Storage Court – Monroe

I’m sorry to hear about the other reviews on here as I have rented here twice and I haven’t had any problems.
Location:
I rent at the Van Guard location in Monroe.
Pros:
–They have a truck that you can rent out for move in (free) and move out (cheaper than U-​Haul)
–The customer service is great and they actually remember your name. Which is usually unheard of.
–They call you back (I’ve had a lot of places not return phone calls and that can be frustrating)
–The place is clean
_​The prices are good. I called around to get a large storage unit and this was the best one closest to the eastside.
Past Experience:
I’m the kind of person that asks lots of questions until I have a complete picture so it can be annoying to customer service representatives. :) This month, I was thinking of upgrading to the largest storage they have and they took the time to answer all my questions in a patient and friendly demeanor. I really appreciated that. On top of that, I had them put a hold on the unit and told them I’d call them back the next day. I totally spaced and did not call them back. That Friday, they called me (and left a voicemail since I was away from the phone) and asked me if I still wanted it since they had another interested party. I apologized and told them to give it to the interested party. They totally understand and thanked me for calling them back.

Came here at 12:50. One sign on the door says they are on lunch from 12 – 1, another says they will return at 2… very disappointing customer service. Had to wait till they came back.

The manager is hateful and rude. Very condescending She says they go over everything but they do not. They do not have lights in the units at the annex and the rates are unbelievable. She also had the nerve to tell me my furniture was too large no one should have stuff that big. It is a storage unit. Most have doors that roll up but if you go to the annex they only open to the side and are barely big enough for a fridge to fit through. Two screws hold this in place. We asked to remove the door and replace when done. She absolutely refused so we had to rent a second unit at her other complex just to store our stuff that would have fit through the door had she let us temporarily take it off. It is my own fault for thinking that this place was good. It is absolutely not. Save your money and rent from one of the other places in Monroe. Oh yes and make sure you don’t bring people to help you. We had hired a moving company (highly reputable and been in business for years) she proceeded to degrade the workers and it was atrocious!