Asylum Motorcycles

Jack X from Pomona, Ca gave the most accurate of reviews. Unfortunately I did not take heed to the warning and message he gave. I bought $ 15k worth of parts for my Hayabusa online and wanted Asylum to install. I called them to get a quote 6 months prior to install and they agreed between $ 600 and $ 800. I bring all parts and we inventory them and confirm quote. I randomly go to shop to check progress and no discussion of price increase until the day before pick up. Carlos tells me they are way over $ 800 dollars. That’s not going to work. I received not one phone call ever. They never answer phone and voice mail system is over loaded. When I picked up bike driving home gears would not shift, loose bolts and noise. They did not test drive. Had to bring bike back three separate times for dangerous errors and lack of attention to detail. They fixed problems but over all a bad experience. I should have listened to Jack X! Only one mechanic that works on the bikes where the customer that is paying the most is priority. Nice people but terrible and irresponsible service. Don’t take the chance. I could have been dangerously injured as a result of their work.

NIGHTMARE!
Service:
None existent from the moment you go in to the minute you go out. You’ll walk into this huge garage and not know what to do or who to talk to, and the mechanics that saw you walk in won’t even acknowledge you.
Follow ups:
You will mainly will be communicating with Carlos (owner). But only in person because when and if you call no one will ever answer that phone. But if you’re lucky and you do get an answer, Carlos will tell you your bike is being worked on «right now» and he’ll say he’ll go and talk to the tech and give you a call «right back,» but of course he won’t.
Price:
When I first went in I asked Carlos how much he thought it would be, he said it would cost me no more than $ 350 for the repairs. When the work was done he charged me $ 475 and some change. I also had to pay an additional $ 200 when I took it back a second time because the bike died on me 2 days later.
Time of repairs:
When I first went in I asked Carlos how long he thought it would take for the repairs to get done, he said that they were a bit busy so between 4 days to a week. It took 3 weeks for the bike to be repaired and that’s not counting the other 3 hours I had to wait in the shop the second time I took the bike 2 days later because they «forgot» to check the something that I had already been charged for.
Bottom Line:
Don’t waste your time or money with these clowns. They are the essence of every shady mechanic story you’ve ever heard.

After moving out of los Angeles I needed a place like Cycle Parts in East L.A. Asylum motorcycles worked for me buy giving me good deals and great service.