Letran Emily, DDS

Worst experience I have ever had with any business. Just thinking about it makes me so upset. Not only have I lost $ 500, but I have lost the last 7 months of my life.
Back in November 2015, I ordered Invisalign braces. I made a down payment of $ 500. I had impressions made of my teeth and pictures taken of my teeth by the dentist. I was told that it would take 8 – 10 weeks for my first braces to arrive.
I called Dr. Letran in February to find out why I had not received the braces or heard anything from their office. They proceeded to tell me that the dentist had made a mistake, and they needed to retake the pictures of my teeth. As you can imagine, I was somewhat upset. But since I had waited so long, and wanted the braces made, I had no choice but to go back to the dentist and go through the whole process again.
I waited another two months and then called Dr. Letran’s office. When I told them that I was checking on the status of my braces, they told me that Dr. Letran was not at the office, so they couldn’t find out what was happening. I called again a week later. This time they told me that the company was still working on the braces.
To make a long story short, it is now June 2016, almost 8 months since I originally ordered the Invisalign braces. And I still have not received the first braces. Since April of 2016 to the present time, I have been calling their office once every two weeks to check the status of the braces. Every time I heard the same excuses from Dr. Letran’s office. Either the doctor was too busy to take my call, or that they are still working on my braces, so I should just wait another two weeks before calling back. (I believe the secretary Debbie was lying just to avoid talking to me.)
Today I left work early, and I drove to Dr. Letran’s office. I wanted to speak to the Dr. so that I could get a refund. But she didn’t even have the decency to give me 2 minutes of her time. It was the secretary who told me that even if I got a refund, I would still be obligated to to pay the remaining $ 1500, because I had signed a 2 year contract for the Invisalign braces.
Are you freaking kidding me? So I either continue to wait another month or I lose my $ 500 plus still have to owe them $ 1500??? I am so angry, I have feelings of anxiety just thinking about it. I lost 7 months of my life that I will never get back. And my money is now being held ransom by an unethical doctor. When you are 35 years old, you don’t have time to waste. Those are moments that I will never get back. Had I gone to another dentist to get the braces, I would probably be several months into my treatment and already be enjoying am improved smile.

In general, I can’t stand dragging myself through the anxiety I get sitting in a dental chair. Now after dealing with this office, I can also worry about being swindled and OVERCHARGED. The dentist gave me and my family outrageous estimates as well as recommending services that weren’t warranted. Thank goodness we sought a second (and third) opinion. Dr Letran wanted us to pay nearly ²⁄₃ MORE than what we payed for our dental work. The Dentist is nice enough but the markup on services is absurd.

It’s all about the money, awful the way they mislead you and just take all the money they can from you. RUN

Dont go to this dentist. My daughter was left behind with the sedation and she fell of the chair and hit her head we end up the the ER. After that they were all nasty and very unprofesional when I had to cancel the next appointment for school reasons, they got upset and they told me to go somewhere else!

Well I’ve been coming here for a few years now and the only bad thing that happened to me was that nobody was here when I arrived. They were all at some kind of dental meeting. After my my x-​rays the lady came up to me about what the dentist wanted to do and how much it will cost. Naturally I didn’t want what they recommended but wanted to see if I would get any attitude. Nope, none at all but body posture can say a lot. Well I Got thru my check up and cleaning without any further charges or procedures. So I Guess I’ll be coming back because it’s around the corner from home.

Doesn’t deserve even a star. Not very professional, long waiting periods during procedures. Over charge fees. Will never recommended this Dental care office. No les recomiendo esta Dentista, no atiende a un paciente a la vez, se toman mucho tiempo y se pierde mucho tiempo al final no hacen casi nada. Cuidado con los cargos que le hacen, después les siguen agregando y aunque su seguro dental cubrió todo o casi todo aun le dan un gran saldo. :-(

