FedEx Office Print & Ship Center

After a particular night of going to this place, I see why there’s all the bad reviews. Called the night before I was going to drop a package off and told them my situation and that I had a DT number. They said that’s fine, drop it off.
Went to drop it off. I’ve never ran into so much bs from a carrier place. Basically if it wasn’t a drop off with a label, they didn’t know how to handle it. Talked to the company who gave me the number, they gave me another number. And it wasn’t that they didn’t know how to do it or any process what so ever. They didn’t want to do it or even try. Not the worker or the manager there.
Waste of time.

Dont expect any service from these people if you have trouble with your shipment as they are just indifferent. I was supposed to be notified when my shipment (to be held here) was ready to be picked up. After 8 days, i still have not gotten a call back. I call them to check after 2 days, they say «NO we don’t have it.» then i call again, they still say No. I ask them to check again because I called FedEx and they told me it has arrived. They check again and come back saying «Yes its here. Come in and pick it up before 11pm» I go after work at 9:30pm to find out that they already returned it to sender because I didn’t pick it up within the allowed time… Even though no one notified me that it was there ready for pick up. But the thing that really pissed me was that the guy working here didn’t even offer to help me a solution or suggestion. He pretty much just told me to contact the sender and ignored me after.

This was the worst service ever… Karla was rude and only wanted to make additional money by not accepting my perfectly good package, saying it was damaged and would need to be repacked by them, or would need to do it myself… I obviously needed to ship it ASAP!!! WOULD NOT RECOMMEND! And Karla was the worst rep I have dealt with… deal with anyone else if you absolutely need to ship from this location.

I dont understand why they have one of the lowest rates. Their copy machines works perfectly fine and all of the staffs are really friendly. I usually come here to make some copies and it’s very efficient.

For the time being I will force to use extreme profanity but will be beeped out on this review. Based on the experience I just got at this F-​k-​en FedEx store! Bottom line is my package is well packaged inside and outside. Item is packaged with poly cord strapping as well. I even have a label and all I need to do is just drop it off and get a receipt for drop off confirmation. I had to wait because some stupid A-​Hole in front of me don’t know how to package a stupid package. So they need someone one to help him out. Long story short, I have to wait which I can F-​k-​en careless. So I was up in the counter. I drop it off and the lady said this item can’t be ship. I’m like WTF??? She said it needs to be package since it was using a retail packaging. Then I told her that I’ve been shipping this item as is for so many time and now you F-​k-​en tell me I can ship it out base on a stupid F-​k-​en Retail Package? I told her UPS does it and FedEx does it too so why on earth you can accept it? She even said «well the person who used to accept this kind of package should not be doing it.» This package have double package with the company logo and that is how it is. Why I need to F-​k-​en add more packaging and more weight to it!!! She said that because something like this, the item will be stolen. So I’m like Sh-​T!, this package have direct signature confirmation and how the F – K someone will steal if they signed the package? So some COMMENT SENSE STUPID B — H!!! She said sorry we can accept it. So I wasted 15 F-​k-​en minute waiting in line and they won’t accept. All I can say is they are F-​k-​en IDIOTS! I have to take my item back and I have to drive ALL the F-​k-​en way to Pasadena FedEx shop with F-​k-​en traffics but to my amaze, at the Pasadena FedEx I drop it off without any question. Only question the FedEx person at Pasadena said is there glass or fragile item inside and I said no. On the way I go. Less than 5 minutes out of there.
F – K-​EN SLOW and WASTE of TIME! NO STARS OR WHAT SO EVER!!!

All machines up and working plus fully stocked supplies. Only down fall was that I had no idea what I was doing and since there was only 1 person working who was helping someone else — I wandered around until I found what I needed. However, once I found the machine there’s laments «how to» signs on everything — completely idiot proof — yay!

I came here thinking/​hoping that the service would be better than my local post office. However, they took 45min to take care of my order and at the end of the day they couldn’t help me. Not worth my time, next time I will stick to my local post office.

This place is fantastic! It was my first time doing invitations online through the website and I thought I did everything correct. When I went to pick up the invitations, they were too big! I was in a panic but the assistant manager Tim helped me out. He and his team, Davita and Kris helped me resize the invitations and reprint them at no extra charge. They were so great and helpful and I will be going there again!!!

