All Time Medical

We urgently needed a hoyer sling for my disabled mother-​in-​law. Our local medical supply house said it would take at least a week to get it, and we needed it much more quickly than that. I called the manufacturer yesterday, looking for other distributors, and they referred me to All Time Medical. It seemed that they didn’t offer expedited shipping online, or even indicate an estimated delivery date. (Probably it would have done that after I ordered, but I needed to know how long it would take in order to decide how to proceed.) So I called them, got a real live human being named Reuven who put me on a brief hold while he made a call, and came back to tell me that if I ordered it online I’d have it either today or tomorrow. I went ahead and ordered it online; shipping was free, and the price was also much better than quoted by our local supplier. I kind of figured it probably wouldn’t really get here as quickly as he’d indicated — so I was pleasantly shocked, and very grateful, when it arrived before 10 am this morning. That’s less than 24 hours after I placed the order. Can’t do much better than that! I will definitely be back — thanks!

I ordered diapers from all time medical since the ones we use are discontinued. The only reason I did is since they were a «google trusted site» or whatever. The price wasn’t great but we were trying to stock up. They arrived 2 days later than the tracking said they would.
And only half the diapers arrived.
Let me explain. We ordered 3 bags, the website said there were 120 diapers in a bag. And price per diaper, 360 was about right. 3 bags of 60 arrived. They came on a Saturday, again 2 days past their scheduled delivery. I called and they were closed.
So Monday morning I call and spoke to some flippant guy who basically wouldnt listen to me, assumed it was amazons fault– hello I said I didn’t order through amazon, I ordered directly from your website, and basically had to look at the order confirmation, the website etc until he finally believed me. Theeeeen transfered me to someone else. And I get her voicemail. She finally calls me back and says she’ll need to call the distributor– so you can’t fix a problem from your own website?- and would get back to me by end of day.
Naturally she didn’t.
It’s now Tuesday morning and I’m going to take google up on their backing of this company.
Terrible customer service. You screwed up. Just make it right the first time. Don’t jerk me along until I get to the point of having to Unilocal about you.