Imports By Day

I brought my Audi to Imports by Day to have some repairs done. It ended up being there for a few days due to a part needing to be ordered. When I arrived to pick up my car the male service adviser said to go inside to pay, he proceeded to pull up my car. My car was brought inside the service bay while the adviser took a quick walk around.
Immediately after leaving I pulled into a gas station a few miles away. As I was walking around my car I noticed multiple deep scratches on the left rear of my bumper as well as the trunk and portion of the taillight. It looked like a grizzly bear or velociraptor clawed the back of my car. This damage was definitely NOT present when I brought my car to Day! I take exceptional care of my car and was shocked. I called Day and left a message, then turned around and went back.
The same male service adviser was inside with a customer. When he walked out I stated my car was scratched, which it was not when I brought it there. He said he would be with me in a moment and went back inside. After coming back out again he walked right past me with a female customer. As I started to get his attention he said he would be with me in a moment again.
When he walked back into the service bay where I had pulled my car I pointed out the damage. All he said was «we will take care of it». He didn’t even question that it had occurred. This leads me to believe that he knew the damage was done. I am assuming he was hoping that I would not notice the damage for a few days so they could not be blamed. Zero apology was offered.
I mentioned if he could write something down, just so there is some form of proof that my car was damaged. He arrogantly pointed to his head and said «it is all in here.» I calmly stated that I trust him, but would prefer if something was written down. He then abruptly blurts: «You don’t even know me from Adam. I could take you outside and shoot you… but I am a good guy.» I couldn’t believe that this is how I was being treated as a customer, especially considering my property was damaged, and I just paid over $ 1400 for repairs! He then proceeded to quickly jot down on his business card the areas of my car that were damaged, and then initialed it.
I was told his manager on vacation and would not be back until Thursday (this was Monday). He said to call back on Thursday to see how the situation would be handled, but mostly likely I would drop my car off the following Monday (they would loan me a car) and their paint chip guy would come to see if he could fix the scratches by air brush. I stated that the scratches look pretty deep; I don’t think that will work. I was told if the paint chip guy can’t fix it, then it will go to the body shop.
When I got my car back it was dusk and didn’t have time to do a thorough inspection in the sunlight. The scratch on the trunk was only filled in and still visible from a few feet away. I questioned this, and the service adviser states «well there are other scratches on the car.» So this means that it is okay for them to not fix THEIR damage correctly? I was tired of dealing with this service adviser and ended up leaving.
Once I was able to inspect the car in the sunlight I noticed that ¾ of my rear bumper was a different shade. There were also run marks and what looked to be dirt behind the paint. I went back to Day and showed it to the service adviser and the service manager. They said that they don’t see anything wrong and bring it back after a month.
To summarize since this review is getting very long, I ended up having my insurance company survey the damage and they clearly saw the poor workmanship and issues I stated earlier. Since Day would not take responsibly for repairing my car to the same condition as it was brought to them, I had to take matters into my own hands. I ended up paying my deductible and having an Audi certified body shop fix the damage. They removed the bumper and repainted it entirely (how it should have been done) and I was happy with the results. My insurance company repeatedly tried to recover the money from Day and from what I last heard finally settled with them, but they were not able to recover my deductible. The only positive to this story is that my manager at the time decided to purchase a new Volkswagen at another local dealer due to hearing my experiences with Day. They definitely lost a lot more money than if they just repaired my car correctly.
Note: I have since been to both South Hills Audi and Sewickley Audi for maintenance after I vowed to never return to Day again, and the experience was night and day better (no pun intended)!

