Firestone Mastercare Service Centers

Ended up returning for a second visit because they couldn’t handle an oil change, tire rotation, and inspection. I drove away with my car sounding like death, but supposedly fixed. Come to find out they didn’t even rotate my tires, as requested.

We really like the Firestone near the Monroeville Mall. We have had some trouble at other big-​name auto shops in the past and my husband was hesitant to have my car inspected at Firestone when we first moved to the area. Since he was out of town and we were brand new to the area, I went anyway and am thrilled that I made the decision to give them a try. We have been going for two years now every time we need anything taken care of. The shop manager is trust worthy and honest. He’ll make a recommendation and thoroughly explain why he is recommending the change, but he does not push you to accept it. Because of the way he does business, I can trust that when he says «I highly suggest you get this done» it is important.
The front desk service is fantastic as well. They are always friendly and polite and will do everything they can to accommodate you, even if you walk in or call with short notice. We always have a good experience with the front desk.
There is some room for improvement when it comes to the waiting room. It could definitely be a little more comfortable as sometimes customers can spend hours waiting. Refreshments of some kind would be welcome and seating is limited-​especially seating near outlets, so customers can work while they wait.
I can’t speak for all Firestones, but I highly recommend this one.

So I have been to a few of these Firestones and Jiffy Lube type places with my company car because of the fleet services preferred vendors. I have been to both this Firestone location now, as well as the one on William Penn Hwy just down the road a bit. These two locations are not created equal in my experience. If you want a good, trustworthy Firestone to go to, I say go here!
I had just had my car into a Jiffy Lube for a check up exactly two weeks before I had to come in here… they said everything was fine, did what they had to (change oil and filter) and sent me on my way. I do not expect them to find every little thing but when they said they did what the Fleet company had asked, I assumed that they looked at some of the other basics. My check engine light came on Thursday (just 13 days after this) and I had to get it in somewhere. I remembered that the Mall had a location (at least I can go get lunch and walk around if it will take awhile, right?). The location on William Penn Hwy was fine but after I had my experience with this one, I will be loyal here… they were able to fix something that the Wm Penn Hwy location could not and was not willing to (a terrible sound of a loose heat shield).
They got me in right away, kept me posted on where they were at with things, looked at the whole picture of things, dealt with my Fleet company, and fixed something that I was told could not be fixed. The few staff that I had interacted with were so helpful and nice too. This made what was an annoying experience and unforeseen problem/​stressor better.
I will definitely be taking all of my service here now as I cannot complain about anything.