LCM Cabinets

I have mixed feelings about this business. First the good:
1. They were very communicative for the most part, Lauren was very responsive to questions.
2. The delivery, once arranged, was on time.
3. The front of each cabinet was covered with protective paper during delivery for protection.
4. LCM was very willing to work with me directly when I changed contractors.
5. They worked with me to find a custom stain that I liked.
6. The cabinets appear to be good quality, not great quality for custom cabinets; with full extension drawers and soft close hinges. However, no one is going to look at the kitchen and be wowed by these cabinets. (They are shaker style stained a medium stain)
The challenging:
1.Two cabs were delivered with drawers missing, we did not notice until we unwrapped them. When I contacted LCM, they said that they had been damaged and new ones ordered. However, nothing was said until I reported them missing. And we do not have a delivery date for the replacements.
2. I was charged for and received crown molding, even though I was very clear that I did not want it. When I brought it up after delivery, they said that I approved it. I had not approved crown molding.
3. I asked for some of the custom stain, and I was only given a tiny bottle, approx 20 cc’s.
4. The delivery person was pleasant, however, they sent him alone with some large cabs that were impossible for one person to handle. Luckily, my contractor had come over, or I am not sure how he would have unloaded the truck without damaging some of the cabinets.
5. My contractor has had to struggle to fit the cabinets and the fillers, several were the wrong size, which is typically not as necessary with custom cabinets.
6. They delayed my order several times due to other projects. This was not a big deal as I was not in a big hurry.
So some good and some challenging issues. Would I use them again? Probably not, too many other choices for custom cabinets in the area with excellent reputations.