Enterprise Rent-A-Car

I needed a last minute vehicle this morning because of putting my truck in the shop for new brakes. My gosh, Esteban from the Montclair Enterprise showed at the auto repair shop within minutes. Before I knew it, I was in an upgraded vehicle due to low inventory but they honored original quote. I found the office personnel, Deandra, manager Tyler, and of course Esteban friendly, efficient and helpful. Genuine and professional Customer care is critically important to me.
I think I will keep Enterprise as car rental partner.

The process was super easy. No hassle when I left in my rental car and when I returned it. Justin Hunt’s customer service was top notch!

Their last shuttle was at 1700 & got there about ten minutes or so late (traffic), & I asked if it’s possible to get a ride home & they said it would not be a problem.
Friendly staff, very helpful.
Thank you, Enterprise location for going that extra mile.

Great car rental experience! Theandra was friendly and professional assisted me from pickup to drop off.

Horrible experience; be very careful if you ever have to use Enterprise. I needed a rental car for a day while mine was in the shop. I had no problems renting the car and we walked around it to assess it and all looked well. I informed them that I would return the car by 6pm the next day (I was picking it up at noon). They told be that’s no problem and that I would get charged for a day. The problem came when I returned the car. The enterprise person came to look at the car and started looking under the car. She then informed me that the «rocker panel» was damaged and that I needed to fill out an incident report. I told her that we didn’t look under the car when I picked it up! They also charged me for 2 days instead of 1 as we had agreed.

Customer service is horrible.

My insurance company set up a reservation with this company after a minor accident that I had. Natalie helped me with the rental on October 12^th. Everything was fine at first until we stepped outside to look at the rental I would be driving. I understand that they need to try to up sale with their insurance but there was no need to purchase their insurance when my insurance was taking care of the whole situation. Natalie was very pushy into trying to sell me their insurance and she even went as far as scaring me! She told me that if anything were to happen to the car they wouldn’t deal with my insurance, they would deal with me and I would have to pay my $ 500 deductible. She kept stressing that she has seen so many incidents that has happen in the past and that any minor damage I would have to pay for it. She was talking to me as if I was planning on damaging the car. There was tons of scratches on the car already so I asked her to do an inspection on the car before I leave the lot. She seems pretty annoyed that I would purchase their insurance and she said that she isn’t making extra money trying to sell me the insurance so she could care less if I purchased it or not! If she didn’t care then why was she being so pushy!!! I didn’t need the extra stress, I just needed a car to drive while my car was being repaired! I’ve been so paranoid driving the rental car that I constantly look at it. On October 14^th I noticed the tags are expired!!! The tags should have been renewed in July!!! I called and Natalie answered the phone. I told her that she gave me a car with expired tags, her answer was «we have the tags here if you want to pick them up» my answer was «That’s pretty inconvenient, I guess I’ll pick them up right now» She answered back «ok» really? just «ok»!!! Worst customer service!!! I thought they do thorough inspections on their cars!!! I hope I never have to come here again.

This location is understaffed. They take a ridiculously long time to do simple tasks. And they don’t have many cars available to rent. You’ll most likely be getting a car of lesser value than the car you own because of this. I went in to change my card # because I lost the one I gave to them to hold the $ 50 fee and I wanted to make sure it went back onto a valid card. Said they couldn’t do it. WTF.

I had minor accident that caused me to need
to rent a car. My insurance company set up the reservation with this location after hours on a weekend. I received a call the next Monday morning from Tyson to get everything situated. He provided excellent customer service from that moment until I picked up my rental. He was super friendly and had a car waiting for me. When I turned in the vehicle, he again provided great customer service and was very timely in both pick up and drop off. Everything was smooth and easy there. I would definitely recommend this location to anyone. It was my best experience renting a car. Thank you Tyson!

if your in need of a rental, go to Hertz or anyone else for that matter. These clowns not only don’t know how to use their own computers, but they have no basic math skills. They must get paid on commission because the one character that seems to be in charge seems like his getting ready for a career in used car sales. He will try and get every penny he can steal from you. Make sure you have all your documentation with you, this clown tried to charge me an extra $ 250.00 until I told him I know the repair company picked up the additional days, «Oh yeah», was his response. And when you think you’ve gotten a corrected bill, they hit you with a huge amount that you still owe. Not just me but the other two people that were turning in cars at that time. When you ask him to explain what taxes he has no idea, «its just what the computer says». And if you ask for an itemized bill /​invoice all of a sudden their computer doesn’t work.

