Pavilions

Don’t come in this store in a rush. None of the staff have any urgency when it come to helping at the deli. Be prepared to wait for 15 minutes before you get any help.

Like others, I love the selection and convenience of this market to me but I’ve learned that the staff there, from the top down, are inadequately sensitive to the needs of those disabled in a way that makes carrying groceries challenging.
I’m a disabled vet, age 65, but my foot/​ankle disability didn’t impede my walking about until I had surgery on the same foot about a month ago. Since then, I have been at Pavilions at least five times — first with crutches, then with a cane — and not once was I asked if I wanted help out with the groceries.
One weird side fact — I’ve sometimes, in the past, been offered help out with groceries, when I was NOT obviously disabled.
After the first few times, I told the manager about it, and he said he’d ensure there was refresher training for his staff. I guess that didn’t happen, because since then I’ve been to the store twice, including today, with no offers of help.
I’m not as concerned for me — my foot will heal and then hopefully I won’t need assistance for another 20 years — but there are many others with similar or worse conditions who come into the store all the time. Checkers need to be more alert to the needs of the disabled.

Pavillions Supermarket is a very lovely grocery store with very friendly employees! My mother has gone there for years and due to age she tends to need help and she was very pleased when she was helped by a young girl after a while the young girl would tend to my mother knowing everything she would need I haven’t seen the girl in a couple weeks but every time I walk in its nice to know that they’re are young kids out there that still respect elders and gave my mom the upmost respect (and she can be a handful!) also Shaun is very helpful with my mother and her lotto tickets! The guys in produce are nothing but the best! Great team!

My neighborhood market! Well stocked, clean, and nice staff. Produce is always super fresh and they have a nice variety of organic produce. Deli sometimes needs more staff available. Bakery cakes are delicious and perfect for any special occasion!
Starbucks kiosk located inside market! :)

Worst deli section ever. Took forever. These ladies were highly unorganized. My friend got a what they call speciality sandwich «chicken bacon avocado» they asking him 5 times if he wants the shit that’s in the sandwich already so annoying. And I’m waiting forever after they fucked my sandwich up before. Watched her poorly make it then slop some shit on it that was on her gloves. This shows a lot for their workers. I will never being coming back here to buy anything in general

Check expiration dates every time on every item. We consistently find merchandise of all types offered for sale past the expiration date — cottage cheese, salads, lunch meat, cereal bars (!), bread…

This store is the closest to home but the employees here are terrible. I try to stay away as often as I can and just go to Ralph’s in arcadia.

A nice pavilions on the medium size of most pavilions but always updated, well stocked and clean. Friendly neighborhood service and plenty of parking.
Small bakery section but good size delis. The older Asian cake lady is really nice and I have ordered a couple bday cakes here that were nice and good price. Nice produce section as well.
Includes a Starbucks kiosk which is nice and it opens really early. As well as a Wells Fargo atm and a redbox. Nice floral section as well.

I am so disappointed with you! I have been shopping with you for over 20 years! Unless you can tell me how air will get to the center of fresh ground hamburger and can turn it brown while leaving the outside clean and red I will happily change this review! Picture was posted.

Went to the deli yesterday, and waited 10mins. for service. The lady in front of me said she was waiting for 15mins. The crew just looked in our direction with pained expressions, and continued to work the other counter. I finally got some assistance from a guy who acted like he wanted to be anywhere but there. I ordered 8 peices of chicken and received 8peices of overcooked trash! Amazing how bad the quality was at 4pm. on a Saturday. I am personaly done with their deli. The manager should be fired! There is no excuse for this kind of thing at a Vons Pavillion. The kicker was the lady in line in front of me asking the uncaring clerk, «Is that mold on the pasta salid?» In wich the reply was «No, that’s just salid dressing»…Salid dressing thata green and looks like mold! Again the manager and crew should go. The people of Monrovia deserve better…

This review is for the deli. (Obviously the management as well). The deli food is disappointing to say the least. I have buyers regret ⁹⁄₁₀ of the time. Is the deli understaffed? Do you not care? The food is dry and gross. My biggest complaint is the fried chicken. Tonight we got our chicken home. THREE very hungry teenagers picking through 16 pieces of chicken, picking it apart searching for an edible bite. It was burned, dry and flavorless. It was literally chicken jerky. Please, there is a shelf life under the warming lights. You ARE far exceeding that life. This is by far the worst Vons/​Pavilion deli I have come across. You are however consistent. Consistently gross.

Bad sandwich. I ordered the turkey avocado and it was soggy. the avocado isn’t fresh and the bread falls apart the tomato and lettuce are old… yukkk waste of time and the chicken soup is salty more like the cheap value canned good .
Never again.

I have so many great things to say about pavillions… Ill start by saying that the mamager is always, always doing something to make the store look better. I go to this store at least 4 times a week, and he is always working and helping. Second, i have a favorite cashier, Ed and bot to say that te rest are bad, no they are all nice. However, there is a lady that asked a man that looked in his mid 50s for id, when purchasing wine.
Live the nectarines and fruits. Always clean. And employees are always nice.

