Mavis Discount Tire

The manager Brian is a stand up guy and takes his job very serious, he is definitely an asset to mavis tire. great customer service. recommended.

Giving 1 star only because you have to. BEWARE. We purchased 4 new tires for our 2006 Toyota from Mavis. Had them installed by Mavis. The Mavis service rep tells us we need new brakes but we decline. We take the car directly to Freemans in Harriman and they confirm we DO NOT need brakes. While the car is at Freemans, 1 of the new tires goes flat! Freemans says Mavis didn’t change the valve. Says valves on other tires should be changed too. We go back to Mavis and tell them. Mavis fixes the tire but unbeknownst to us, does nothing about other valves. A few days later, at 2 AM, 2 other tires are flat. The car is stranded 30 min away in Middletown. Fun. Next morning after being on hold and «disconnected» 16 times (I am not exaggerating), Mavis manager Brian offers no solution and says he’ll call me back. I suggest that maybe he can get Middletown Mavis to change the tires. Brian never calls back. Day and a half later, hubby and I take an air pump, 100 ft extension cord, WD40 and a hammer out to Middletown, hookup pump to a nearby hotel, blow up one tire and force off the other oddly stuck tire with hammer and WD40 so we can get the donut on. 3 hours in the cold and sleet. More fun. We drive car at 35 MPH to Mavis in Monroe stopping to blow up the still failing tire 2x and check on donut. Manager Brian seems surprised to see us. Says Middletown Mavis was supposed to call us but admits he spoke to them that morning and confirmed they forgot to call us. No explanation as to why he never called us back other than he was «really busy», or why he made little to no effort to help us. He checks out car and confirms they failed to change valves despite the instructions we passed on from Freemans with the 1^st flat tire. I now finally have 4 new tires that are not flat (Freemans confirmed without charge that the tires and valves are now good) and a $ 100 gift card that’s «in the mail» that I will never use because I’m never going back to Mavis in Monroe. CONCLUSION — DO NOT GO TO MAVIS IN MONROE. You’d think after the first flat, they would have made sure the rest of the tires/​valves were good. You’d think after the next two flats and the 2AM stranded car, they’d make a real effort to make things right. But Brian at Mavis was just too busy. Freeman’s Auto in Harriman is right down the road on 17M.

Went in for an oil change with a price quote over the phone $ 60 – 70. While waiting in the waiting room, they approached me to tell me it will cost more because my car requires more oil. Wouldn’t they know that when I came in at first? They didn’t even know what type of oil my car required and I had to get the manual to show them. When it came time to change the oil, they had to send a guy across the street to buy more oil. Why do oil changes if you do not have the supplies on hand? A week after the oil change, I get a message the oil needs to be changed now. Went back to the store, they had two workers looking on their iPhones to find out how to reset the message. Incompetent manager and service workers have no experience. Don’t waste your time and go to a legitimate place to service your car.

I got a flat tire and had the tow truck bring my car to Mavis. I called ahead to let them know I’d be coming. Brian and Patty were extremely helpful from the minute I got to the store. They gave me the information I needed to make a smart decision in regards to replacing my tires. All staff are very helpful and friendly. Thanks again for making my not so good day a better one.

Worst service ever will never use or recommend Mavis tires again well at least not this place
I Was getting 4 new tires I called 3 days in advance as well as in the morning of pick up. I called to verify if the car would be ready before I drove 20 miles to pick up they advised it would be ready Upon arrival car was sitting there not touched at all. They gave me every story in the book and now I have no choice to wait and I’m late for late for work
Very disgusted with this place

So I went in for an oil change and asked the person behind the counter if it came with a tire rotation. They told me yes. When my car was done you can imagine my surprise when the bill was $ 45. They told me for the oil change and tire rotation and that they told me they can do a tire rotation and it doesn’t come with the oil change. So I got past the misunderstanding and bad customer service went to my car to find that my newer tires were still on the back and they charged me $ for a tire rotation they didn’t even do. Never going back!

After discussing the issues with corporate and management in the Monroe location I can happily report that my issue has been resolved and my last experience at that store was error free and everyone was quite nice to deal with.