Came in with a smile, left with a very bad impression. The manager Tim refused to accept my packages. He was very rude and was shaking my boxes around saying there is loose stuff inside. He also complained about the boxes not being shipping boxes and he’s not going to accept them. Apparently FedEx has a threshold on what type of packages they can accept in the stores. Whatever happened to customer service?
Both the FedEx stores on Flair drive accepted my packages and offered to put my box in one of their boxes free of charge and shipped it out for me. Looks like Tim can learn a thing or two when it comes to customer services from the employees on Flair drive. Store#P0CK0 Employee#2 626 562 was awesome and went above and beyond the call of customer service. They are always nice and friendly and do the job right!
Attention Tim from the Monrovia Store located at 935 W Huntington Dr, Monrovia, CA 91 016, you need to really work on your customer service skills. Whomever promoted you to management needs their head examined.

I have come in many times to fedex breastmilk to my donation center. There is often one more 2 people in here and always help printer people first it hang out by the copiers. So frustrating when things are already ready to ship and they don’t even care to say hi or acknowledge your existence

Tim is the best! He is knowledgeable and professional and always willing to go the extra mile to help. Whenever I come in and see that he is working, I know I will be leaving happy and having accomplished what I need to do.

Print pics off for family and friends of my lil guy. The place does the job for a reasonable price. It is what it is. Nothing flashy

Everyone is always so nice and helpful. The only time I’ve had an issue is when they were crazy busy and clearly understaffed. It took a really long time to get help using the fax machine, but I waited patiently and you can tell the staffed worked as quickly as possible to get to everyone. I appreciated that they didn’t make me feel stupid for not knowing how to work the machine and even refunded my money for the multiple mistakes I made trying to get it to work. I definitely recommend coming here for any quick printing you need. It can get a bit pricy but It’s worth it to me to get stuff done.

Bad customer service !

I left my laptop charger here. They kept it for me and put my name on it and were so friendly when I called to see if I left it/​came back to get it.

Just stood in line for 25 minutes and they took 3 people in front of me that came in after.

Had a positive experience. Staff was helpful. Parking is really busy during daytime so plan accordingly.
They do have the kinkos so you can get all the help for packing.

The workers look painfully hating their job. There really is no life at this place, but you know what, they get the job done.
The lines are long, but when you finally get to them — you just get whatever you need to get done.
PARKING:
Tons
Customer service:
Helpful. They get it done.
OVERALL:
The lines are really long all the time and you can feel your energy being sucked out from this place, but hey! They get their work done. So, who cares?

My work requires lots of business documents to be FedEx’d internationally. We used to call FedEx to pick up packages on location, but decided to save the pick-​up fee when we realized how close this location is to work!
Whenever I come here, it’s only to drop off our packs. I’ve had no need to use any of their services so I can’t say anything about that. Sometimes, when I drop off packs, a worker will double check the zip code and other information for me… but most of the time, they just take it without checking.
When delivery problems arise (and it has happened a few times), the location will contact me immediately. The customer service seems pretty decent over the phone. Since it’s the closest FedEx Ship Center to work, I usually drop by here and I will continue to do so.

Don’t get RIPPED OFF here for color printing!
The service is lousy. The color printing price is too expensive. As if today 2÷16÷14 each color printing cost $ 0.75 if you email the files to them. If you print it yourself with a USB then price goes down a it more to $ 0.65!
I find this ridiculous! I needed to print a couple of color pages and I didn’t have a flash drive with me so I had no choice but to email them the file. For 110 color pages it costed me $ 82.50!
If you need color copies GO TO The UPS STORE in Foothills Blvd between 1^st ave and 2^nd ave in Arcadia 91 006. THE UPS STORE ONLY CHARGES $ 0.39!!! HUGE DIFFERENCE!!!
I had no choice but to use FedEx since the Ups store is closed in Sunday.
The Ups store cost is a flat $ 0.35 if you walk in with your flash drive or email it to them.
Don’t come to FedEx! They have unqualified employees and they always seem to hate their jobs. Even their cutter sucks. The knife is dull and hard to cut. The ups store’s cutter works like a wonder.
I would avoid the FedEx store as much as possible!