Extreme Boot Camp Monrovia

I am so sad to see such bad reviews of Extreme Boot Camp! I used to go to this bootcamp religiously for months and got GREAT results. The staff is super attentive and the workouts are really great, something different everyday so you never get bored. I HATE working out but LOVE Extreme Bootcamp because they push you so hard, you get great results and it’s only an hour out of your day. I would still go if I still lived in the area. William is great and so is the rest of his staff.
I didn’t need to lose that much weight — about 15 pounds. But I lost 4 dress sizes and was in GREAT shape.

I haven’t been to this place yet and I’m already giving it 1 star. I bought 1 month of unlimited classes for $ 29 on Living Social back in November. I called and left 3 messages before anyone called me back. They said they were experiencing a high volume of calls due to the promotion. Well you should state that on your outgoing message or hire more people to answer the phone.
They do not seem to treat the «specials» people the same as they do their regular customers as stated by the other reviewer. I was told they were in Week 5 of Boot Camp so therefore I had to wait until January to start my special. WTF? I don’t care what week it is. I wanted to drop some weight before the holidays. January is almost here but the more I think about it the more disillusioned I am with this place. I’m going to try and get Living Social to give me back my money.

Out of all the gyms and work out studios I’ve been to EBC has given the best service and the most personalized touch. They were tough but I saw real results and I was excited about going back each time

I’ve been working out with Extreme Boot Camp in Monrovia for about 18 months now. I decided to check them out as I seemed to be unable to do get my body in shape on my own. I was overweight and lacked energy.
I loved Boot Camp from the first day! The instructors are all so motivating and really push me to do more than I would ever do on my own. Today I have 20−21% body fat and I feel great.
Each day I look forward to whatever the instructors have in store for me. I am never bored with the work outs and greatly enjoy working hard in the beautiful outdoor venues.
The choice of class times works well for me. Having the ability to attend either the morning or evening class is a real plus!
Extreme Boot Camp Monrovia is the BEST!

I’ve been working out with Extreme Boot Camp in Monrovia for over 2 years now and have loved the workout, the friends, the trainers, and the healthier and stronger me.
The outdoor workout is creative, fast-​paced, and hard as it works different muscle groups in a variety of safe and effective ways. The trainers will tailor the workout to each individual taking into account their fitness level, motivation style, and injury history. It’s like having a personal trainer without the expense.
By the end of my first 6 weeks I got results. I lost pounds and inches and felt energetic and strong. Now, it’s over 2 years later and I’m still working out with Extreme Boot Camp. I appreciate how they work with me and my schedule, allowing me to make up missed classes even at the last minute. The trainers are readily accessible by phone, text, email, or facebook. They respond quickly to questions whether they be about diet or exercise or class scheduling. I keep coming back because I love the workout and because of the friends I’ve made, and the results I see.

The good: The work out is great and if done consistently with proper diet, there will be results.
The bad: Who runs this business? Maybe they take care of the people who are on the 6 week program, but they certainly don’t pay much attention to the people who bought their service through other promotions. I bought the service through Groupon and it was for a six day trial over a one month period. I was excited to try it out and see if this was something I wanted to do long term.
I went a couple of times and the 3^rd time I showed up, no one was at the meeting location. Turns out that they changed location since it was the last day of the 6 week program. I guess all the people participating in the 6 week program knew of this but certainly not the Groupon people. I called the next day to find out what happened and the guy one the phone said that all the information is on their website and they don’t call people for notification. He only apologized when pressed upon and told me to call again next week to find out the location for the new session.
I thought perhaps I had made a mistake so of course
I went on their site to see if I had missed something. The website only shows session starting dates and ending dates but never the meeting location in which the work out happens daily.
I tried to call again today an hour and a half ago to an hour before the work out session began and like most days, no one is at the office and you only get a machine that doesn’t offer much information. For a person who is driving more than 20 minutes, it’s just not worth it to hunt down the office people.
It’s unfortunate bc the workouts are intense. But you can’t really keep a business running with such poor care in customer service. Will they get my repeated business? the answer is no.
Word of advice: If the staff is rarely at the office, consider changing your answering system and offer detailed information for your customers that are working out that day. Also, be attentive to all your customers for repeat business, not just to the ones who have paid you 6 weeks in advance.
I was VERY disappointed in the quality of customer service.