Biondi Motor Company

I leased a 2014 Lincoln MKZ I love the car but the service at this dealership is awful. It would take over 20 minutes for me to drop my car off for an oil change and no one looks up from their computer when you walk into the service department. I used to have an Infiniti and their service was impeccable they knew me by name and I was in and out in 2 minutes with a loaner. I wrote several bad reviews with surveys and no one ever contacted me. I can’t wait until my lease is over. I will never go back!!!

Well I go hear instead of ford next door since the inside of the dealership is nicer.
Took the car in for brakes and they made us wait 4 hours to tell us they could not do them as they were on back order with no estimated time frame. Very poor customer experience.
Came back two weeks later to have them fixed and was told they could not wash my car while it was in for the service. Never heard that one before?
Never going back here again!!!

I have not personally purchased a vehicle from this dealer but my recent experience with them has lead me to write a review anyway. I was browsing used vehicles online and came across a beautiful Chrysler 300 at Biondi for a reasonable price. I gave them a call about the car and when I told them which car I would be potentially trading in towards the 300 the sales woman became very excited and talked me into going there that day for a test drive. I took the car for a test drive with a very friendly and helpful salesman named Ron, then we started looking into what kind of deal I could get for the car.
After a while of waiting, the sales manager came in with a trade in offer for my 2011 Ford Fusion that was beyond unreasonable. They would not budge on the price of the Chrysler 300 as it was a «no haggle price» and they would also not increase the trade in value of my car. When I began to tell the sales manager that I was not happy with the deal and that I was offered almost $ 2,0000 more for my vehicle from #1 Cochran where I purchased it she became extremely defensive and rude. Instead of trying to work out a deal with me she began to defend the offer by saying their prices are the lowest in the entire city and that no dealership would offer me more for my car. This is completely untrue as I was offered more by #1 Cochran and I have seen similar Chrysler 300’s selling for less.
After declining the offer she tried to tell me about other cheaper vehicles for sale which I had no interest in. After her condescending attitude I would never want to do business with such a dealership that talks down to its potential customers. I will say that the salesman I first spoke to Ron was extremely nice and helpful, but when it came to the higher ups who are the decision makers I was very put off by the experience. I will happily stick to #1 Cochran where the entire staff is much friendlier, more helpful and willing to negotiate prices.

I leased a 2007 Mitsubishi Outlander from Biondi, brand new. In 2009, with just over 30,000 miles on it, the car CAUGHT FIRE. Driving down the street, smoke started coming out of the vents. I got out of the car, and within two minutes, the entire car was engulfed in flames. Never having been through something like this before, I opted to take the car back to Biondi, as they were the dealership who sold it to me and serviced it. When we arrived at the dealership, they said it was okay for us to go home. I was perplexed, as the agreement with a lease is that you make a payment and they provide a vehicle. Considering mine was burnt to a crisp, I anticipated that Biondi would provide me with another car, if nothing more, a loaner. This was not the case, though. I was furious and asked to speak with the manager. When he walked into his office and he told us that I need to take it up with my insurance company. I told him I need a car and that I’d have no way to get to and from work. For as long as I live I will never forget, nor forgive what he said next. He leaned back in his chair with his hands behind his head, and a stupid grin on his face he said «that’s not my problem.»
My insurance company totaled the vehicle. But before they did, they hired a forensic fire expert to inspect the car. It was determined that the cause of the fire was a faulty wire harness underneath the driver’s seat. That wire harness had been recalled, and I had the recall addressed AT BIONDI! So not only are they bad human beings, but they hire incompetent technicians to work on their cars. In the end, there was no recourse for me. Biondi refused to assist me in any way, shape or form, and Mitsubishi would not either. Not a single apology, not an ounce of empathy, just smirks and chuckles at my misfortune.
Take advice from my nightmare: never… ever…ever…under any circumstances buy a car from Biondi. What a shameful, disgraceful company.

I will never go back.
I found what I thought was a very good deal on one of their used cars online, so I sent an email from the site, asking if it was still available and went to bed. A saleslady called me the next day to tell me it was still available and invite me to call her back to set up a test drive. I wasnt able to return her call because I work at a job where I am not allowed to have my phone. As soon as I left work, I called her back to let her know I was heading over to her dealership, and I could tell she was upset that she had just left for the night. I apologized, even though I really dont have to as a paying customer, and she offered to come back to her dealership to show it to me. At first I liked this approach, because it made me feel like she wanted my business. I eventually realized she just wanted desperately to make a sale.
When I arrived the place was about to close within 30 minutes, and I didnt want to inconvenience anyone, so I kept my test drive brief, applied for the loan, and really didnt spec the car out the way I would have, had I arrived earlier in the day. After the loan was approved the next day, I went back to spend more time with the prospective vehicle, making sure that I was going to be happy with my purchase. Interestingly, there were 2 chips on the windshield and the cloth around the rear seat was completely falling off, with pet abrasions and it was missing the levers on both sides that controlled the ability to maneuver the seats. This was well beyond the expected condition of a 2 year old car. One half of the seat flopped down limp and the other didnt move at all, thanks to the damage left by the previous owner. I pointed out the chips in the windshield first, and the saleslady disrespectfully shut me up in front of my kids, acting like it was no big deal. When I then showed her the horrendous back seat, she sighed and said «well what do you expect, its a used car». I didnt even mention the snagged ceiling cloth and minor dings around the edges of everything, which would have been what I expected and paled in comparison to the damage to the seat. I was able to put my hand into the housing where the lever once sat on this manual seat, and get it all the way in up to the wrists. It was clear this vehicle was not ready to be put on the lot, and it was also clear my salesperson could have cared less that I felt this way. I had to ask her permission to look at other cars, and that is when she got very smug.
We drove another very nice car, and I was hoping it would work for me, but while I was driving, I was thinking about how it really wasnt the vehicle I had my heart set on. Im trying to raise my teenage sons to be kind, respectful young men, so I was EXTREMELY patient with the attitude she was giving me in front of them, even when she insulted my driving (she said «wow you sure do like that break pedal» — we were in stop in go Monroeville traffic behind the mall, that’s pretty much what everyone has to do there). After we got back to the dealership, she went right up to another couple and started selling them a car. I was actually pretty happy at that point, because I thought that she had given up and the pressure was off, so I took my boys to Wendys for some lunch. Thats when I saw she was calling my phone. She left me a terrible voicemail. She basically said that I was ungrateful to leave and not say goodbye after she went out of her way the previous night by coming back to show me the vehicle.
This was the tip of the iceberg. I sought out the feedback link on their website, I typed up a long email, just like now, in the hopes it would be sent to someone higher up to coach and develop her. Surprisingly, it was sent to HER. As soon as I hit send, I got a automated read receipt from her inbox, thanking me and letting me know she would get back to me. I can honestly say I have never felt so insulted at an establishment. And to think, there is no way to pass this feedback on. That is why I am here.

So my wife wants a new car and I heard good things about the Lincoln MKS so I went to Biondi in Monroeville to test drive it.
I pulled up and walked around the lot for over ten minutes while three or four salesmen saw me outside and not one came out to greet me.
So I went inside and for over ten more minutes not one salesmen even acknowledged me. The first person to say anything to me was the janitor of all people. He liked my tennis shoes. LOL!
Anyway, so when I finally got service the guy was very nice and took me on a test drive in a beautiful red on black leather MKS. It was fully loaded with navigation, backup cam, heated and cooled front seats, hid head lights, ambient lighting and it can even parallel parks itself like the Lexus LS 460.
It comes in front or all wheel drive. All in all a really nice car but for $ 50,000 plus new I could buy two certified pre owned Lexus’.