Dobbs Limited

Wow rude doesn’t begin to cover it. When asking if the store closes at 6 the OWNER
said to me «Unfortunately YES (it was 5:35 when we got there). She made it clear she couldn’t wait to get out of there. They were vacuuming when we walked in. I went to buy a $ 14 item and she announced to me in a nasty tone (before i even pulled out my wallet) «I prefer a credit card because i already closed out my cash drawer. * (it was about 5:45) I handed her my Am Ex and she didn’t even look at it, handed it back to me because it didn’t register and then asked me what it was. I said «Am Ex «and then she said «Oh we don’t take Am Ex do you have another card?» FOR YOU LADY — NO!!. WHAT A BITCH…
Needless to say did not buy anything and am not in a hurry to go back there again. I agree with Sondra P — the owner doesn’t seem to want your business and she definitely doesn’t deserve it.
*Note: I could have given her exact change

I have been frequenting this shop for several years, even when I lived quite far away. I have since moved into the area and stop in often to see what new things they have. I like the brands they carry, Flax, Comfy to name a few. The sales people often suggest items to try on, and often the ones I would not have tried, looked good and were the ones I purchased.

Horrible customer service. Walked in there today, was not acknowledged at all. The woman, at the counter kept reading her newspaper. I walked right in front of her, still nothing. As I was leaving, I said to her «Excuse me, but I can’t believe that I did not get any type of greeting from you while in this store», she said «Get over it!», that is very sad to see. So much negative energy in there. We have spent a lot of money in there over the years, well no more. Don’t go in there, they don’t deserve the business.

I previously posted on Dobbs in the past, and I would just like to add to my lousy experience that I had a week ago. I was out with my dad while he was getting a haircut near the store. I decided to just go check out Dobbs while I waited for him to finish. I was looking around through the cases, and admiring some of the handmade pieces that I had previously bought from here. A thought came to mind and I decided to ask one of the employees a question about a certain kind of jewelry that I liked. Before I continue, I want to say that every time i go into this store, regardless of what I am wearing, I always feel «profiled» by the women. I either get looks or persistent stares as if they are keeping an eye on me in case I steal something. For the record, I have never stolen in my life, and I also purchased a necklace in here that was over $ 750 dollars without ANY discount from them what so ever. The same women I approached was the same woman who sold me this necklace previously. So as I approach her, I casually as her if she carries any Roman Glass jewelry in the store. Her words: «We do, but it’s very, very, expensive.» I took that personally. I asked «how much» just out of curiousity, and she said it can range from 100 – 200 dollars. Really? So for a piece of jewelry that has Roman History in it and is probably layed in Sterling, you’re telling me that 100 – 200 is too expensive for something I would be interested in?
I am not going back to this store EVER again. Although the necklace I purchased in here is beautiful, I resent even giving them a dime for it, and especially to that woman who probably earned a commission. You do not profile customers: I don’t care if you are in Montclair or Franklin Lakes, you have not even the slightest idea who someone is or how much they are willing to spend. It’s this attitude that will push a costumer away and prevent them from buying something.

I totally regret having spent so much money in this place in the past. After a vigorous yoga class, my friend and I decided to do some shopping. Of course we weren’t in our ‘Sunday Best’ but were were totally covered up and respectable– after all it’s very cold outside.
Anyway, we were basically treated like criminals– the red-​headed supervisor knodded to one of the girls to keep an eye on us, and we were basically followed around, until we decided to just leave.
They are over-​priced to begin with, but the offensive attitude does not help. By the way, my friend is a fashion editor at a major fashion magazine — BIG mistake DL.

They have some of the nicest and most unusual jewelry made by artists here such as Charles Albert for example! Lots of other stuff too. They have a connecting store that sells nice cloths and beautiful handbags. Some of my favorite necklaces came from here made with silver and natural crystals, rocks, and fossils etc. Prices are very high but quality is good. Church street where the store is located is fun and interesting, you feel like your in Europe some where.