AT&T

HORRIBLE!!! Do not go here. Neil (the manager) «helped» us when we went to switch from our regular plan for 2 to a plan for 4 of us with another couple. He told us we would be charged an extra $ 25 per line whether or not we all got new iPhone 5s. Only one if us needed a new phone so we were pretty upset, but after Neil showed us how much we could get on eBay (!!!) and explained we would be charged either way, we signed up, being that it was late and we were tired. It was late, we were confused, so when we thought about it the next day, we decided to call customer service. WE WERE LIED TO SO HE COULD MAKE COMMISSION OR A GOAL ON IPHONE SALES, THIS WAS 3 MONTHS AGO, AND NOW HE IS AVOIDING US AND WONT REFUND OUR DEPOSIT EVEN THOUGH WE SENT THE PHONES BACK WITHIN THE 14 DAY REFUND PERIOD! He sent the phones back, we never even saw them. Corporate customer service has been helpful, but being that this is a franchise store (which we found out after the fact) they can’t help with the refund being that the store charged us, not AT&T. Neil is not answering our calls, the owner won’t call us back, and pretty much this «manager» is out to screw people. Avoid this place at all costs, evening you have to drive further to another AT&T store.