Stacy’s Travel

Used Stacy for the first time and had a great experience. I will continue you to use her. It was just a simple booking of roundtrip airfare. I did like most and was going to get it online, however, it was confusing to me. Mostly on the roundtrip ticket on the departure time. I also was concerned about the baggage fee’s, not knowing who charged what for baggage. I was also concerned about finalizing since the tickets are nonrefundable. After spending couple hours over the course of a few days of wondering what to do, I contacted her office and had the ticket booked that day. Not only did she find a flight that worked for me, on a good airline, it was $ 15.00 cheaper. Great job Stacy and crew. I also like supporting a locally owned business when I can.

I wish I could give ZERO stars, but that isn’t an option. We booked a vacation a year in advance. Life happened and we had to cancel a few months later due to unexpected financial obligations. They told me we had to come in to cancel. I did. When I was told there is a cancellation fee for Stacy’s Travel (not the cruise line we booked through) I took my credit card out. I get it, nobody is happy to have to pay a cancellation fee, but I understand why they do. It was $ 25 a person and yes they did charge a cancellation fee for our two children that are 7 and 5 years old, so $ 100 bucks. Whatever, I get it. I handed my credit card over and Stacy, the owner herself, sat behind me saying, «My employees don’t work for free» and things like «You don’t work for free why should we.» Hostile. Another woman started pulling out the contract and making copies and trying to show it to me, to which I said, «I agreed to pay it already, I don’t need to see the contract.» So, as the environment grew more hostile with unnecessary comments, the poor women actually helping me wrote down my credit card information and then told me I could leave. I went to leave and Stacy stood up and said, «I am going to call the police if you leave!» (RIDICULOUS!) She stated I had to sign my credit card statement, which the employee hadn’t even run my card yet, she was going to charge it later (like you would over the phone with the expiration date and security code on the back). Stacy and two other employees bullied me while the woman typed my information in and charged my card. This seemed to take a lifetime… I was called a «terrible client» and Stacy said «We don’t want your business.» I commented about that and said, «This is disgusting» and the women called me disgusting back and laughed at me. I mean full-​on bullying, all because I had to cancel… just gross. I’ve never been talked to that way by a group of strangers. Terrible business. Terrible employees. TERRIBLE SPITEFUL OWNER. Shame on them.

An industry that has been almost made extinct should not suffer in customer service. Our one and only visit to this travel agency has convinced us that small and local is not always the best option.
Two women sitting at desks. One is taking a phone call. The other explains to us that she only handles documents and paperwork. Hmmmm. we did not even ask anything. No hello… just a declaration of her job functions and how they do not relate to any questions or concerns we may have.
We promptly walked out the door…
Your choice to go here but here is an inkling of what may await.