If I could give this dealership zero stars, I would. I’ve never felt so insulted trying to purchase a vehicle in my life. I was looking to trade my 2012 Jetta in on a used 2015 Audi A3. The price of the Audi was fantastic, mileage was great– no complaints in that department. The salesperson I had, Edward was extremely nice and caring– no issues with his service either.
My issue comes with the sales manager Brad… My vehicle is in excellent condition (no major scratches, dents, 30,000 miles, interior is in great condition as well). I was offered $ 10,500, nowhere near KBB value. Now, I’m well aware I will never get the value of my car– but please do not insult me. I was given the monthly payments of my potentional new car, I refused. Edward goes back to Brad, who wouldn’t make any sort of deal with me. What? You can’t negociate with me? That’s ok, my money spends the same elsewhere. Sewickly Audi here I come… Or should I just forgo Audi altogether and test things out at A&L BMW?
My previous experience at Day was beyond amazing, I was given more than the value of my car, it was a quick and easy process getting my VW. I’m not sure what changed. Is it Brad? Was this because I’m a woman?
Oh and after I left the dealership, they had the nerve to email me the car I was just looking to purchase. What? No, I’m ok. I can go elsewhere.

My son’ has a 2009 VW EOS with about 26 000 miles. It’s out of warranty. The check engine light came on and it was leaking antifreeze (tiny bit). They had the car forever, replaced the pump (got VW to pay for some of that) then called and said the fuel injectors were bad (really?) costs to replace 1700. I put apiece of cardboard un der the car in the garage. It was still leaking, now more than one spot. Took the car back. Let them have it for 10 days while we were out of town. Norb said the plug on the oil pan was stripped and the pan was cracked. A mere 500 or so to fix it! They came up today and picked my son up to take him down to get a rental. Imports by Day will pay for it this time. THIS is the worst service center I have ever dealt with, they never return your calls and never have your car when promised. When that car was brand new (hardtop convertible) 600 miles on it. The roof got stuck and went off track. They said my son caused it, would not pay a dime. It was almost 10,000 dollars. VW is horrible, horrible, horrible. They could be giving cars away and we would have to pass. I highly recommend finding a different place to do business. What is terrible is you have no recourse but to pay! I know the odds of fuel injectors going bad… I don’t believe them, but am at their mercy. Stay away and save a lot of money. I hope this helps some people, I wish I would have read a review or two before purchasing from Day!!‘
I had to add this today… Norb said there was something wrong w the transmission, the car would not back up. OMG BUT he said he got VW to pay for that repair (1700 dollars) This is insane since the car has been going backwards w/​no problem. Not only are they scamming customers, they are scamming VW for warranty repairs that are not necessary. The car is home now today. I put s sheet of panelling under it to check for leaks in the morning. Betcha there are a few. STAY AWAY!

My wife and I were very pleased with the service we received at Imports by Day while purchasing our new VW Passat this past week. Craig and Brad were extremely knowledgeable, professional and displayed a high level of customer service.
My wife had driven a Subaru for the past 6 years and had several questions regarding the safety and performance of the vehicle. They not only knew their product line but also their competitors. They went above and beyond to describe the technology and engineering that went into the many safety features available in the Passat without downgrading the competition. A major deciding factor of our purchase was the ability to take the Passat home overnight to get a real life feel for driving the car before we made the purchase. Test drives are nice but until you take it on your daily routine you don’t know how well it will perform.
In addition to the numerous safety features that my wife was insistant on, the Passat has plenty of gadgets, a ton of power, is very spacious, and looks «gorgeous» as my wife would say! We would highly recommend not only the Passat but more importantly Imports by Day for their amazing customer service and selection of vehicles. Great experience overall!

Terrible service. When I picked up my VW after a state inspection and 60k service, the engine light was on and my turn signal bulb was out. No one checked to make sure the engine light was not on before they returned the car to me. Further, the service department does not answer their phone or check their voicemails. Not one employee apologized or for the inconvenience when I returned.
After the engine light came on again a day later, I escalated the issue to the general manager hoping for someone to take some accountability and was surprised to find that he did not care about the case or about my business. He actually stated that if I «had a bad experience, I should not come back». He made no attempt to win back my loyalty or take any accountability. This was crazy to me because I am in the market for a new VW. I will definitely not be buying it at Day.
My recommendation as a savvy VW driver and reasonable human being is to never visit this dealership for sales or service.

I wish I could give them a negative 10! This place sucks! They charged me $ 800 for a starter that is usually only $ 120. NEVER EVER GO HERE THEY WILL RIP YOU OFF