Men’s Wearhouse and Tux

Good men’s wearhouse, staff seemed to know what they were doing. They were all nice the woman there was nice and understanding of everything I wanted. They had slim and non pleated pants. They seemed to have more classy looking things than weirder tuxedos so I wouldn’t go there for an orange or baby blue tux. Overall really good

The customer service here is not fabulous. We were there to buy a groomsmen’s suit for a wedding. The price was very reasonable, the suit is super sharp looking, but the salesman was seriously lacking some enthusiasm. It was a Saturday and you could tell he did not want to be there.
Normally when salespeople are like that I do not blame them, but suit fittings are a little personal, so you don’t want to feel like you’re totally ruining this guy’s day because you’re not sure what size suit pant you wear and you take a little longer to get dressed than average.
There were a few feeble upsell attempts, but they weren’t too pushy nor did the guy’s attitude get any worse after we said no. I appreciated that at least.
Then when we went to pick up the suit about 4 days later, we walk in the store and other than a cluster of alterations people in the back helping somebody, there was nobody out on the floor. It took nearly 10 minutes for someone to appear.
Very lackluster experience both times in the store. If you want some personal attention or any style advice, don’t come here. If you just want a suit… sure, this’ll do.

Horrible customer service.
I returned several tuxedos from a wedding this past weekend. The manager who was working in the store did not look up at me for 5 seconds while I was dropping off. She opened the bag, looked around for 2 seconds, and told me the bowtie was missing and that I’d have to pay for it. I told her that I was sure that all of the pieces were in the bags (I confirmed with the party before taking the bag) but she looked again, for 10 seconds, and said no– they were not. I was charged for the bowtie. I called the groomsman from the car to see where he’d placed his bowtie and he confirmed that it was in the pocket. I returned into the store and asked the manager to double check. She RESISTED and said the tie was absolutely not in the bag but then finally agreed to check again. Guess what? The tie was in the bag — in the pocket of the tuxedo where I had asked her to check. I received no apology — just more frustration that I’d left the receipt for the charged tie in the car. The manager huffed and puffed around before finally giving me my refund. Absolutely ridiculous. I will never rent a tux here again (subpar tuxes for too much money.) If you’re looking for a tuxedo BUY one online from a website like
(the SAME price for a tuxedo you get to keep.)

I went to the monroeville men’s warehouse to get a tux for myself and my groomsmen. They, in my opinion, were a little pricey. My tux was 220 and the groomsmen were 240. I was told the tux would arrive the Thursday of the wedding week and that I could come and try it on that day. So during my wedding week I set aside time to come that Thursday. As it turns out the tuxes came on Tuesday. I didn’t have time to come until that Thursday. When I arrived Thursday to my surprise the jacket was two sizes too big, the pants were two sizes too big and the shirt was probably two sizes too big as well. Even the guy who re-​measured me asked if I was measured there and I said yes. They apologized and informed me I would have to return Saturday morning (the day of my wedding at 10 am) to try on the tux. We had plans to do wedding photos at the cathedral of learning so this really screwed things up. When I returned Saturday morning the jacket still seemed too big and the shoes were tight but it was my wedding day and I didn’t have time. As it turns out the shoes were too small and I ended up having to take them off halfway through my reception. The biggest complaint from my wife was the fact the the handkerchief and my shirt didn’t match. The handkerchief was the color it was supposed to be (ivory) but the shirt I received was white. In addition to that, the handkerchiefs did not stay up. they had all fallen down into the pocket This completely RUINED our wedding photos! Everyone was unhappy with that and said I should complain. So a week later I went to see the store manager and basically I was told by him I should have been there to try my suit on, on Tuesday, it was my fault. As for the shirt and handkerchief debacle I was given a $ 25 gift card… :-|
I like men’s ware house and shop there often, but I’m not sure I will return there. I know for SURE I won’t ever go back to the monroeville location. I don’t feel that this situation was rectified at all. I feel they were unprofessional to say the least and for a business that specializes in measuring people they should know how to!

First I would like to say that this Men’s Warehouse deserves 10 stars instead of five! It was my first time at this specific location and I went there 30 minutes before they closed. I felt really bad, but it was an emergency. My husband had sent out his résumé for job interviews and he called me saying he needed a suit for an interview the next day. I rushed over to Men’s Warehouse and when I entered the store, they already had a suit picked out for him (his measurements were already in their computer from our wedding). Once I approved of the whole ensemble, one of the employees took my husbands slacks and hemmed them up right then and there. The employees didn’t act annoyed or unhappy that I came in so late and without my husband. NOW THIS IS TRUELY CUSTOMER SERVICE!!!