I waited quite some time to write this review, as I was really upset after leaving the office, and wanted to be sure I wasn’t writing out of anger. Here we are, six months later, and I still think my experience at this office was the worst I’ve ever had, at ANY health care provider.
The two stars I am giving is for Emily Letran herself. She is friendly, and a perfectly decent dentist. After my first visit here, I was OK with the experience, and returned a second time. For the remainder of the staff, I would give zero stars if possible. And it was my second experience here that lead me to switch dentists.
When I arrived, I was kept waiting for quite some time, even though the office didn’t seem busy. During my wait, I got to witness the receptionist being VERY rude to a repair person who did not speak English well. Not only was it horrible to be so rude, but to do it in front of a customer was deplorable.
Once I finally made it to the back, I was shocked to find that Dr. Letran wasn’t even there! There was another, male dentist seeing me. No explanation was ever made about this before, during, or after my appointment — although I deduced from conversations between the staff that Dr. Letran was at another office.
When I arrived, I reminded the staff that I was pregnant (2^nd trimester). I got an inappropriate remark about looking 18, so this must be my first child. (No, I’m in my 30’s and having my second). After this, the hygienist lowered the chair so I was on my back, and then proceeded to leave me there for nearly 40 minutes. I could hear the staff in the background arguing with the dentist about whether or not they could clean the teeth of a pregnant person, all while trying to get hold of Dr. Letran on the phone.
When someone finally came back to speak with me, she told me that they couldn’t clean my teeth while pregnant without my doctors permission. I was a little surprised since I had my teeth cleaned during the second trimester of my first pregnancy, but I was nice about it. The receptionist asked me to fill out a form and wait while they faxed it to my doctor and wait for her response. Again another, «this must be your first» remark.
I was no longer willing to wait, and so left the appointment an hour and a half after arriving, and with no clean teeth.
After all this, a shock came when I received the insurance print-​out of what they had paid the dentist. There was a fee for the appointment, and a fee for seeing the dentist, which were understandable (sort of). However, the insurance had also paid for a cleaning and x-​rays, neither of which I had done! Not only was this unethical, but it also meant I couldn’t go see another dentist, since my insurance only covers one cleaning per 6 months. I called to complain, got passed around, ended up at the billing department. They said they would call back but never did. After this happened twice, I gave up.

Please find another dentist!!! They make you wait. Poor service. Only about your money. They do not repair their poor work. They insisted that I have my four wisdom teeth removed and pushed an expensive panoramic X-​ray on me to which they never gave me the results. I since have found a new dentist, and you should too. Do not waist your time, and especially your money!

I have been seeing Dr. Letran regularly since my last Unilocal post. I can confirm what some other reviewers are noticing that this office has changed and is now clearly much more concerned about squeezing their patients for extra money, than just providing quality service… so sad and disappointing, scheduling with a new dentist today.

I’d give a zero if I could !!!
My son and I went there for a regular check up and teeth cleaning. They called me and tried to move my schedule later, before 15mins of my appointment. Of course, when I got there, I’ve got to have a long wait! We waited there for more than an hour. My son got to see the doctor first. Then another hour wait for me. What made me so disappointed was that Dr. Letran never came and talked to me about my 13yrs old son’s issue.
For my issue, they kept telling me that my insurance would not cover the services and I needed to pay on my own. I decided to do only the basic cleaning which my insurance covered. But the office staff Carolina said I had to do all the other special cleaning first, which I had to pay for, otherwise, they would decline. I felt this is totally unacceptable.
Few weeks later, I called for the past history record to transfer to a different doctor. Again, Carolina gave me a rude attitude and refused to release any records.
I have never seen any doctor office and their associates treat their patients like this before!

HORRIBLE — Unethical & Wrong. I went in for a basic dental appointment and was told I needed (2) Root-​canals & 5 filings. The bill was $ 3200.00 — When the office manager came in to discuss the payment amount and options, she was rude. She made me feel like I needed to commit at that time, & everyday I waited it would get worse. Sorry, that’s a lot of money & I need to think about this. When I asked if they were going to at least clean my teeth, she said NO they couldn’t because they could possibly create worse damage to my cavities. What a lie! I went to Modern Dentistry on Huntington and received a second opinion. They were AWESOME! And I never felt like they were ripping me off. My bill was $ 600.00 Total so Dr. Letran would have made a pretty penny off of me. This dental office is looking to make money & its really sad. If you want to go somewhere that takes care of you try Modern Dentistry.

Horrible…
Dr Letran’s office is all about making money.
I have SafeGuard, I went there just wanting to get a basic check up and cleaning.
After waiting 30mins past my appointment time I was told I had a cavity and needed deep cleaning. They told me that it would be $ 470 out of pocket, I told the nurse I just wanted the basic cleaning. I was decline, they said they only can do the deep cleaning.
Do not go there they are about cosmetics and steal your wallet.

