Citibank

Horrible customer service!!! I can’t believe they have such a horrible manager. I always go to this Citibank after work to deposit my check in the ATM. It decided to place a hold on my whole check. I went inside to ask why they put such a huge hold on all my funds. The teller was very nice but wasn’t able to help me. He asked his manager for help and she very rudely responded with «why are you even asking me this you should should know the answer. No we cant help her.» Looked at me and said «We cant help you come back Monday or Tuesday. Tellers and managers are suppose to be there to help not to make visiting banks an awful experience.

I work in the area and I always find myself going to this Citibank because it’s convenient, but then I find myself regretting it after. Everyone is very friendly and welcoming, but every time i walk in I always have to wait at least 5 to 10 minutes in a line, where if I were to go to any other Citibank that never happens.

Unprofessional manager. Judge people before helping. I ordered replacement for my Debit card & when I called customer service line to activate it the rep somehow cancelled my card. I didn’t find out until I went to get cash at the ATM a few days later. Unable to get cash out I walked inside the branch to ask them why my new card didn’t work. The teller was very polite but she needed help from her manager. The manager came to the counter with an attitude and started asking me questions, basically making me feel like I stole the card. I even show her my ID card to verify the name on the card. Her attitude & demeanor was appalling. She insisted somehow she was right from the start… and after making a few phone calls in the back… she came back & told me the rep I spoke w/​accidentally cancelled my card & a new one will be shipped to the branch. No apologies…
After dealing w/​her attitude of making me feel like a theft she tried to push me to open an another account with them. Really? Are You kidding me? I just declined & then she tries to sell me the account benefits like you can get such and sucj percentage back from purchases, so and so blah blah blah! I said no. Then she starts asking me why? Why wouldn’t I like to have benefits, why wouldn’t I like getting cash back? Why why why? Gosh I was so fed up with her horrible customer service, her arrogance, & her pushy sells person tactics!

Location, location, location! Glad to have this Citibank branch at the north end of Old Town Monrovia with all of the shops/​restaurants around. It’s also adjacent to the library and the park which works out great for running quick banking errands when you’re hanging with the fam. The tellers are friendly too.

I recently did a research study and the company paid me by check (a printed business check — nothing handwritten). The company uses Citibank, and a branch in Delaware (where the research company is based) is listed on the bottom left of the check.
I don’t use bank accounts because I hate them. So I took my check to Citibank to cash it. Keep in mind, this check is for $ 12, so it’s not like I’m asking for thousands of dollars. The teller rudely pointed to the Delaware branch listed on the check and told me I had to cash it there. Oh, okay! Let me just fly to Delaware to collect twelve bucks! Are you kidding me? I contacted Citibank via email to see if this is really their policy. I’ll update when they respond to me.
Update: I heard back from their customer service department. It turns out, the teller was wrong! Checks bearing another Citibank branch’s address may be cashed at the manager’s discretion. They are usually allowed if proper identification is presented and if the check is not for a suspicious amount. Guess I’ll be going back!