Barnes and Carter, Optometric Physicians

i went here as itwas time for my yearly eye examand it was local, i was able to get the montclair town bus there. sorriest thing i did! i had my exam which when i got there i waitedabout 15 mins before i was called in. so the girl did preliminary tests on me such as color blindness etc so i was ushered into a exam room got in the chair and was moved rt away to another room, dr barnes [i presume, as it was my first time here] came in and asked the usual questions which was fine, then he asked me if i had any complaints so i said no not really,[i thought he meant do i get headaches, do my eyes burn, ache etc] so when i said no his reply was a bit snotty «you wear glasses dont you? was his answer. i let it go then dialated my eyes, he didnt wait until the drops took effect brfore he proceeded wioth the test. ok then i picked out my glasses and was told they’d be ready in 2 weeks. ok fast foward to dec23, i go and pick up my glasses which was a foggy day. when i put them on i sort of knew they weren’t rt as when i looked ahead, everything was blurry so i thought that it was me. i left and got the bus home [usually you have a 60 – 90 day return policy] like i stated because of the fog i thought when i couldnt read the street sign clearly was due to the fog. so i get on the bus and walked home i was wobbly and felt like i was drunk, i had a bit of a headache so i took the new glasses off and put on mty old ones thats when i realized that the new ones were made wrong, with thte new ones i couldnt see the clock across my living room. i decided to go back the next day, when i got there they were closed due to it was christmas eve, they should have had a sign on their door to let the patients know they weren’t open christmas eve [some places are for a ½ day, so i had to wait till today mondaydec28th to go back so when i got there i told the receptionist my name and that there was a problem with my glasses so i waited another 15 mins for someone to address my problem, i was the only patient there. the girl was taking her time with another dr about glasses. ok finally she takes care of me when i told her what the problem was she tried to say there wasn’t anything wrong. then she tells me to put the new glasses on and gives me a card[wehich was all in spanish ] i wear bifocals and it was clear but that wasnt what my problem was, it was when i looked straight ahead. when i looked at her [and she was close, i copuldnt see her face it was blurry. so i then put on my old glasses and saw perfectly she then goes and gets my chart and reads the prescription then she takes my old ones and goes in the back. tuirns out the left eye was incorrectly done [then and only then she believed me] i was lucky that i didnt fall. i was smart enough to not wear them. i now have to be reexamined on jan5th. i would prefer the other doctor and i dont want the drops. my left eye has always been my strongest eyeas my rt is weaker due to mty cp. i know i’m not a doctor but i do feel that we as laymen know when something isnot rt with our health [wiether we choose to do anything about it is a different story]. i hope the second time around is better then the 1^st time i will not reccommend anyone to go here and if thwey do i hope they have a better experience than i did!

This was my first time visiting Drs Barnes & Carter LLC, and my experience was pleasant. The office staff were great and very polite. I saw Dr Carter and she was so professional. She was thorough with the examination (better than my previous physician) and she explained things in a simplistic way to help me understand what was going on. I’m glad that I didn’t believe to those negative comments. I am definitely going back!

I went to Drs. Barnes and Carter because they took my insurance and they were local. I thought I was due for an eye exam and had been meaning to get prescription sunglasses for some time.
My appointment was on time and thorough. The technician was very polite and did an initial exam. I then met with Dr. Barnes who also gave me a full exam. I liked the videos, which provided a good explanation of each of my eye conditions. (Presbyopia, anyone?) It turns out that I didn’t need a new set of glasses after all so I was able to use my annual allotment for the prescription sunglasses (score), which was a very nice surprise. Dr. Barnes answered all of my questions and I felt that he took his time with me. He also allowed me the opportunity to defer having drops on another day because of my current study schedule, as they would interfere with my vision (I opted to have them anyway).
I will continue to go here even when I will likely lose my coverage next year. They have good choices for glasses and parking is excellent for Montclair.

Dr Barnes exam was not as thorough as previous exams I have received. He is certainly a professional but I felt that he did not listen to my questions about my use of glasses for computer work. I ordered frames and lenses via the on site services and received an initial set of progressive high index lenses that were unsuitable for working on a computer. In my attempts to get suitable lenses it seemed as if the staff had little or no experience with occupational progressive lenses. Ultimately I received a pair of glasses that contained non high index lenses that were of inferior construction and fit.
I will never use this optometrist again. Save yourself the trouble of going here if you need anything other than standard glasses.

Dr. Carter and her staff are excellent. Everyone is extremely friendly and accommodating. They have a great selection of cute frames in a wide range of prices and styles. I was really impressed with this practice, it was definitely the best experience I’ve had with an eye doctor.

I have been going to this eye doctor since 2011, I believe. Dr Carter is a really great doctor. If you have any type of problems with your eyes or anything you may believe is related to your eyesight that’s bothering you, she will find the root of the problem and give advice on what to do to fix what is bothering you. Dr Barnes is also good as well. Overall, this place is fantastic. It is pretty costly, but it’s worth going here. However, waiting time can take as long as 30 minutes.

The service here at Barnes and Carter is very inadequate.
I came here a couple months ago during my college break on December 18^th to get an eye exam. My old contact prescription wasn’t working for me anymore. I needed an update. After my relatively short eye exam the doctor told me that I would receive my new trial pair of contacts in 3 days.
I never got a call from the office until when I decided to call them on January 2^nd. The front desk told me that the contacts arrived on December 22^nd and that they left me a voicemail. I never received a voicemail and was very annoyed. I came into the doctor’s office the next day and the contacts that they ordered were wrong. I told them I couldn’t read with them in. The doctor responded very professionally and had them replaced. He told me I would receive new contacts in 3 days.
4 days later, I called the office to see if my contacts had come in. The front desk said I never ordered any contacts. They didn’t believe me when I told them that I talked to the doctor just 4 days prior. The women at the front desk were rude. Frustrated, I got hold of the doctor and he ordered the contacts. Once again, he told me the contacts will arrive in 3 days. About a week later, I finally received my brand new pair of contacts. I wasn’t very surprised when the contacts I received were once again the wrong prescription. I am currently in the process of finding a new eye doctor and getting my money back from Barnes and Carter.
Moral of the story is that the front desk is very disorganized and disrespectful. The doctor is very nice and I believe that he is very qualified for his job, however, the doctor made too many mistakes that led me to become very frustrated with the office. I would not recommend this location.

The best, most thorough eye exam I’ve ever had was at the spotless, new-​looking offices of Drs. Barnes and Carter. Even though my vision insurance doesn’t cover much here, I will be going back for contacts and glasses because it was simply the best experience I’ve had at the eye doctor. They even ship the contacts directly to you in a day or so, for the same price you’d pay at 1−800-Contacts or at a site online. I’d love to give them 5 stars, but the location is not the greatest, and because of the weird one-​way streets over there, it’s hard to find parking.