First Care Physician Associates

I repeat what others have already said — the front office staff is horrid. There are sign-​in windows, clearly marked for walk-​ins and appointments. But everyone goes through the walk-​in window, so you have no idea where you are in the list of who is going next. A 2 hour wait is nothing. Last time I was there, they couldn’t get a BP. I told the technician that the cuff didn’t feel right, but they kept trying to use it. Then the same tech used a portable unit for BP and still couldn’t get it. I WAS OBVIOUSLY NOT DEAD. But they decided that I was problably having a heart attack. I told them it was just a bad cold, maybe a virus. No, I was dying according to the crack staff. So they called the police and the ambulance and shipped me off to the hospital. Emergency room staff asked why I was there — I honestly didn’t know, since all I had was a bad cold, maybe a virus. My BP was fine, and always is when the correct equipment is used. I was released with an RX for steroids to reduce the swelling in my nose and throat and chest (bad cold, maybe a virus). There I was, 25 miles from my car, which was back at the First Care office. I admit that Good Sam in Suffern got me home in a taxi that they paid for with a voucher (and a driver who scared the bejesus out of me). What a waste of 7 hours for a bad cold, maybe a virus.
I have gone to this place before, primarily when I thought I might have a bladder infection, and never ran into this level of un-​care before. A word of warning to you all — do not get sick on any kind of holiday when you can’t get your own doc. This place is not the answer.

If I could give this place zero stars I would. The front office is apathetic and rude and you could wait over 2 hours to be called into see a doctor. Not to mention the TV in reception is always blasting an awful daytime program that eliminates the ability to read, think or desperately cling to the quickly unraveling strings of sanity while waiting for hours. The only reason I went was to see my awesome PA who no longer works there.

Medical staff is thorough. Receptionists can be less then friendly. Walk-​ins are convenient but can be overcrowded at times… Overall good and I would recommend to others…

The receptions are very rude. Maybe it was because they were working on a Saturday. Don’t expect to be admitted at your appointment time. Waited here over 2 hours for my mother to get her blood drawn. Not looking forward for the return visit for the results. Can’t recommend this place.