What happens every single time I come here:
Checker– do you need bags?
Me– yes please
Checker proceeds to way over fill my bags
Me– can you please not fill them so much? I have a far walk from my car to my front door. I don’t mind being charged for extra bags
Checker– ok
Still over fills bags
Me– please put my milk in bags. I really have to walk far and it’s easier if everything is in a bag.
Checker– ok
Leaves other things like beer and potatoes out of bag but puts 2 gallons of milk in 1 bag.
Me walking home: all bags always break.
HOW DIFFICULT IS IT TO CORRECTLY BAG STUFF!!!

Fantastic experience recently from the Bakery department. I went in to order a cake for my daughters’ 21 st birthday. I hoped that the staff could replicate a Drunken Elephant cake I had made years ago from a competing bakery. The first gal told me they could not. The next gal, a true gem, said she made one in the past and would do her best. I returned the next day to find the most adorable Elephant cake. Helen is a true Artisan. Helen went out of her way to make the best cake I have ever seen. The cake was so fresh and our entire party of guests could not believe how adorable the cake turned out, complete with psychedelic accents. Truly amazing work by baker Helen! I will definitely be back to order more cakes! Thanks Helen! Pavilions. You are so fortunate to employ her. Please give her a raise!

Bought ground beef here the other day and
It’s spoil. Even though I put it in the freezer before the exp. date. The meat here is always bad… I give up! Not shopping here anymore.

Pavilions gets three stars because they are much better done some grocery stores in some aspects and much worse in others so they end up being average. But the main area they are really lacking is price. Pavillions seems much more expensive than other grocery stores while not offering the unique offerings that Trader Joes and Sprouts offers. The things that are a bit better than your typical grocery stores like Ralphs and Albertsons offer are the produce, deli, wines/​spirits and other exotic/​unique items. Some isles have lots of variety while others are lacking. Cereal, sodas lots of variety, but bread is really lacking though they do have fresh baked bread they make throughout the day that is really good. They do have a pharmacy and a Starbucks inside the store so you can get your meds, coffee and groceries at the same place.
So overall if you don’t mind spending a bit extra and want higher quality name brand or exotic items then Pavillions may be your spot, but if you hate paying more or need to save on your typical items than it’s not.

I come here At Least once a month and really once I slip and fell and the employee didn’t even stop to see if I was okay. My coworker agreed with me. I was more embarrass but really…
Overall customer service here is not up to par not just because I fell. I am not a sue happy person, don’t think if you ignore it that means you didn’t see it. I fell right in front of you with the wet floors which I had to tell someone to clean up.
The bakery person is nice and helpful. They don’t have enough Nordstrom cards at 25.00.
Oh I once applied for a card and that was a long process to wait for the person to help you get the form. I turned it in and nothing for months I had to return and ask about it because I called the main office for them to tell me they haven’t received it. Really I just put all my information and it is lost? What about identity theft. Scary…

I frequent this Pavilions often enough since it’s the closest to my home. There is one redbox kiosk machine by the entrance that is closest to the produce section and is usually pretty busy on weekend nights.
Anyways, Pavilions always has special $ 5 specials on Friday nights. And since the Monrovia Street Fair is on Fridays, I will stop by this Pavilions to stock up on my essentials and usuals (fruits, vegetables, etc). Sometimes there are long lines at the register here and sometimes not, so really it’s a hit or miss.
Service from employees at the cash register have always been quite friendly, really have never had a bad encounter.
There is a Starbucks inside this store which isn’t normally crowded. But there is also a Starbucks in the same plaza as this store (along with Cheeries on Top, Wendy’s, Hon Sushi and Blaze Pizza).
There is also free WiFi in this store but often times it’s a bit slow. And lastly, there is also a pharmacy at the back of the store, between the meat section and produce section.

This Pavilions has the distinction of being absolutely filled with nothing, wall to wall and treetop tall.
Mind you, there are plenty of items in the aisles. However, it seems like they never have the things that I need or want. Take the meat case for example. I realize that beef prices have gone through the roof over the last year, but seriously, how hard would it be to throw a pot roast in a meat boat and slap a price tag on it? Maybe I don’t want to buy frozen tripe or veal cutlets… Just a few steaks would be nice.
Or how about a reasonably sized package of chicken breasts or pork chops? I don’t need a container of chicken livers, unless I’m going catfishing.
I can’t quite put my finger on it, but there just seems to be a tragic flaw in every department. Kudos for putting an organic island in the middle of your produce section, but it looks like go backs that sat at the front end for a while. I realize, for example, that organic strawberries will never be as large as non-​organic. However, these ones look like they’ve been heated up to make preserves half the time.
Every time I’ve purchased milk or dairy products at the store, they’re dead in three days, regardless of the expiration date printed on the back again. This, like the produce problems, are suggestive of night crew stocking issues. This is just a guess, but from my moonlighting days working as a night crew dairy case guy wearing subzero jackets, and freezing my Schnads off, if you leave the milk out on the pallet for too long, it dies before its time.
In a pinch, the story gets the job if you need a can of soup, or a packet of Sargento cheese for your kids’ lunches. But honestly, for your weekly shopping trip, there are better options within a mile or two in just about any direction except north.