GuestHouse Inn & Suites

Unfriendly manager. Mold in places. Best thing here is the kitchen. Wouldn’t stay here again.

Extremely accommodating from the phone call to reserve to the time of checking out. You get a nice breakfast, cinnabons, nice muffins, bagels, make your own waffles, yogurt. No eggs but sausage links to go with the waffles which, btw, were yummy! The lady attending to the breakfast bar was very attentive to everyone making sure they could find everything they needed and helped me with the waffle maker since it was the first time I’d used it. Only thing I would suggest is that they have an option for a tray and paper plates for breakfast in case you wish to take it back to your room. We also had 3 small dogs. $ 20 for all 3! No issues or problems. That’s better than what we could do with a kennel!
I would also suggest a folded blanket and 2 extra pillows in the closet for people like myself that need more pillows and cover. They made our stay every pleasant and enjoyable and we’ll stay there again I’m sure!

A nice clean place to stay in a town with few options. The accomadations were very satisfactory.
We stayed in a suite for 7 days. The suite means a 3 foot dividing wall between the bed and couch bed.
Bathroom is good size. Small refrigerator with bar sink and microwave. Ironing board and iron are located in a good size closet.
My issue is with housekeeping. 2 of the 7 days they did not clean the room. If they see a do not distrub tag, they fail to return later to clean.

Pleasant place to stay. Clean with efficient staff. The price was decent. There is an indoor pool which is nice as is the noon checkout. We were there for the the 4^th of July and our rooms had great views of two fireworks shows and a third in the distance. I will stay there again.

DO NOT USE FOR GROUP RESERVATIONS — SHADY BUSINESS PRACTICES
I had the most unprofessional experience here ever. I am my daughters soccer team travel coordinator and have made numerous group hotel reservation bookings in the past several years without issue. This Guesthouse Inn and the booking manager Bill put a stop to my good luck.
I called Bill to check into a group booking — asking for 12 rooms. He said he had 10 rooms available and quoted me a price of 115.00. I said we would take them. I asked for a contract to be emailed and he said he didnt have contracts but he would call me back with all of the finalized details.
The next day he called me back stating the rooms would be 125.00, he could only hold them for 7 days before turning them back into inventory, and he only had one type of room available (all different information than what was given initially). I was very disappointed with this unprofessional service and should have stopped and gone elsewhere at that time but decided to move forward since I had already invested so much time into this hotel thus far. I confirmed the group booking.
The very next day I received a message from Bill stating that they would have to release the rooms as the hotel was filling up and he wouldnt be giving us the 7 day agreed upon time frame for parents to call in. I was very angry at the bait and switch and called back but he did not return my call.
The next day I received notice from a parent that the hotel was booked and they could not honor our booking. So basically he undercut our team to fill the hotel up quicker.
I called Bill and expressed my displeasure of his unethical business practices and he just kept repeating that the hotel had filled up.
I called corporate headquarters and expressed my concern over the shady business practices. They apologized but an apology certainly doesnt fix the dilemma we are now in with no hotel for our team for a tournament.
All hotels I have worked with (Holiday Inn, Sheraton, Doubletree, Oxford Inn, Ramada, Best Western) have ALL been professional, efficient, honest, and easy to work with with group bookings. Guesthouse Inn has a LOT to learn from other hotels on how to handle group bookings. Unbelievable. I will never book any stay with them anywhere for any reason.

This hotel is modern, clean, spacious… feels like home.
We stayed here on New Years eve so we arrived late in the evening as expected… no problems with checking-​in. We brought our two labradors with us, not wanting to leave them at home along overnight. We inquired with the hotel on their pet rules and of course paid a reasonable pet cleaning fee. Now these are not your average dogs… while they are both «Black» labs, and Maddie is average 60 pounds, Charlie is over 100 pounds and is big and bossy. The front desk welcomed them both as if they were their own.
Parking was simple.
This hotel had a very good hot breakfast.
The beds were ideal, very comfy, warm, and plenty of pillows.
A very nice hotel that I welcome staying at again when in the Monroe area.

