#1 Cochran Monroeville Collision Center

This collision center has made me never ever want to buy another car from Cochran again! I was in a accident in early December, I did not receive the quote until mid to late January. I then didn’t receive the fixed car until March. When I received the car back the trim was all wrong the heater did not work and one headlight did not work and today I found out the windshield wiper fluid container leaks. To top it off no one would return my phone calls and they were completely unprofessional. I will never recommend Cochran to anyone because of this experience. I have had to shell out money from my own pockets to fix their mistakes because I am exhausted from trying to get my car fixed.

My only regret with this review is that I didn’t think to post it earlier.
In early 2012, I graduated college and was moving to the Greater Pittsburgh area for my first «big girl job». The day I moved, I hit black ice and wrecked my 2007 Subaru Impreza into a ditch. It sustained extensive front end damage and AAA recommended I take my vehicle to Cochran Collision Center.
It took over a week for them to make the repairs to the vehicle. Despite having an appointment to pick my Subaru up, I waited over an hour in the waiting room. When someone finally came to show me to my car the front end looked great. However, now it also had back end damage.
It was very evident by the white paint scrapes and a large dent, that someone had hit the rear driver’s side bumper. The gentleman that escorted me to my vehicle insisted it was there when it was delivered to Cochran. He continued to insult me saying it was my fault, since I only gave them permission to fix the front end damage. He then began pressuring me to come inside and sign the paperwork. I was never in an accident with another vehicle. He was clearly insulting my intelligence.
In the end, I requested they take a look at the pictures they took when my vehicle was dropped off. He eventually came back and informed me I was indeed correct and the damage had occurred while my car was on their lot.
After almost another week, they fixed my car for the second time. On their bill.
Fast forward to why I decided to write this review now. My car was again, hit while parked in a parking lot. So, I took the car to be repaired. The damage was on that same rear driver’s side bumper. The body shop repairman not only immediately noticed it had previously been repaired but commented that it was «some of the worst bodywork he’d ever seen.» He explained that it had never been repaired to the correct standards.
I still to this day feel that Cochran Collision was taking advantage of me. If I would have agreed to sign the paperwork and had left their lot, they never would have been held accountable. Looking back the way they treated me still angers me.
I don’t trust them and I truly hope you won’t either.