Chipotle Mexican Grill

Like an economic cycle, I go through phases of foods. Recently, it appears to be chain restaurants. Hearing so much bad news about their virus scare, I figured they would try harder to gain/​keep customers. So we decided to come back here & grab lunch.
The experience: As I approached the ordering line, a girl who talks as fast as an auctioneer starts speaking. I constantly have to ask her to repeat herself. After all, it’s not as if we come here daily and know the drill.
The food: We ordered one steak, one chicken burrito… both w/​white cilantro lime rice. What, you put cheese & sour cream? Oh yea, you’re not a Mexican restaurant. No thanks. The rice brought a little freshness to each burrito. The chicken was charred and had a nice smoky aroma, but they weren’t exactly generous with the meat. All pieces were cubed quite small, but on the bright side, I could chew less. The steak was bland, tough, and had plenty of fibrous, elastic parts. No beef taste at all. The rice. overpowered the steak… the rice!!!
The end: At the register, we also ordered a bag of chips & salsa. When we got home & looked in the bags, there was no salsa, just chips. Really girl? You had one job, put a container of salsa in the bag with the chips, and you failed. How does this girl still have a job?
The conclusion: Like their viral contamination, I hope this lack of attention & flavor of food is confined to this one location. The place wasn’t even busy, with no more than 3 other people in line.
I hope this food cycle ends soon … as I will make another mistake later in the day:
Note:
* Live better, go somewhere else.

Site says open at 10:30 got here and they told me eleven am. Please change hrs if you can’t be punctual with time. Driving to another location now.

Super fast and really good service! Prob one of the best Chipotle locations I’ve been to. Everything looked super duper clean too. So sad they had that Chipotle food poisoning thing. Pretty sure it’s over … And it wasn’t this location so I think I’m good! :)

So my coworkers and i came during lunch to get a salad and. They ran out? How is that possible? Anyways, this location is pretty stingy with their toppings as well. Another thing i dont like is that dont pick out the bad salad pieces and the salad core. The only reason they get 2 stars is the convenience from my work to this location.

Customer service is good here. I always ask for more rice which makes my burrito hard to wrap but they do a good job. Lines are usually nonexistent or very short. It’s in the same plaza as trader joes, panera, chills, etc. easy parking since the lot is so big. Quality of food is pretty much the same as any other chipotle. Will be back again!

READ ME READ ME!!! Fresh food lovers, we still got some hygiene problems. Those gloved hands touch all kinds of stuff, just as ungloved hands would. So get a bowl, no lettuce or cheese or anything else touched by those gloves.
Here’s the problem: Is the tortilla packaging hygienic? Nope. And those gloved hands tore open the package and took out your tortilla. Are the spoon handles and tongs germ free? Nope. And those gloves touched them and then finger scooped your cheese. Is that prep-​board germ free? Nope. And those gloved hands touched it then rolled your burrito. How about that nasty rag that wiped the prep-​board then wiped the corn thermometer, which then went into the salsa. (I just considered puking.) Got a corn alergy? I don’t, but you’re rolling the dice.
Don’t forget the skin cells slowly shedding and drifting onto the prep board. That’s a good visual. My treat.
CHIPOTLE! Read up my friends, please. I love your food and eat in your stores 1 – 4 times a week. I beg you, no more fingers in our food. Only our own… and some of us even pick our… never mind. Not me. I never do that.
Parting vision: Server goes to bathroom. Sits down. Performs the thing we learned in potty training. Then zips/​buttons up with unwashed hands. Washes hands like a surgeon. Goes back to work and double checks zipper/buttons…Hellooooooo poooooooooooo bear.
Tongs! $ 5 at Bed Bath & Beyond, just accross the parking lot. I’ll spend my lunch money to buy you some. Will you use them?
Xoxo. By for now. :)

It was good, i had a chicken bowl service was good too. I came in to get a phone order for wifey and decided to get something. It was late about 930pm so was not crowded.
The food was good and the spicy sauce was really good and spicy. I love a good kick, Cant say that i had a bad experience just don’t come that often. All in all good
Enjoy

This is the best chipotle I’ve been to, and I’ve been to nearly one hundred of locations. Great service, fresh food!
The cashier even gave us a 2 for one voucher!

