Master Appliance Service

I meant to write this review last April when I used their services. My washing machine started releasing water during its spin cycle so we called Master Appliance hoping they could fix it.
The gentleman came out a couple of days later. He told me the problem was the water pump had fallen off. He gave me the option of him ordering a new part or him Jimmy-​rigging it. Jimmy-​rigging it could last one week, or one year. We opted to do that and save for the part. Hoping it’d last a bit.
Sadly, it lasted two weeks. He came out again and advised us Samsung no longer made the part for my leas than 2yrs old machine. He Jimmy-​rigged it again so I’d have time to buy a new machine.
The reason for my 5 stars is because of the excellent customer service. The first visit was only $ 60. The second visit he didn’t charge me for. He also explained a lot about washing machines and which brands he rarely fixes so I could use this info for my unplanned washing machine purchase. Add to that I’ve never had a company try to save me money buy Jimmy-​rigging an item back on. He gave me the choice. Explained the pros and cons.
Great service

Efficient and knowledgeable. Excellent service. Excellent advice.

Master is fast, reliable, and gives great advice, even if it doesn’t mean selling a new appliance. Our dishwasher stopped working and we were able to have it looked at the same day. The part was ordered the next day (we were seen late in the day) and the part was installed the day after it arrived. The problem was that membrane switch was bad on our approx. 5 year old dishwasher. This was the second repair we’d needed, but we discussed the pros and cons of repairing vs. buying a new one. They help with little extras like leveling out a door that was not closing correctly. Great service!

He came out to diagnose my Maytag Neptune washer (turns out it has a faulty circuit board, which would cost around $ 300 just for the part) and ended up giving me some very great advice about new washers. He could have sold me on service but instead he told me what to look for in a new washer, what an expected price point should be and how the warranties work. A very educational visit and worth every penny of the diagnosis fee (which was reasonable as well). Hopefully I won’t need his services again anytime soon, but if I do, I will surely call him first.