Edgar was very impressive and professional. As I was being picked up from my car repair location he was being yelled at by the facility owner regarding my pickup. I was shocked because he did not do what she was accusing him of. He held it together and stayed calm while she flew off the handle. When we arrived back at the facility age was then calling his manager about the same issue, «that he didn’t ask if he could leave with me,» which didn’t happen. I heard him ask the gentleman at the front desk. So this time I steeped it and let the manager know the woman was nuts.
I was very happy with my service with Enterprise but geesh, the drama of this woman raised my blood pressure.

We rented from here on last Wednesday. We originally asked for a full size car but when my husband went to pick up the car nothing was available. He waited for hours. Courtney was helping him out and would not stop until she got us the car we needed. She went above and beyond for us, she got us the perfect car that was right for our needs. It’s so important to go somewhere where you know the customers needs come first. Thank you Courtney, your dedication to us means our dedication to you guys! Thanks again

IS it possible to give more stars? I came here after a HORRIBLE experience at Hertz in Montclair. To say the least Victor was above and beyond amazing! Gave me a great rate, free day, and had me in and out in a car that was better than what I was going to rent in less than 15 minutes! Everyone in this office were nothing short of amazing!

Don’t rent your car there. Bad customer service! Zach and staff do not provide good customer service. After calling around several enterprises I found a car (Zach did not want to call) I spoke to Jesse and Pam from the the Ontario location 4950 Vanderbilt St Ontario and they were very nice and helpful. Unfortunately I had to returns vehicle at the Montclair location and again they gave me a hard time telling me that they’ll take the car but I will need to call the Ontario office to close out the contract. This made me up set. I asked them why and they said because I didn’t rent from them. I left upset and called the Ontario office and spoke to Pam she was able to close out my account and didn’t understand why they didn’t. I hope someone from corporate sees this and calls me.

Wow! I’m the first to write a review for this location. Cool beans~ :D
I can only assume because there are no complaints, since «people are more likely to leave negative reviews than positive.» — Nielson Report; 2010.
Well continuing on with a winning streak for Enterprise of Montclair, there are no complaints from me as well. The staff here are amazing! I mostly interacted with Victor, Jennifer, and Anastasia, but the rest of the crew were just as warm and welcoming.
I was immediately acknowledge upon my entry into this facility with a smile and a «We will be with you shortly.» Even when they were jammed packed with five other guest ahead of me, they continued to have a great vibe and kept me posted on when they will be available to assist me; A ++ on making me feel like a valuable guest. :)
I had two transactions with them within these last three weeks. One when my vehicle was in an accident and set up with a rental from the other party’s insurance company. I was contacted immediately and scheduled an appointment for pick up. Picked up the vehicle, signed some papers, and on my merry way within 30 mins on a busy Saturday morning. As I returned the vehicle two Monday’s later, I was greeted and offered a ride home. Wow! Totally didn’t expect a ride home, but was more than ecstatic to save time and money ($ 1.50 on bus fare hehe). Additionally, it was overall a really nice experience because I’m not much of a conversation starter and always feel awkward with people in general. However, Jennifer put me at ease with her upbeat personality and engaging chit chat. :)
The second transaction was the following Friday for a day rental. Jennifer helped me check out and Anastasia helped me check in the vehicle on again a busy Saturday. I seriously don’t know how they stay so positive and nice. I would be pulling out hair and growling at people with the amount of traffic a single enterprise employee comes across within a span of 5 mins, but then again I’m not much of a people person per say. hehe: P
Anywhoo~ Great, amazing, supercalifragilisticexpialidocious service! Thanks again Enterprise of Montclair Team. You guys are great. :)