Who likes to go to the dentist??? Well, I do! and its because of Dr Letran, her office and all her associates– They treat me like family (well sometimes BETTER than family, LOL!) and provide such gentle, thorough, and professional service, that I would never go anywhere else– I have had a lot of dental work done, and Dr emily, has not only given me back my smile„ but makes me smile whenever I am there– No one can avoid going to the dentist, and if you go to Dr Letran, you won’t even want to avoid it!

I have known Dr. Letran for a long, long time, I am very, very happy with the service that I have recieved from her and her staff over many years. Dr Letran is a very nice person and has a very gentle touch. I have had a lot of dental work done over the years, and Dr. Letran has never hurt me. I read some reviews here from some haters… Everyone is gonna have haters, Someone not happy about their bill, Or waiting too long in a Dr.‘s chair. … you cant run a buisness and not have any haters. I don’t think those are the everyday patients opinions about Dr. Letran. This place is very nice, the Dr.‘s and the staff are always really nice and friendly and go out of there way to make people feel better about being at the dentist. I Like it a lot and I recomend this Dentist office to everyone

I couldn’t even get my teeth cleaning at her office!!!
Here’s what happened to me: I got this stupid HMO dental insurance that assign me to this dentist. She works at Mountain View Dental Group on Mondays which is close to my house. On my first check up, she told me I had 7 teeth that needed fillings. The insurance would pay $ 1450, and i need to pay $ 1050 out of pocket. I wasn’t sure if my teeth was that bad or not, also I didn’t think that fillings cost that much. Because I had white fillings before that only cost maximum $ 200 each. I left the office and compare the price of different dentist. End up only spent $ 130 to have 2 teeth filled up, the rest of the teeth still have fillings that are working good. Ah-​Hah, i saved $ 920 without using my insurance! I was so glad and decide to use the insurance to clean my teeth since I pay 35 bucks for that stupid blue shield insurance. On my second appt with Dr Letran, she refused to give me teeth cleaning and ask me to go to another dentist instead. The assistant said I can either choose to do all the dental care at her office or none at all. WTF!!! I do not know whether she got good skills as a dentist, but definitely she got good skills of charging me money. I understand dental school is expensive. However, dont treat people as they are dumb. I just want to remind people whoever going to this dentist, keep in mind that even the insurance fully cover your treatment, but you will have to pay more in the future if the amt of coverage is used up so quickly. Don’t trust the dentist as they are gods. A lot of them are just greedy business people.

I’ve been a patient for almost 2 years. I know the office pretty well since I go in every month for my braces. Let me start with Dr. Letran. When she put my crowns in, she explained everything very well. I found her to be informative, professional, and patient. I had a great experience, so much so that I recommended others to the office. Then I got braces and my experience was not the greatest. The orthodontist doesn’t explain anything at all. He just works on you and goes away. He also gets bothered if you ask him how much longer you have on your braces before they come off. I asked him twice and both times he got a bit annoyed. I came in knowing absolutely nothing about braces, from how they work to what everything is called (brackets, ligaments, elastics, etc.). Everything I learned is because I google it online when I come home after my visits, since nothing is ever explained to me at the office. The dental assistants are all very nice and informative. The work that is being done is great, but you won’t get a fuzzy warm feeling when you visit. If that is important to you, I recommend a different place for orthodontist care.

I just switched dentists and my experience with Dr. Zangl (Dr. Letran’s associate) was such a stark contrast to my last dentist that I had to give out some much needed kudos! I was really impressed by the friendly & personable staff. Dr. Zangl was super efficient and communicated everything she was doing really well. I just felt really well taken care of. Plus my appointment was super speedy.
Also – I’m a graphic designer, so aesthetics are important to me: Their new office (at 837 W Foothill) has a nice atmosphere… bright colorful walls, natural lighting and clean – no cheesy posters or advertisements.
Great experience! Highly recommended!

We seem to live in a time when most business do not know what the term customer service means, this i can say is not the case at Dr. Letran’s office. Here you are treated with respect. The entire staff from the ladies who set your appointments and take your calls, to the technicans who assist the doctor treat you with courtesy and respect. You are never left waiing, they respect you have other places to be and you are taken at your appointed time. Dr. Letran takes the time to go over the procedures needed and why and patiently answers any questions or concerns you might have. I had to have extensive work done over a period of 3 – 4 months and everything proceeded like clock work and the fiished product was excellent. I would highly recommend this dental office, they are the best in all aspects. Special thanks, to Dr. Letran, Mona, Monica, and Anna.