GuestHouse Inn & Suites Monroe is a 3-​story Business-​class Hotel located conveniently on State Route 2 in Monroe with plenty of restaurants and resources nearby.
HERE’S WHAT YOU NEED TO KNOW:
CLEANLINESS:
Very clean. Found no critters, bugs or any unwelcome guests. Bed was clean and smelled fresh, pillows were fresh and new-​ish. Room smelled clean, clean carpets, very little dust or residue on any surfaces, bathroom was mopped and wiped down, no spots or smudges on the mirror or any glass surfaces. Exceeded expectations.
BATHROOM:
Engineered countertop surfaces, toilet and shower/​bath in same room. Tile floors. One sink, overhead lights above mirror. GuestHouse Inn & Suites provides a standard assortment of soaps, shampoo, conditioner, lotion and gel, as well as shower cap, and towels, bathmat and floor mat replaced daily as needed. Shower is LOW PRESSURE, and has three settings at the showerhead, a gentle wide setting, a useless 2^nd setting, and a «massage» 3^rd setting that is the only way to get decent water pressure. WORST TOILET PAPER I HAVE EVER USED.
BEDROOM:
One King Bed, medium sized room, lots of space. Bed is comfortable, sheets fit well and feel and smell clean. Four pillows provided, marked with «Soft» and «Firm», which I thought was cool. There is a desk provided, which is essential for business hotels, where I found myself working in the mornings and evenings. Desk Chair is comfortable, coffee pot is on the desk with provided coffee.
Plush seating chair with pullout Ottoman in corner. Full size Ironing Board with good Iron. Suitcase Caddy provided. Lighting is overhead canister lights with Lamps, individually controllable. Closet with mirrored door. Only one real complaint: Not enough outlets for business travel needs. Good thing I carry my own outlet expansion strips.
KITCHENETTE:
Oddly, for a business hotel, there is no kitchenette; and not even a microwave or refrigerator, which was disappointing since I had leftovers to chill and no way to do it.
SMOKING:
No smoking here. In fact, they make you sign something saying that they will charge you if you smoke in the room. Windows don’t open either, so forget it.
CLIMATE CONTROL:
Climate control has heat/​cooling, and is very efficient and quiet. I was always comfortable in-​room.
NOISE LEVEL:
Walls are thin. I could hear conversations on both sides of me, thankfully they were short. Noise isolation from outside is good, except for when the freight trains roll through the neighborhood every few hours. My first night, I kept getting woken up by the trains blowing their whistles.
INTERNET:
Internet, when it works, is good and relatively fast. My first night arriving, the Internet was not working well and I ended up spending about 5 hours doing what I usually take 15 minutes to do. Manager fixed the problem the next morning when I informed them, and it worked great since.
TV/​MEDIA:
32″ flat panel LCD TV in a hutch. Limited local channels (about 20) with HBO.
HOTEL:
3 Floors with Elevator and Interior Hallways. 44 Rooms, 18 Suites. 4 ADA Rooms. Pool, Hot Tub, Laundry Room all Interior. Front Desk in Lobby staffed 24 hours. Meeting room and small business center desk, Dining room with TV.
POOL:
Medium sized pool with a Hot Tub on the side. Access by card key only. Clean pool, heavily chlorinated water. Hot Tub was the perfect temperature and jets worked well; perfect for soaking in after a long day working. The whole time I sat there, I didn’t see anyone else come in so I had the place to myself. Very nice.
PARKING:
Parking is plentiful. I always got the same space all the time, just a few spaces from the entryway.
SECURITY & SAFETY:
Safe. Access to the hotel is through the main lobby, which is always staffed. Interior hallways throughout, with security cameras. Access to special rooms are by card key only. Exterior is spacious and well lit. The area has restaurants and other hotels, and is not in a sketchy area.
SERVICE:
Professional and courteous, but not particularly friendly. They took care of everything I needed take care of, but did not make me feel particularly welcome.
CHECK-​IN/​OUT:
3PM Check-​In, 12 NOON Check-​Out (which was nice)
BONUSES:
«Deluxe» Continental Breakfast is pretty good. They serve CINNABONS (OMG!!!), and link sausage and eggs, which I ate a lot of. Oatmeal, Juices, Fresh Waffles, Muffins, Bagels, Toast, etc. I was very happy with this.
COST:
$ 114 King, $ 124 2x Queen, $ 134 King Suite w/​Queen Sofa Bed
VALUE:
Decent value. You get what you pay for here.
BOTTOM LINE:
3.5÷5 with a nod to 4. GuestHouse Inn & Suites met and in some cases exceeded my expectations. I had a comfortable stay, I enjoyed the deluxe continental breakfast, and everything I needed taken care of was taken care of promptly. Check in and check out was easy, and the hotel and my room were cleaned daily with no complaints. I would stay here again.