All Wrapped Up LLC

Lisa was chosen by my cousin for chair covers for her wedding. Initially she was very pleasant and she was punctual on the day of the event. After arriving and getting covers partially placed it was evident even from a distance that the covers were noticably wrinkly. This was voiced to her and she then received an emergency phone call and had to leave. This was also not a problem, and understandable. She informed us she would be back before 4 to finish placing the covers and tie on the bows, and that she would also bring an iron and iron the covers as well. At about 12pm we had still not heard anything and we thought we would help out and borrowed and iron from the church and my mom ended up buying a steamer since it was taking forever to iron each one, so that she had enough time when she returned to finish before the church closed at 5 or 6. However upon starting to iron we found that 95% of the covers were dirty and stained on top of being wrinkled. This has probably not been a problem for her seeing as how most don’t have to look this closely at the covers, and don’t think to do so either. It took TWO of us until about almost 4 to finish ironing all 60 chair covers. We nor my cousin heard from her and it was almost 4. My cousin had to call her and she stated she was on her way but would be there about 4:15/4:30. At this point my mom and her mother-​in-​law and sister-​in-​law had already tied the bows as well. I spoke with Lisa on the phone on behalf of my cousin as she was getting a manicure for her big day. I informed her that all the covers were stained/​dirty, that we ironed all the covers and did everything. She stated she told us she was returning. I then asked her how she planned to get all the stuff done it took 2 of us 4 hours to do in less than 2? She was silent. Then stated she never had any complaints before. This is irrelevant as she had a complaint and a huge problem right now with her first KNOWN unhappy customer. I informed her that if it was my business and it were me I would have been embarrassed if this is the product i supplied. She stated she would have replaced the dirty ones but I am not sure she keeps an extra 60 chair covers with her and at that point I had assume they would have been just like the others. I inquired about some sort of refund. She then got frustrated and stated she would only speak with my cousin because that is who her contract was with. I said that is fine I will have her call after her appointment. In the meantime she went to the church and had pretty much the same conversation with my mom. My mom had to pull off 3 random covers to show her that we were not exaggerating as she was still in denial at the church. At this point we were on our way so that my cousin could speak with her. Lisa, knowing that she was in her way had stormed out of the church slammed the door and everything and left before we could get there. My cousin then tried to call her and she didn’t answer. She left a message stating her disappointment and relaying the same information to her for now a 3^rd time. Lisa left her a short curt message as my cousin missed her call stating she would write her a check for a refund of her security deposit and half the charges. On her wedding day that is the last thing she thought she would have to have a problem with or have to deal with. It is unfortunate and hopefully she can correct this for future events. I however would not recommend her.