I love coming to this place for the bowls. The line chips makes it even better.
It is yummy but I worry about all the news about their quality of food…

Very good service, fast, no line, great food options! Food tastes great!
Carnitas and steak salad was just right.

Always came hear Sunday’s but that will no longer be the case. My burrito was served with certain pieces of raw chicken. The more I bit into my burrito and stared deep in to its eyes. the more I noticed pcs of raw chicken.
As the cook they need to more careful. It seemed like 2 managers were on the floor but failed to supervise what was being served.
I hope I don’t get sick.

This review is based upon multiple visits. Poor quality control. Small portions. All staff can say was sorry (with an I don’t care look) and more meat is extra.
One occurrence at my visit here I ordered a chicken burrito. I watched my food preparer scoop a full spoon of meat but before placing it onto the tortilla she proceeded to dump half that portion back into the rest of the tray. Then competed my burrito.
Today (⁵⁄₁₀), I decided to get the barbacoa burrito. Here we go again… I watched my food maker grab with the tongs of a small small portion of meat about the size of a small egg. I asked if I could get just a lil more like a pinch more. She then tells me, more meat cost extra. I said no then moved down the line. I then noticed customers behind me with WAY more meat then I had. One with a bowl where the meat decently covered the bowl, another got 3 tacos where the meat on one taco equated to the meat portion on my burrito. The rest of the ingredients were quite lacking as well. I mentioned the same thing to the cashier and said sorry (with an I don’t care look) and charged me full price of barbacoa.
I felt like I was eating a tiny veggie burrito. Very disappointing.
Never eating at this Chipotle again.

I recently visited this Chipotle location for a quick lunch with a group of principals. After a long morning meeting away from our respective school sites, the last thing anyone wanted was a long delay… Just feed me, and get me back to my kids!
This Chipotle delivered. The bunch of kids working behind the counter were pretty funny and positive– when we walked in, the place was pre-​lunch rush, and they yelled at us happily like a pack of sushi chefs! Their positive attitude and general feeling that they were making the most of a job that is little more than serving as an assembly line technician was refreshing– we all had these jobs growing up: low brain work, probably lower compensation, but you CHOOSE YOUR ATTITUDE in life and make the best of every moment. They were jocular and cordial without being offensive or rude; they seemed to celebrate their collective station and each others’ company without neglecting their customers. A nice group of workers!
I’m withholding one star to demonstrate that life is unpredictable and unfair. Also, I got stuck sitting on that uncomfortable stuck-​to-​the-​floor stool, and I’m 6’3″. Management, get a couple more chairs and tear up that stupid thing please.
The food is a salt bath, but tasty and sloppy. I got extra salsa and extra lettuce on my steak bowl, so more sodium, more water… It’s a wash. Look, you’re not here for a haircut, right? Just drink an extra Dasani later, and take a few more minutes on the treadmill.
For those of you expecting fine dining at 11:30 a.m. on a Tuesday in a strip mall… lighten up, Francis. We all know you’re going to go across the street to Starbucks after and spend $ 7 on coffee, so at least try to have some consistency with your demonstrable decision making ability.

Living in Pasadena I have access to two not so great Chipotles, so unfortunately I have to skip my two local chipotles, drive past the Santa Anita Mall location (because I refuse to deal with mall parking, and drive to this location. Monrovia’s Chipotle is far superior to the East Pasadena and Lake Avenue location. Quick and efficient staff, beautiful new interior, and better tasting and fresher food. From now on, as long as traffic isn’t bad, I’m going to this location to acknowledge my Chipotle cravings.