Dunkin’ Donuts

Forget this place if you are in a hurry, or if you actually want to sit and carry on a conversation with someone. Inside service is very slow and the country music they play is deafening.

Typical DD. Drink a bit too sweet but the presentation was nice. No problems with customer service.

Worst customer service ever. The employees would rather chit chat and gossip than so much as greet a customer. Waited 3 minutes with no one so much as telling me they’d be there shortly. Walked out after I realized I was wasting my time. This is why I choose to support small businesses. Employees treat customers with far more respect. Such a shame.

Standard DD as another stated; however, customer service is NOT consistently bad. Yes, there seems to be an employee with a sour attitude that takes your drive-​thru order, but not the one who actually greets you at the window. I don’t know. For what it’s worth, she just seemed rushed more than rude. [Anyone love NYC? You know exactly what I’m talking about then.] At least whenever I do sit inside, everyone behind the counter is more than amiable. Ultimately, no big reason to avoid this DD.

The donuts are standard D&D fare. The issue I’ve had each visit so far is the service. Specifically each visit a particularly pushy, impatient female order taker over the intercom. The cashier at the actual window was fine, it’s the behind the scenes individual. Patronizing attitude. No one else was in the drive thru line before or behind me so… why so pushy in making me hurry to order and nagging me when I’ve not decided and I’ve already asked politely for a moment? 2 strikes so far when visiting with my child for a random morning treat 2 separate visits. Even my 9 year old commented on it this AM and I hadn’t said a word to him about it! Wow Mom why was she being so pushy?! I won’t bother stopping at this location again. Not the way I need to begin me or my child’s day, – with aggravation.
To this staff member: So sorry to have inconvenienced you with my patronage to your business and ensuring you thereby have a job! But it shows that you’re not exactly happy with that position in the first place, so I guess this store can die out along with the other businesses surrounding it on that end of Independence/​74. Good luck overcoming this obstacle and having this location stay afloat.