUFFED into the space they have. The have shoes on the top of may of the display counters and it’s overwhelming. The selection of jewelry isn’t as vast as others stores I have been to. I love Forever 21’s selection but I was very disappointed that I couldn’t find the simple cheap ones they have online.
I suggest if you ahve time go to the one in Ontario Mills or Victoria Gardens.